Tag Archives: Food

Copycat Recipes

This Foodie Friday we’re contemplating the field of endeavor known as copycat recipes. If you read any food sites, at some point you come across recipes which attempt to replicate some of the more popular dishes from chain restaurants. Yes, you too can have unlimited Red Lobster Cheddar Bay biscuits and Chick-Fil-A sandwiches at the same time!

There are books of these recipes and I’ll admit to having tried a couple over the years. While I’ve come close to duplicating a few dishes I’ve enjoyed in restaurants, the results were not exactly the same. One wouldn’t expect that though. I’m not using the same ingredients (the bacon I buy may not be what McDonald’s uses) nor do I have a commercial convection oven or deep fryer. Still, they were enjoyable enough and in a couple of cases, the experience inspired me to create my own variation that I liked even better.

I think these recipes can be fun for some but they miss a fundamental point. Making Girl Scout Samoas at home, besides being incredibly time-consuming, doesn’t support the Girl Scouts. When I want a “hot now” Krispy Kreme, I don’t want to wait a few hours for my homemade versions to rise and fry. What makes some of these dishes so good, in part, is that you don’t have to cook them. They’re risk-free, they’re ready when you want them, they’re always available, and they’re consistent. And of course, that’s the point today.

It’s quite possible that someone will try to copy what it is you’re doing if you’re doing it well. In the case of recipes, the cook can’t turn to the copyright law to protect the dish. Recipes aren’t subject to copyright. Mp3 players had been around for several years before Apple “copied” the recipe and improved it. One could argue that Apple was the victim when Microsoft “copied” the graphical interface that became Windows from Apple, who had “copied” it from Xerox. Sure, you can file a patent to protect you but that immediately makes how you’re doing what you’re doing available to anyone. They can then produce a variant on what you’re doing. Each of the folks in my examples made the recipe their own. That’s the point. You protect your secret recipe in either of two ways and the law has little to do with either.

The first is never to make the product public so no one has a chance to duplicate what you’ve got. Obviously, that’s not a great solution. The other way is to make sure that you produce the end-result to a consistently high standard which is risk-free for the customer, and that you provide that customer with an unrivaled level of support and service. That’s why copycat recipes will never be as good as what you get when you dine out. You copy?

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Filed under food, Helpful Hints

NECCO Wafers, Sky Bars, And Misplaced Effort

Sky Bar

(Photo credit: Wikipedia)

Our topic this Foodie Friday is the plight of The New England Confectionary Company, makers of NECCO wafers (did you know the name was an acronym?), Sky Bars, and Sweethearts, among other well-known candy brands. There is a fair chance that the 120-year-old company will soon be out of business. Their factory was sold and the company is actively looking for a buyer. The company has notified the city and state that layoffs may soon be coming. The situation is pretty dire.

Even though most of their brands are not really great candies (Sky Bar being the exception in my book), panic has ensued among fans of NECCO wafers. An article on Grubstreet highlights how fans have responded to  one candy-selling website:

The site says that during the month of March, after the panic began, it received 253 emails and 167 phone calls from customers looking for Necco-brand candies. Twenty-nine people offered to pay at least double the going bulk rate, and three reportedly said they’d perform free labor in exchange for priority treatment. One woman wanted 100 pounds of Necco’s glorified Tums, which she planned to vacuum-seal to keep her prepper stash fresh “for years.” (A standard 24-wafer roll weighs 2.02 ounces, so she was requesting about 800 packs.) Another woman said she’d trade her late-model Honda Accord for all of CandyStore.com’s remaining Necco candy.

There is a lesson in this for any business since these hard-core fans seem to be preparing for a funeral rather than figuring out how to cure the disease. All of their panic buying is misplaced effort since what they should be doing is trying to get the company the capital it needs to continue operations. While 420 people may have asked how to buy candy, only 73 people have donated to a GoFundMe campaign the CEO has organized. He, by the way, is apparently clueless about the difference between donation crowdfunding and equity crowdfunding since he had to amend his campaign to say he can’t offer stock:

We have been informed by several people that we cannot offer shares in the company in return for your donations. We are sorry, we do not know if they are right or wrong but we can’t take the chance . If you would like us to return your donation just let us know.

He is apparently in panic mode too and hasn’t sought advice from anyone who is familiar with equity crowdfunding or maybe even an initial coin offering.  Running scared will do that to you, although I know $20 million isn’t just laying around the street anyplace. I’d rather find customers than investors.

Worrying about the symptoms instead of the disease is generally a futile exercise in the long-term. I recognize that when someone is bleeding out you have to staunch the flow before you can worry about what caused it, but in this case, the efforts that have been made by fans of the company (buying up all the product) won’t be as effective as sending the money directly to the company. The company, for its part, hasn’t been very proactive. The factory was sold a year ago and this situation has been coming ever since. I don’t know how they involved their supply chain and their customers in stabilizing the situation, but the fact that they’re down to asking for money on GoFundMe (and it would be among the largest non-blockchain crowdfunding projects if it works) tells me that a lot of time was wasted.

Stay tuned!

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Filed under Consulting, food, Huh?

A Slice Of Menu Advice

It’s Foodie Friday and our fun this week derives from some things I took away from an article on pizzeria menus. I know – what is a guy whose consulting practice focuses on strategy and media doing reading an article on how to write a best-selling pizza menu? Well, as I’ve often mentioned, one never knows from where a great insight will spring and so it’s incumbent upon us to look under every rock and (pizza) stone, don’t you think?

The article, from Pizza Today, talks about a number of things that can drive more sales from the same menu. I think a number of those things are applicable to most businesses, food-related or not. First, there is such a thing as TMI – too much information. If the menu details every bit of information about each ingredient in the pizza (local mushrooms grown in special caves, organic, non-GMO cheese from a particular type of cow, etc.) it’s likely that the customer‘s eyes will glaze over and they’ll stop reading. I don’t need to tell you about information overload – most of us suffer from it and despite the often-cited false information that our attention spans are now shorter than those of a goldfish, I do believe our tolerance for excessive information has vanished. We’re all too time-challenged, so respect your customer by providing enough detail so that they can make an informed decision (it’s pecorino cheese)  but know that too much and they turn off (it’s pecorino, a hard, salty sheep’s milk cheese from Lazio).

The piece also talks about changing the menu a few times a year. One owner mentions that he

changes 25 to 30 percent of the menu about four times a year, “which we need to do as a neighborhood restaurant. It gives us a story to tell customers — why we have changed it up. That keeps customers excited and chefs stimulated and allows us to serve seasonal food.”

That’s a good thought regardless of your business. It’s imperative that you keep in touch with your customers but to do so you really need to have something to say. A new product or service or the fact that something that customers are used to seeing in your offerings will be discontinued is news. Too many businesses post what amounts to spam and make their user bases less like to engage when they really do have something to say.

Finally, the article mentions how the menu should call out information that is important such as gluten-free and dairy-free items along with upcharges. Recognizing that some customers have special needs and that most customers aren’t happy when they get it with fees they weren’t expecting is just common sense for anyone in business. We’ve been over the mess the airlines have made of doing fare-comparisons because almost no airline sells you a ticket without some sort of extra fee. The same is true of concert tickets, hotel rooms (those resort fees!), rental cars, and many other businesses. Are you happy when they pop up on your bill? Neither are your customers.

That’s what I learned from a pizza menu. You?

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Filed under food, Helpful Hints, Thinking Aloud