Tag Archives: advice

The Ploughman Cometh

The first Foodie Friday of the new year and we had a lot of snow here in the northeast with which to welcome it. The folks have been out plowing streets and driveways all night and that put the word “ploughman” into my head. I know – different kind of plough (or “plow” as we spell it here in America). But it also brought a ploughman’s lunch to mind.

For those of you unfamiliar with the term, it’s a meal one can order in a British pub consisting of bread, cheese, and beer (you knew I’d get to food eventually).  I had always thought that this was some sort of traditional lunch that field workers had eaten for centuries.  When those workers migrated from the fields to the cities, I assumed that they took their lunch with them and pubs served the food that people traditionally ate midday.  As it turns out, that was what I was meant to believe by the British Cheese Bureau which created the lunch and marketed it following the second world war as a way to increase cheese sales.  Pretty clever – create a feeling of nostalgia for a supposedly traditional meal in a time when the world was just betting back to “normal” following a decade of horror.  Which of course is the business point today.

History is constantly being rewritten to suit the purposes of the author.  On a very minor scale, we do it every time we tweak our resumes.  On a major scale, different people are given credit or blame for things that go very well or very badly.  The past is changed to suit to present.  Whether it’s work or play, one always needs to understand not just the author’s point of view but also their agenda.  While the ploughman’s lunch didn’t taste any worse once I found out it was a marketing ploy, I kind of felt like Dorothy when the curtain fell and The Wizard was revealed.

That’s a reminder as we start the new year – question everything (even me!).  Look for facts from disinterested, multiple sources.  That’s getting harder to do as journalism migrates from reporting to advocacy outside of business and it’s always been a challenge inside.  Are you up to the task?

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Filed under food, Thinking Aloud

Most Read Posts of 2013 – TunesDay Edition

Last day of the year and it falls on a TunesDay.  I looked up the most read post with that theme and it was one from this past July when the Mrs. and I celebrated our 35th wedding anniversary.  Not content to let that speak for itself, I turned to a rock classic to talk about relationships between our businesses and our customers.  I hope you enjoy it (again!) and please have a safe New Year’s Eve.  See you on the other side.

It’s Tunesday! Today is a special one for me since it’s the 35th anniversary of the day the Mrs. and I got married. Because of that, I wanted a song from roughly the time when we got married that’s also a love song. What popped into my head this morning is “Let’s Stay Together“, a hit for both Al Green and Tina Turner.   The two hits actually happened on either side of our wedding date and I’m very aware that a lot of folks use this as a wedding song (we didn’t – Embraceable You, as I recall…).  I’ve always thought that Al Green’s version was way too low-key for the passion of the song and the video below is a live Tina Turner version which captures the song’s essence:

So what’s this got to do with business?  Actually, quite a bit.  You see, trying to stay together is what all of us do as businesses – with our customers, our team, and our vendors:

Let’s, let’s stay together
Lovin’ you whether, whether
Times are good or bad, happy or sad

The one thing that makes a relationship last is the trust that you’re standing on certain ground.  As the lyric says, you may go through bad times as well as good but never wondering about the underlying connection is crucial.  A customer with issues may not be happy but they’ll stay a customer if they trust you’re working to resolve their problem.  They want to hear “let me be the one you come running to”, not “I’m unable to help you.”

At its core, a relationship of any sort involves an investment of some sort.  While there is a lot of sanity in not throwing good money (literally and figuratively) after bad, it’s generally easier to keep a customer than to find new ones.  A commitment to trying to stay together makes that happen.  That’s how you celebrate 35 years as partners!

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Filed under Growing up, Helpful Hints, Music

Most Read Posts of 2013 – Part 1

Today we begin my annual period of sloth by looking at the most read posts of the last year.  This first one was written at the very end of 2012, after I did last year’s review, and since it was the one of the most read this year I’m starting with it again.  Originally titled “The Most Important Thing I Learned This Year“, I wrote this after some reflection following my brother’s passing late last year.  Having had an additional year’s time to reflect, I think if anything I understated things.  Please read it and give it some thought.

Sometimes things that are very personal can also be important to a much wider sphere. Today is one of those things, I hope, and it’s a good one with which to end 2012.

As my brother lay dying a month or so ago, he said something that really stuck. He had a very rare form of cancer, one which even if it had been caught very early might not have been curable. While Mike was never one for much (if any) self-pity, on this occasion he indulged himself just a bit. What he had to say was a very important thing for your business life and that’s what I’d like to share.

“Why didn’t I take a day off and go to the doctor? Why didn’t I tell a client I can’t meet? Why did I keep going to the office?”

He knew – long before it was obvious to any of the rest of us – that something was wrong yet he felt a responsibility to his job and to his clients to put them first.  Obviously, I’m a big believer in that – I write often about a customer-centric focus.  However, what I learned this year was that if you’re going to serve your clients well you also need to be in sound enough shape physically and mentally to do so.  That requires that we take some time away.  Shut down the email, turn off the cellphone.  Go play a video game or golf or cook or read a non-business book.  Treat yourself as you would a client – they deserve some focused, uninterrupted time and so do you.

As I said, even if he had gone to the doctor the outcome might have been the same.  What might not have been, however, was how he used the time he had left and how he was treated to determine that time.  Mike’s lesson wasn’t exactly something I learned for the first time this year but this time it’s stuck.  I hope he can help it stick with you as well.

Enjoy a day or two off – on to a great 2013!

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