Category Archives: What’s Going On

Debating The Second Screen

Tonight is the first of several debates in the current campaign for president and I’m very much looking forward to it. These things are great theater even if they’re usually not particularly informative. I liken them to trade shows – no one ever makes any huge news at them unless they make a mistake. The big stuff is saved for an event one can completely orchestrate and the debates (or trade shows) don’t qualify.

I think, however, that these events might be a bit different this time around and it has nothing to do with the candidates themselves. They will not answer the question asked but instead will put out whatever talking point tested well. They generally won’t get too specific about anything and they’ll probably spend more time on things that have very little to do with solving the challenges that face the country and more to do with the loud nonsense that seems to surround our elections. One thing will be very different, however, and that may make all the difference.

85 percent of tablet owners use the device while watching TV, according to one study and Nielsen says 45 percent of Americans use their tablet while watching TV daily.  Throw in smartphone use and suddenly there is a majority of people conversing and fact-checking in real time during the debates.  In addition, one hopes that there will be sentiment analysis pushed out by the major firms in that field as we go.  I wonder if either campaign is smart enough to be monitoring that during the debate and if either candidate will be told to adjust anything during a break? It’s sort of the digital version of the positive/negative lines CNN usually runs based on a panel twisting dials.

Lincoln knew you can’t fool all of the people all of the time and given that there will be real-time fact checking happening concurrently tonight, I don’t think these guys will even be able to fool all of the people some of the time.  Another example of how technology has changed media and politics for the better?  I think so.  What do you think?

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The Ryder Cup’s Lessons

The Ryder Cup 2012

The Ryder Cup 2012 (Photo credit: proforged)

I said to myelf late last week I wasn’t going to do it.

The notion popped into my head to discuss The Ryder Cup but I said “no, it’s really a business blog and you’re spending way too much time on golf even if it does relate to business.”  Then, of course, The Ryder Cup actually took place and the final day was one of the most thrilling things I’ve ever seen in sport (even the Mrs. sat down and watched which generally requires it to be The Olympics or some sport set to music).

There are some great business points we can take away from the competition, no matter how you feel about the outcome.  The European side made a historic comeback on the last day – equalling the one made by the U.S. side in 1999.  The Americans didn’t lose this thing – the Europeans won it.  That’s a big difference.  When your opponent makes three long (over 25 feet) putts in a row to win the last three holes, you were beaten, you didn’t lose.  I wrote about that a few months ago and that will suffice.

Another thing you might hear about today was how badly a few members of the U.S. team performed throughout.  Tiger Woods earned 1/2 a point in 4 tries.  Steve Stricker, who was put on the team as a Captain’s pick mostly because Tiger likes to play with Steve as his partner, didn’t earn a single point.  Lesson: you can’t count on a high performer who is in a slump to break out of that slump as a strategy.  While Tiger has demonstrated that his game can be what it once was in VERY limited doses (one or two rounds out of a four round tournament), he is far from the consistently dominating player he was 10 years ago.  Counting on any great performer who is off form is not a sound strategy (and Tiger has never played well in Ryder Cup!).

Lesson 2: changing your business strategy to honor the wishes of someone who isn’t a key to the plan (Stricker on the team to benefit Tiger), is nuts.  Even though Steve is a top player, there were other players left off the team who have been playing better the last few months and might have been better choices.   As the CEO (or team captain in this case), you do what’s right for the overall strategy.

Lesson 3:  the power of strong motivation.  The Europeans were playing the first Cup since the death of Ryder Cup legend, Spaniard Seve Ballesteros.  He was a mentor to many of the golfers on the team and the team literally wore Seve on their bags and shirts.   This team would not quit and was highly motivated to honor his memory.  As leaders, it’s our job to foster this sort of passion.

Finally, we learn the lesson of working as a team.  Golf is a solitary sport yet The Ryder Cup forces golfers to play matches as a team two of the three days.  The Captain needs to send out singles matches with the overall team’s play in mind on the third day.  For whatever reason, The European golfers seem to be able to subordinate their own egos and style of play to that of the team while the Americans have more difficulty   Something to think about when hiring and something to stress to your team.  It’s a different game working as a unit.  Not everyone can adjust.

This was great drama and a massive display of skill and passion by the Euros.  Like Seve, who often made impossible shots look routine, they were inspired by their Captain to “believe” (his word) that they could do the impossible and come back.  They did believe, they did come back.  Can you get your team to that same sort of belief in themselves?

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Shana Tova!

A shofar made from a ram's horn is traditional...

A shofar made from a ram’s horn is traditionally blown in observance of Rosh Hashanah, the beginning of the Jewish civic year. (Photo credit: Wikipedia)

Happy New Year!  I know I don’t often repeat content but as I was thinking about what to write as Jews around the world celebrate Rosh Hashanah, I went back and checked out another post I wrote on the topic.  It seems to cover it pretty well, so I’m posting it again (in case it seems at all familiar as you read!).

Last night marked the start of the Jewish New Year.  I didn’t go down to Times Square to see if they were dropping a giant knish at the stroke of sundown – probably not.  L’Shana Tova – a happy and healthy New Year to all of you.

One of the things Jews do over the next 10 days (or at least are supposed to do) is to reflect on the year gone by and think about where it took you on life’s journey.  It’s not really as much about looking back in my mind as it is about looking forward.  Oh sure, one is supposed to think about where one strayed from life’s path in terms of dealing with other humans and human codes of conduct.  We get a day of fasting next week to get that sorted out.  But it’s also a time to think about a fresh start.  Which, of course, promoted a business thought.

When do businesses stop and enter a period of reflection?  It’s obvious when they’re changing – witness Facebook last week – but I, for one, certainly wonder sometimes if those changes happen due to the momentum of previous (maybe not so good) decisions or if they’re the result of a pause, some reflection, and a willful thought by the entire organization as to the direction.  Often, I fear, it’s the former.

Jews are to use the next ten days for reflection and repentance.  I like to think of them as ten days of self-improvement.  I’d also suggest that it would do many businesses a lot of good to build the same sort of period into their corporate calendars.  Some do – they call it the budget process – but I think that’s too selective in terms of participants and goals to do much good.  Some smart CEO needs to declare it New Year’s Day for the company once a year and get everyone to do the same sort of professional reflection that many of us do on the personal side.  Identify your sins (figuratively speaking) and atone.  Faulty customer service, weak brand identity, bad employee relations, products that aren’t optimal, fostering an atmosphere of fear – these are all good places to start.

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