Tag Archives: business thinking

Undefeated But Beaten

Over the weekend, Floyd Mayweather fought what he claimed would be his last fight. Whether or not you know boxing, there is something instructive in what Mayweather has done. Unfortunately, it’s not about being great. Mayweather is retiring with an unblemished record in the ring: 49-0. This ties Rocky Marciano‘s unbeaten record, but there is a huge difference between the two. That difference makes a great business point as well.

English: Floyd Mayweather, Jr. vs. Juan Manuel...

(Photo credit: Wikipedia)

For the last few years, Mayweather was fighting what are called in boxing “tomato cans.”  Boxers either of far lesser skill or once great boxers past their prime.  He has done so with one notion in mind: not to lose and keep his record clean.  In so doing he can do something greats such as Muhammad Ali and Sugar Ray Leonard couldn’t: retire unbeaten.  That record, though, is criticized for how he hand-picked his opponents rather than fighting the best opponents available, something other great fighters rarely did.  He was more focused on not losing than on beating the best. It’s a shame, and that’s the business point.

No one likes to lose.  That said, what kind of victory is it when we know we’re not being pushed to be our best?  In my mind, the lessons one learns from a tough loss are more important than those learned from an easy victory, mostly because in the unsatisfying walkover there really aren’t any lessons to be learned.  That’s not to say we need to accept losing, but it does mean that we can’t compromise our greatness to avoid the possibility.  The best business lessons often come when we’re on the short end of a decision, and we need to embrace the value of those losses even as we hate losing itself.

I suspect that Mayweather will fight again.  His main focus has always been on making more money in the ring than any fighter in history (something he’s already accomplished) and he’ll win the fight easily because his opponent will be a joke (this last one lost his last three fights previous to fighting Mayweather).  His bank account will shine; his reputation will be further tarnished.  Unlike Marciano who fought everyone both good and bad in his weight class, Mayweather may be undefeated but he’s been beaten, in my book.  Yours?

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Filed under Reality checks, Thinking Aloud

The New Year And Business Again!

A shofar made from a ram's horn is traditional...

A shofar made from a ram’s horn is traditionally blown in observance of Rosh Hashanah, the beginning of the Jewish civic year. (Photo credit: Wikipedia)

Happy New Year!  This is the third time I’m posting this piece since, as I announced last year, it’s now an annual thing, albeit not exactly Clement Clarke Moore’s “The Night Before Christmas.”  As Jews around the world celebrate Rosh Hashanah, I thought I’d try to put what the holiday means into a business context.  Enjoy!

Last night marked the start of the Jewish New Year.  I didn’t go down to Times Square to see if they were dropping a giant knish at the stroke of sundown – probably not.  L’Shana Tova – a happy and healthy New Year to all of you.

One of the things Jews do over the next 10 days (or at least are supposed to do) is to reflect on the year gone by and think about where it took you on life’s journey.  It’s not really as much about looking back in my mind as it is about looking forward.  Oh sure, one is supposed to think about where one strayed from life’s path in terms of dealing with other humans and human codes of conduct.  We get a day of fasting next week to get that sorted out.  But it’s also a time to think about a fresh start.  Which, of course, promoted a business thought.

When do businesses stop and enter a period of reflection?  It’s obvious when they’re changing – witness Facebook last week – but I, for one, certainly wonder sometimes if those changes happen due to the momentum of previous (maybe not so good) decisions or if they’re the result of a pause, some reflection, and a willful thought by the entire organization as to the direction.  Often, I fear, it’s the former.

Jews are to use the next ten days for reflection and repentance.  I like to think of them as ten days of self-improvement.  I’d also suggest that it would do many businesses a lot of good to build the same sort of period into their corporate calendars.  Some do – they call it the budget process – but I think that’s too selective in terms of participants and goals to do much good.  Some smart CEO needs to declare it New Year’s Day for the company once a year and get everyone to do the same sort of professional reflection that many of us do on the personal side.  Identify your sins (figuratively speaking) and atone.  Faulty customer service, weak brand identity, bad employee relations, products that aren’t optimal, fostering an atmosphere of fear – these are all good places to start.

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Filed under Thinking Aloud, What's Going On

Disparaging Non-disparagement

More silliness from the restaurant world this Foodie Friday.  Today we have the tale of Grill 225 in Charleston, which is a well-reviewed steak and seafood place.  They do many things right.  According to most of what I can find,  the food is delicious and the service is attentive.  They are the #8 restaurant in Charleston, according to Trip Advisor, which is no small feat in a very competitive restaurant town.

In addition to being good at what they do in the restaurant, the management appears to be very good at social and other media.  Many of the Trip Advisor comments have a reply from the restaurant in the thread.  Not only does the writer thank the customer but they manage to turn each of their posts into a subtle commercial for some aspect of the restaurant (our USDA Prime steaks, so glad you enjoyed your famous Nitrotini).  Smart!  Which is why I was surprised to read about them doing something seriously dumb that has blown up and is instructive to the rest of us.

Like many popular places, Grill 225 asks for a credit card when you make a reservation.  If you are making a reservation for a party of 5 or more, they send you a “dining contract” which notifies you that should you cancel all or some of the requested seats within 24 hours of the party’s arrival, they will hit you with a $50 per seat fee.  If someone gets sick and doesn’t show, the same fee applies (so if your party of 8 becomes a party of 7 because your pal got hung up at the office, you’re out $50).  Many restaurants have a similar policy, although most will tell you they never actually charge the fee.

Where Grill 225 failed is what else they added to the agreement.  As the local paper reported it:

The terms set out by Grill 225 aren’t unusual. To curb the costs associated with empty tables, an increasing number of restaurants are threatening to charge miscreants. But Grill 225’s contract includes an additional clause: “By agreeing to these terms and conditions, the guest(s) and their party agree that they may be held legally liable for generating any potential negative, verbal or written defamation against Grill 225.” In other words, if someone in your group kvetches online about the restaurant enforcing its stated rules, a lawsuit may follow.

 

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Filed under food, Helpful Hints, Huh?