Tag Archives: business thinking

You’re Making Me Hot

Foodie Friday, and while I apologize for the link bait title, the topic this week is heat.  More specifically, high heat and why it terrifies some people.  If you’re going to be a serious cook at all, you must learn to harness the power of high heat.  My cooktop puts out more BTU‘s than does my furnace, and I had to relearn to cook on it.  Having done so, I can tell you that using the blazing hot setting is a revelation.  Turns out it has business implications too!

Ever had something fried that’s just greasy and awful?  Of course you have.  That probably happened because the cook  dunked it in oil that was not hot enough and the food just soaked up  the oil instead of getting a crust.  You need high heat – well, the PROPER high heat – when you’re frying (if it’s too hot for the oil you’re using, you get a fireball right out of Apocalypse Now but that’s another story).

It’s that way in business too.  Some projects need to be nurtured along, using the medium heat setting, just as most foods do better when you use medium to medium-high heat.  In the kitchen and in the office,  the lower the heat, the more control you have over the process. Lower heat tends to cook food more evenly – all parts of the item are even in temperature at consistent, even rates.

That’s how most projects get done too. But I love using high heat at times in business and while cooking.  The reality is that there are only a few specific  tasks or foods that ever require hellish levels of intense  heat. They end to be the real high-end stuff:  pan-seared steaks like T-bone and New York strip or brilliant, temperamental clients.  You want to flash-fry certain sides like zucchini or stir fries.  You need to blast through great ideas and test them via intense high heat to see if they can stand up.  One caution:  you have to worry about burning down the house or the office if you don’t pay attention and leave a high intensity effort unattended.

Be judicious about using it.  You wouldn’t fry an egg  this way.  Cooked over high heat the egg becomes  crunchy at the edge while too runny in the center, and a chicken breast (putting aside those that are pounded or butterflied and can be cooked in 2 minutes) tossed into a scorching hot pan seizes up and has a stringy texture.  Some clients or consumers or partners react badly to intense heat as well and it’s something you need to asses before you ruin the relationship just as you might scorch a sugary marinade in a too-hot pan.  Speaking of pans, you must have the right tools – pans that can hold up and a team that can hold up too, but once you know how to use it, it’s intoxicating.

Me?  I prefer it hot.  I like that I have to pay a lot of attention.  I can stand the heat.  Can you?

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Filed under food, Helpful Hints

Clients And Clarity

A couple of conversations over the last few days provided today’s inspiration.  The chats were with two folks who are smart, good at what they do, and completely lost when it comes to technology.  That’s really not a big deal for either them given that they’re not tech professionals.

Chat bubbles

(Photo credit: Wikipedia)

They do know as much as the typical “civilian” and they spend time on the web and using digital tech in their non-work lives.  In fact, they know quite a bit more than the average person since both have web sites for their respective businesses and were involved in those sites’ creation.  Each is also working on making improvements – new designs, better SEO, a smoother social integration.  That’s where things have gone awry and what provides a good business thought today.

The design and coding firms with which they’re working are typical of a number of folks working in the field.  Their work is fine but their interaction with their clients sucks.  They build up barriers of bullcrap instead of providing clear explanations of not just what they’re doing but why they’re doing it.  They are incapable of translating what can be baffling vernacular into terms that their clients can grasp. This frustrates (and I expect frightens) their clients, who are smart business people used to making informed decisions.

Keeping them in the dark by speaking to them in a language they don’t speak is harmful to everyone involved.  The client can’t be sure they’re making the right choices and, frankly, neither can you since you haven’t provided clarity.  If it’s NOT the right decision, would your expectation be that the client will immediately re-engage you to fix it?  Maybe so, but it won’t be at additional cost to them.  All it does it eat into your margins by your having to perform more work for no more money.

My rule of thumb is this:  I channel my mom.  My mom is TOTALLY technically illiterate (she’d be the first to tell you that) but smart about a lot of other stuff. If I feel as if the explanation I’m giving a client  would be good enough for my mom to explain it back to me after I say it, I’m probably on solid ground.

Like any business, the business I’m in – tech and consulting –  has a lot of moving pieces and tons of jargon, but the concepts aren’t dissimilar to other things.  As professionals, part of  our job to be translators for those folks who touch our business even if they don’t speak its language.  What do you think?

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Filed under Consulting, digital media

Liar Liar

The phone rang the other day and it was someone asking me for more information about the services I can provide. That’s not really unusual. Sometimes they’ve read the screed, sometimes they’ve seen my business website, or sometimes something from a past life – an article, and interview, or another client – will send them my way.  I’m thankful for those calls – some turn into business and each is an opportunity to learn about another perspective on the business world.

The call I got the other afternoon was much like many of the others.  It was someone  – Mary was what she said her name was – who had seen my site and wanted to know more about how I could help them.   I asked about their business and they said they were selling shoes.  We chatted about the differences between selling online and offline, about website optimization, content creation, and analytics.  It was a pretty typical chat and it went on for 10 minutes or so.  Typical, that is, until “Mary” came clean:

So we’re a marketing company too and I’m wondering if maybe we can work together because our services would fit well with the ones you offer.

My response was about what you might expect.  Yes I do on occasion team up with businesses that offer services that I don’t but no, I can’t work with anyone who begins our relationship with a lie.  Then, I hung up.  But it got me thinking about how many businesses do just that – sometimes without malice, sometimes on purpose.  We engage with potential customers under false pretenses, promising to solve their problems when our primary motivation is self-enrichment.  We might think a little hyperbole is OK as we’re selling and maybe it is.  But lies aren’t.

In this case, I don’t have a clue what this woman was thinking.  Why would anyone want to continue the dialog after you come clean?  But it’s a great example of what NOT to do.   Do you think I’m being unfair?

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Filed under Reality checks, Thinking Aloud