Tag Archives: business

Seven New Fishes

This is the last Foodie Friday post before Christmas and I’m writing it while sitting on a train heading north. Seven years ago (how is this for synergy), I wrote a piece about the Seven Fishes. You’ll read the original piece below.  In addition to the original business point it makes, this train ride is adding a corollary. With spotty wifi, I have quite a bit of time to reflect. One thing I’m anticipating is that while my family has its own holiday traditions, this year will be different. My sister has moved far away, so no Christmas morning with her family. We welcomed a new person into our family officially this past summer so the core family itself is different. The gifts have become less important; the family time way more so.

To put the end at the beginning, questioning why we do things in business needs to be done with the knowledge that like it or not, change is constant. We might as well control the change and not react to it. To those of you celebrating, Merry Christmas. To those of you just eating, enjoy.

Our Foodie Friday theme today is La Vigilia, the Christmas Eve tradition of the Feast of the Seven Fishes.  Now what, you might ask, does a nice Jewish boy know about such things?  Well, having spent a great deal of my youth around my best friend’s Italian mother and grandmother while they cooked, I know quite a bit.  I know that they started to prepare this feast several days in advance, as they put salt cod into water to hydrate it (there was a running battle about using milk to do that).  I know that they spent many hours over the subsequent days preparing all manner of seafood – fried, broiled, and baked.  And I know that it all was mind-blowingly good.

There’s one thing I didn’t know, and still don’t, about the Feast:  what does it represent?  Everyone knows it came as a southern Italian tradition and there are lots of theories about the number 7.  But apparently no one knows for sure and that’s the business point to end the week.

All too often in business, we do things because that’s the way they’ve always been done.  When we ask why or what does it mean, there is much head-scratching and often there’s uncertainty but both are generally followed with a shrug of the shoulders and a supposition that someone higher up wanted it that way.  I used to tell new employees that they possessed a rare commodity: fresh eyes with which to examine all of our business traditions.  They were not supposed to take “because that’s how we’ve always done it” as a satisfactory answer if something didn’t make sense to them.  Sometimes as we dug down into the “why” we figured out a better “how.”

I’m not sure it’s important that we understand the “why” of La Vigilia, but that’s an exception.  In business, everything changes pretty rapidly and the traditional ways may no longer work.  Questioning the reasons why we do certain things is a critical item on the path to success and we should encourage it.

And now, it’s off to go find some fresh fish.  Buon Natale!

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Filed under Helpful Hints, What's Going On

Thank You For Your Service

Yesterday was Veteran’s Day. I don’t typically post on Sundays but I did want to honor all of those who served by putting out something, even if a day late. This is my post from 2009 (yes, I’ve been at this for quite a while) and I like it as much now as I did then. Thank you for your service if you served and please remember to thank a vet, even if it’s a day late.

Today is Veteran’s Day, a holiday which was created to commemorate the end of “The War To End All Wars.” While that part didn’t work out so well, it’s a worthy celebration of our men and women who have served and are serving in the Armed Forces. My Dad is one of those vets. He fought – as Archie Bunker used to say – in The Big One – WW2. And while he’s taught me a lot over the years, he and his fellow vets teach us another really valuable business lesson to go along with all the others.

Veterans Day 2007 poster from the United State...
My father got out of high school and went into the service like most of the young men (and many young women) of his generation.  They put their country ahead of themselves realizing that the answer to “what’s in it for me” lay in the preservation of the principles on which this country was founded and which made everything else in their lives possible.

The really inelegant analogy I want to make has to do with how we approach business.  While the stakes in business aren’t nearly what they were and are for the vets, there are still people making that same decision today both in and out of business.  That decision is to put something else – your customers in the case of business, your country in the case of vets – ahead of yourself.  I’ve written a lot about everything from lousy customer service to marketing messages that shout “me me me” and not “you you you.”  That’s so 1999, isn’t it?

Converse, don’t spew.  Listen, don’t talk.  If I can’t get you to engage in a conversation and put others first because it’s smart, how about to salute the vets?

Any takers?

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Filed under Thinking Aloud, What's Going On

Teshuva 2018

It’s Yom Kippur, the holiest day of the Jewish year.  This was a post from several years ago.  As I read it over, looking for inspiration for something to write on the subject of change and business based on the holiday, I realized that I had expressed my thinking pretty well in the earlier post.  Those of you who celebrate the holiday are probably not reading this until sundown (I scheduled this yesterday in keeping with the spirit of not working on the day). Whether you do or don’t celebrate, I hope you’ll take a moment to reflect.

Yesterday was Yom Kippur, the holiest day of the Jewish year. For those of you unfamiliar with the holiday, it concludes the 10 day period at the start of the Jewish calendarRosh Hashanah – head of the year – during which all Jews are supposed to reflect upon the past year and examine how they’re going to change their lives going forward. One also seeks forgiveness from those against whom he has transgressed – both those of this earth and higher powers. There is a lot of other imagery connected with the period – inscription in the Book of Life being a big one – but I think there’s something each of us can take as a business lesson in a non-denominational way.

We all get off track.  Sometimes it’s in little ways like eating badly or drinking too much.  Sometimes it’s in big ways like alienating our families or hurting friends who love us.  The concept in Judaism of repentance is called Teshuva which means “return”.  I love the notion of coming back to one’s self as well as to the basic human tenets that are common to all religions and peoples.

We can take a period of reflection and “return” in our business lives as well.  The most obvious way is for us as individuals. Who have we alienated this year?  What client have we taken for granted?  But it a bigger opportunity.  How has the business diverged from the mission?  Why have we stopped getting better and are just marching in place?  What can we be doing to grow our people but are ignoring?

We ask those kinds of questions from time to time, but I guess I’m suggesting that it become a more formal process.  Set aside a period every year for “return” thinking.  A period of repentance?  Maybe, in some cases.  But in all cases a chance to change.  A chance to regret past bad actions and to vow not to repeat them.  Most importantly (this is true in the religious sense as well), to correct the transgression.  To apologize.   To make restitution.  Whatever is right and lets everyone move forward with a clear conscious and a vow to do better.

Sound like a plan?

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Filed under Thinking Aloud, What's Going On