May 3, 2013 · 9:37 am

Eggplant Parm And Your Business

It’s Foodie Friday Fun time again, thank goodness.  Today I want to write about a dining issue we had here and how it made a great business point.

Eggplant Español: Berenjena

(Photo credit: Wikipedia)

My family has very diverse meal preferences.  We have a vegan, a vegetarian, one who won’t eat eggs if they’re discernible (but loves meat), and an omnivore (that would be me!).  Even though two of the four are not usually around for dinner, finding dishes that the vegetarian and I can share is a challenge.  I avoid most pasta these days but since we both love Italian food I thought eggplant parmesan might be a good choice.  That’s when I was told that eggplant is on the “slimy foods I don’t like” list.

My solution was to alter the preparation method.  Even though I was taught the dish in the traditional way (slice the eggplant and fry it first), I changed it up.  I salted the eggplant, which is not unusual, but I did so to condense it a bit, not to make it less bitter (which I think is a myth).  I breaded it and let it dry on wire racks before baking the slices in a minuscule amount of oil.  They came out of the oven looking as if they’d been fried as usual.  From there it was just sauce, a couple of kinds of cheese, and a little more oven time.  She loved it – and it’s now a favorite meal although it takes a lot of time to make.

That’s what cooking – and business – is all about.  You listen to your customers and try new methods to adjust the product or service to their needs.  What I heard when she said “slimy” was “greasy” and “oily.”  That comes from the frying and isn’t inherent in the eggplant.  What happened when we removed that impediment?  Total bliss.  That’s what we need to do as businesspeople as well.  Listen carefully and hear what people mean, which may be different from what they say.

I’ve made adjustments to many other dishes – kale and white bean stew to which I add the sausage (definitely NOT vegetarian!) later.  Using flax seeds and water to replace eggs for thickening (and it’s vegan!).  My job at mealtime is to keep my family happy and fed and I’m willing to think differently and to work a little harder on the meal to do so.  Your job is to keep your customers in that same state.  Are you prepared to change your thinking to do that?

Enhanced by Zemanta

Leave a comment

Filed under food, Helpful Hints

Tagged as , , , , , , ,

May 2, 2013 · 11:00 am

What The School Dance Shows Us About Marketing

Remember what it was like when you were a lot younger (ok, so not THAT much for some of you) and you’d head to a dance at school? There are the kids who would dance with anyone and everyone. There were the wall flowers who hid along the sides. Then there were whose who really wanted to dance in the worst way (well, not DANCE badly, but wanted desperately to participate!) but didn’t really know what to do. You could almost smell the desperation. They didn’t really have the skills to engage with the kids with whom they wanted to dance but they very much were sending out the signals that they wanted to.

High school dance, 1941. Worthington (Ohio) Hi...

(Photo credit: Wikipedia)

I was reminded of that as I read about how many marketers are planning to spend a lot more money on “social media advertising.”  Frankly, I consider that an oxymoron.  Social media, to me, is about engagement and conversation and not about using a megaphone to talk about yourself.  Nielsen put out the research a couple of months ago and it found that a majority of advertisers surveyed said they are going to increase their paid social media advertising budgets for 2013. In some cases they’re cutting back on display ads and it’s always a good idea to spread the ad investment across channels.  However, I’m a believer in using the resources to support social media efforts and not to buy ads on social platforms if a brand has to make a choice.

There was an AdAge study that showed the use of Facebook Ads is to drive brand awareness more than anything else.  That’s the equivalent of hanging by the gym wall – people can see you but there’s not much going on in terms of making engagement happen.  It isn’t until we lose our fear and go talk with someone (preferably about THEM!) that the invitation to dance can happen.  When people sense that desperation it makes them think they’re the lowest common denominator when an attempt at engagement occurs, whether it’s a dance or an ad campaign.

Nielsen said this: “Advertisers are doubtful or unconvinced about the effectiveness of paid social media advertising, indicating that the growth of the medium is being somewhat hampered by a lack of relevant, universally employed metrics.”  I don’t think that’s the entire story.  I think that doubt is spurred in part because it’s a square peg (ads) in a round hole (a social setting).  It’s the desperate kid standing by the gym wall shouting irrelevant nonsense.  As marketers we need to engage in that setting if we’re desperate to dance.  Chat someone up – see if there’s compatibility.  Maybe even dance a bit.  Who knows where it can lead.  Standing by the wall yelling “I really want to dance with someone!” isn’t going to work.  At least it never did when I was at those dances many years ago.  How about you?

Enhanced by Zemanta

Leave a comment

Filed under digital media, Growing up

Tagged as , , , , ,

May 1, 2013 · 8:51 am

The Big Mouth

I had the pleasure of being a mentor at Startup Weekend Stamford last weekend. If you haven’t heard about or been a part of one of these, the site gives a pretty good explanation about what the weekend is about:

Business Model Triangle

(Photo credit: Alex Osterwalder)

All Startup Weekend events follow the same basic model: anyone is welcome to pitch their startup idea and receive feedback from their peers. Teams organically form around the top ideas (as determined by popular vote) and then it’s a 54 hour frenzy of business model creation, coding, designing, and market validation. The weekends culminate with presentations in front of local entrepreneurial leaders with another opportunity for critical feedback.

My job was to wander around and help the teams refine their thinking (without doing the thinking for them) and their products.  In the process, I saw a lot of interesting group dynamics at work and that’s what I want to blog about today.  Actually, it’s less about the group than it is about one very large mouth and the negative effect it can have on an enterprise.

Now as someone who has, over the years, been accused of owning exactly that sort of intrusive, large pie-hole, this might be a case of the pot calling the kettle black. However, one group in particular had a guy who brought his vision to the table and was extremely insistent that his was THE vision for the business.  When others would raise points that conflicted with or negated something in his mind, there was head-shaking and an insistence that if only they could understand HIS vision they would succumb to its brilliance.  It got to the point where one part of the group split off and under the guise of putting together a rough presentation managed to refine the product taking everyone’s input into account.

I’ve seen this a lot in business.  One person – the one with the big mouth and the even larger cache of certainty – can derail an entire group.  In this case, several of the quieter participants has a lot of good things to say yet until I asked them to speak out hadn’t been able to interject.  As a manager, you need to make sure all voices are heard – even those who might not have much to contribute.  As a team member, you need to listen to all points of view and consider them.  Ask fact-based questions until the wisdom of the point becomes clear or falls away.

Part of what ails us these days, both in and out of business, is the shouting.  We need big ears, not big mouths, if we’re to succeed.  You agree?

Enhanced by Zemanta

1 Comment

Filed under Consulting, Helpful Hints

Tagged as , , ,