My neighbor is a food professional. She’s been a pastry chef and now tests and writes recipes for various food publications. The good news is that she often appears at our door with a version of something, usually delicious, on which she’s working. The bad news is that’s it’s frightening to reciprocate – kind of like teeing it up with Tiger or Phil: no matter how good you think you are, you just know they’re way better. Continue reading
People, People
- Image via Wikipedia
Sometimes things do work out well. For me, a long-planned vacation is going to happen thanks to someone at Delta Air Lines. For you, this will be the last post on my airline miles!
The business lessons we can take away from the Missing Miles incident won’t go away and the fundamental one is something I’ve written about over and over: don’t confuse the technology with the business. In the case of Delta, their smart business skills overcame their not so smart use of technology. Continue reading
Filed under Helpful Hints, Reality checks
Delta Deux
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Thank you all for the encouraging mails and tweets yesterday after reading the post on my saga with Delta Air Lines. A few things happened yesterday and while the situation isn’t resolved, some progress was made. At the same time, as I found a few more ways to interact with Delta, I had a few more thoughts appended to my thinking on their customer care efforts. Continue reading
Filed under Helpful Hints, Huh?, Reality checks
