Tag Archives: Food industry

It’s Not Fair

This Foodie Friday sees the opening of the North Carolina State Fair. Until I moved here, I had no idea that state fairs were such a big deal. I mean, I knew that we had them up north, but they always seemed to take place in some remote part of the state and I don’t recall ever having attended one.

Image courtesy NC St. Fair/Facebook

That changed when I headed south. This fair is a big deal and it’s right here in the middle of the state. Last year, over a million people attended and the day I went, it was jammed. While some of the folks there are interested in the giant vegetables on display or the prize hogs being shown, many more are there for the food, and that’s our topic today.

The NC fair seems to be a coming out party for many foods that I can only classify as lab experiments. Many of the foods for sale are normal things such as Cuban Sandwiches that have been “enhanced” by deep frying. Deep-fried Key Lime Pie? You bet! Others are the sorts of things one might dream up in college while in altered states of consciousness. Unicorn Bacon, which is Bacon-on-a-Stick dipped in glaze and rolled in Fruity Pebbles cereal. Then there’s Jalapeno Cheetos Bacon: Bacon-on-a-Stick dipped in jalapeno nacho cheese and rolled in Cheetos. You catch my drift.

Here’s my issue. We have an obesity problem in this country along with an epidemic of diabetes. I don’t think people would have a heck of a lot of fun eating salads as they stroll the midway, but there’s also no limit on how much of the nutritionally horrible stuff one can consume. Before you jump on me, let me point out there the fair does limit how much beer or wine you can buy. In fact, they only started selling beer and wine last year, and you can buy 6oz of wine OR 16oz of beer or cider. Period. One time only, and it’s sold in only one place. In part, it’s to maintain a family-friendly atmosphere but it’s also because the powers that be think alcohol isn’t good for you. Is limiting unhealthy food consumption that different?

There’s a lot of education at the fair. There are demonstrations and exhibits of just about everything represented there. There isn’t, however, any education about healthy eating nor about what a burger held between two Krispy Kreme donuts does to your system when it’s consumed after Candied Bacon S’mores and a Shrimp and Cheddar Cheese Grits Eggroll (that sounds pretty good, by the way). Throw in a sugary soda or two and it’s pretty easy to see why there’s an obesity issue. I know people don’t eat this way all the time and every so often, it’s fun to treat yourself. The problem is that many folks really do eat this way much of the time.

None of us in business can afford to kill our customers. In this case, educating the customers about what they’re putting in their bodies might help keep a few of them around a little longer so they can indulge for many years to come. Do I think the vendors are being malicious or deceptive about what they’re selling? Not a bit. I just wish they, like all of us in business, thought about what impact their products have on their customers and the environment before they pushed them on the public. The rides at the fair have signs explaining that some people shouldn’t ride and that the ride is a health risk to others with back conditions, high blood pressure, etc. Maybe the food stalls need something similar?

Leave a comment

Filed under food, Thinking Aloud, What's Going On

Your Best Steak Forward

It’s Foodie Friday and we’re back to our regular nonsense here on the screed. Today I want you to think back to that time when you ordered takeout and it was not very good. I’m sure you’ve had such an instance: we all have. Maybe you ordered some fried dumplings that showed up as soggy as your recently washed laundry. Maybe the pasta dish you ordered had aggregated itself into a small object better suited for football than eating. Maybe you ordered a steak frites to go and it didn’t travel well. No one likes soggy fries and a cool steak doused in cooling, congealing butter.

For many restaurants, takeout has become a critical part of their business. Life today often leaves little time for cooking at home, especially during the week. Think about how many places you know that have only a few tables but do a ton of takeout. The growth of delivery services and apps has accelerated the trend while actually decreasing profitability (the services take a cut of the bill and in many cases, it’s close to the entire margin on the order). I’m not sure, however, that many restaurateurs put enough thought into putting their best products out there for takeout. Why sell something that you know won’t travel well?

Putting your best steak forward, so to speak, is something that every business should do. The most customer-friendly takeout situations have a separate counter to speed customer service. They might have a menu that’s priced a little differently since the costs of servicing a customer are different. They pack hot foods apart from cold foods and they take care to make sure that condensation in the hot food doesn’t make it soggy (vent holes, people). As with any customer encounter, how you present your brand matters. I wouldn’t even offer to sell a customer a product that I know won’t travel well. If they’ve enjoyed it before in my place, they’ll be disappointed. If it’s their first time, they won’t be back. We see this in businesses that take on jobs for which they’re ill-suited. I’ve turned down many opportunities over the years to build people websites since my ability to design and to code is not up to my ability to perform other tasks. That’s not my best steak.

Is that something your business is doing? Are you gathering data and keeping records of every customer interaction? Are you constantly looking for feedback so you can adjust your menu? Are you putting your best steak forward each and every time?

Leave a comment

Filed under Consulting, food, Helpful Hints

Under My Tongue

This Foodie Friday, I want us to think about the thing that really makes food worth eating: our sense of taste. I was at a tequila tasting the other night (don’t judge – you’d be fine if I had said wine tasting) and the fellow conducting the tasting had the participants do something interesting. He asked us to dip our fingers into the tequila we were sampling and to place a dab UNDER our tongues. When we did so, a moment later we had a completely different taste experience than when we placed a drop directly on our tongues. The subtle sweetness of the tequila became evident while many of the more dominant notes for which tequila is often known didn’t immediately appear.

This got me thinking. You probably know that the old myths about our tongues having different “regions” of taste have been disproven (and it’s easy to do that yourself). You might not know, however, that without saliva you can’t taste anything. That’s easy to prove yourself as well. Just dry off your tongue and put some food directly on it. You probably won’t taste anything at all. Have a sip of water and try again. There’s the taste! I’m sure you’ve also had the experience of not being able to taste when you have a cold. 80% of taste is related to smell – the flavor of something happens when the tongue and the nose combine their work in your brain.

What does this have to do with business? Quite a lot, actually, My thinking is that when I put that dab of tequila under my tongue, it merged with my saliva, which comes from under the tongue. It then traveled to my taste buds, diluted by amylase, an enzyme that acts on sugars and other carbohydrates, which is found in saliva. That’s why the sweetness came out without a lot of “heat”. Approaching the tequila from a different place resulted in my understanding of its true nature. It’s actually made from a sugary liquid (you’ve heard of agave nectar, I’m sure). That’s the business point.

What if we approached an old problem from a different place? That’s a far more difficult thing than just placing it under your tongue instead of on top, but it does point out how we often have different experiences and better understanding if we can find a way to do so. Wherever that “under the tongue” place is, we can use it to remove factors that might be blinding us to a problem’s solution or to understanding something.

I left the tasting with a much deeper understanding of tequila. I don’t even have a headache today despite having quite a few tequila tastes over the course of the tasting. Learning doesn’t give me headaches, I guess. You?

Leave a comment

Filed under Consulting, food, Thinking Aloud