Tag Archives: Foodie

D.O.C.G.

Foodie Friday and today it’s a fun trip into the mysteries of labels.

Organic Italian Wine from Tuscany

(Photo credit: Wikipedia)

If you’ve ever gone to buy Italian wine you may have come across something on the label that says “D.O.C.”.  It’s an abbreviation of a long Italian term that means the wine is coming from a controlled area.  The grapes used to make chianti, for example, must come from that region and can’t be grown near Rome and shipped to Tuscany.

Of course, things being as they are in Italy, after a time a need arose to control the controlled label.  Although D.O.C. means the product comes from a specific area and is of a defined quality and is produced using methods specified in the regulation, the Italians added another level – D.O.C.G.  The “G” is for guaranteed which of course calls into question in my mind exactly how strictly the original high standard is followed.

You many also have seen San Marzano tomatoes at the store.  I love these and cook with them all the time.  One needs to read the label very carefully – San Marzano style is not the real thing.  You can tell the real thing by the D.O.P. certification on the label.  It’s the equivalent of D.O.C. used on other foods such as cheeses and tomatoes.  So if your tomatoes come in a jar or are pureed, chopped, diced or even organic, they aren’t real San Marzanos which are only sold peeled whole or halved.

What does this have to do with your business?  These labels are a sign for consumers that the product is real and is of the standard they expect as they hand over their cash.  The reality is that consumers find those labels in other ways even if they’re not printed on the product itself.  It starts with your marketing.  Is it authentic?  They look at the sales agent which may be a person or a web page.  Does it seem real or does something not feel right?  Smart brands know this and do what they can to offer the D.O.C. comfort.  “Intel Inside” is one example.  Verisign and TrustE certifications are another.

Is your brand giving off the assurance consumers need and want?

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Filed under food, Helpful Hints

Vegas And Veggies

For our Foodie Friday Fun this week I’d like to ask you what your local supermarket and a casino have in common?

Casino Royale en Las Vegas

(Photo credit: Wikipedia)

You might not have noticed but neither of them have clocks that are highly visible.  In the case of the supermarket there is a general rule that says the longer someone is in the store the more money they will spend (I suspect the same is true of a casino) so they don’t want anything to remind the customer that time has passed.  That’s one of the things each of these very different types of establishments do to increase sales.  You’ve probably never seen windows in either place (in fairness very few stores have windows other than up front), and both deploy a wide range of sensory stimuli to encourage spending: music, fragrances, lighting, even nuances like colors.

It’s really about engagement.  Does it surprise you that both casinos and supermarkets have researched how to create engagement for a very long time?  In my mind, the only reason that it should is that both do a fairly good job about not being obvious in the psychological tricks they use to create engagement.  Here is a quote from an interview with the manager of a Fairway store:

“The real secret of Fairway’s success is to make the shopping experience emotional,” the manager concluded. “We want our customers to be wowed by our unique product selection, service, and merchandising.”

Which is very good guidance for any of us in any business.  The strongest connection you can have with a customer is an emotional one.  Your pricing may change (for better or worse in the customer’s eyes) but their memories of having been treated like a special guest won’t.  If you’re tending to their needs and making sure they’re content instead of “doing transactions” you are creating a bond.  It can be with content or it can be an in-person interaction but engagement through an emotional connection is as good as it gets.

Think about that while you’re wandering the aisles!

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Filed under Consulting, food

Why Cook?

Foodie Friday (finally) and this week’s food screed is about cooking. I’m always surprised that many people – younger people in particular – can’t cook.

Cooking Knifes

(Photo credit: nickwheeleroz)

Oh sure, they can heat up something in the microwave and say they’ve “cooked” supper, but since food is one of life’s necessities, one would think that everyone would take the time to learn to prepare it.  There are some basic business points in my thinking as well (you knew THAT was coming…).

I can hear the naysayers among you: “Cooking takes time and I don’t have any.”  Not true.  Once you’ve learned a few basic skills, you can have really good dishes on the table in under 30 minutes.  That’s not longer than it takes to heat a frozen meal up in the oven and while the microwave might cut that time down, there is no comparison to the quality (plus you’ll generally have some leftover for the next day).

Other reasons to learn to cook:  you know what you’re eating.  I guarantee you can pronounce the names of everything you put in a dish – read a frozen food package and see if you can say the same.  The ingredients are healthier too.  Ordering in?  Besides being more expensive than doing it yourself (even factoring in the cost of your time), you have no clue how much salt or fat was used, no clue if everything was as scrupulously clean as you would make it, and no idea if the food will arrive hot (ever had a pizza arrive with a steamed crust – yuck).  Finally, cooking is fun.  OK, maybe not so much when it doesn’t go well, but for me it’s almost a form of meditation.  It takes you away from the rest of your world and forces your focus elsewhere.  So why this rant on why you should learn to cook?

Like the non-cooks, many businesses haven’t learned some of the basic skills they need, thinking they can outsource them or buy an off-the shelf solution.  In some cases it makes sense – it’s like going out to eat every so often.But take, as an example, a web business that outsources all of its coding and design.  That firm is at the mercy of the developer. They can’t “cook” for themselves.  Obviously I’m a “dine out”solution for my clients so you know I’m a fan of looking outside for some tasks.  But mission-critical skills – which will vary by business – should be acquired and available, just like cooking.

Your take?

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Filed under Consulting, food