Category Archives: What’s Going On

Willfully Ignorant

At the risk of being redundant, I’m going on a bit of a rant today about ignorance. It’s a topic I’ve touched on before but it seems as if something happens each day, either in the business world or elsewhere, that makes me feel as if I need to get this off my chest.

The hardest thing in business these days is seeing over the horizon. I think the people and enterprises that “win” are the ones whose horizon is just a bit further off, allowing them to see a little more of the road in front of them. I also believe that the way we can extend our horizons is through information. That impels each of us to seek out information about anything and everything that can help us improve our vision. Information about our market. Information about our customers. Information about our competitors. Information about the world around us.

What has me ranting today is the amount of willful ignorance I see. It’s one thing not to have information. It’s another thing if the information doesn’t exist. It’s absurd, however, to know that information is out there and even to have it offered to you and to decline it. Even worse is to hear about what the information source has to say and to challenge its reality based on nothing other than your own gut feel. That’s insane.

The worst part is that some of the folks who participate in this insanity do so out of hubris. They are the personifications of “let’s not let the facts get in the way of a good story” or in the way of their own ignorant beliefs. That’s not to say they’re stupid. Many of the folks I’ve met who act this way are quite intelligent. They’re just too smitten with their own success to date to believe anything but their own guts.

I wrote about the role of intuition in business (there is one!) a little while back. Intuition is NOT “I know better than anyone.” It’s not throwing out factual information because it conflicts with your world view. It’s certainly not being willfully ignorant.

So today’s bit of business advice is to choose knowledge. Rather than willfully ignorant, be aggressively knowledgable. See further over the horizon and you’ll make better decisions. OK?

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Filed under Helpful Hints, Huh?, Thinking Aloud, What's Going On

Food And Doing Well By Doing Good

This Foodie Friday I want to chat about a couple of food-related things I read this week and how they might translate into some thinking about your business. The first is an article (seen here) about how Nestle has figured out a way to cut the sugar in its candy. The second is something businesses are doing in Japan to help with a problem on their roads.

Nestle Crunch in most recent packaging

(Photo credit: Wikipedia)

Nestle says its researchers have found a way to structure sugar differently so that it uses 40% less. It claims this can be done without affecting the taste. As a former fatty who misses chocolate A LOT, this is good news. More importantly, it helps to address the epidemics of diabetes and obesity. Nestle is patenting the method which seems like a missed opportunity to open source something that can help a lot of people. Of course, once you file a patent the method is no longer secret so maybe others will find a way to do the same.

In Japan, as in many other countries including our own, the population is aging and the old folks are continuing to drive. My 91-year-old Dad refuses to give up the car keys and it’s something that keeps our whole family up at night. What they’re doing in Japan is to offer the super seniors discounts. In fact, nearly 12,000 seniors living in Aichi had voluntarily given up their licenses in exchange for discounted goods and services, and that was before one of the leading ramen chains (hence the food focus!) offered a discount for life to those who hand over their licenses. Since the proportion of all fatal accidents attributed to drivers over 75 has spiked from 7.4 percent to 12.8 percent, this seems like a pretty good public service.

In both of these cases, the motivation may not have been to do well by doing something good but I think that’s the effect. Who wouldn’t want to eat less sugar and not down a bunch of artificial sweeteners which are just as bad? Nestle ought to sell more candy. In Japan, safer roads help everyone, and the businesses providing the discounts can’t serve younger customers who’ve been hurt by an older driver, not to mention the older drivers themselves. Hopefully, the additional patronage more than makes up for the discount.

This is the sort of thing any business can think about. How can we do some good in our community and does that activity hold the promise of helping the business? As anyone involved in Corporate Socal Responsibility will tell you, the two things are not exclusive to one another, and I’m all for it. You?

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Filed under food, What's Going On

Turkey Day

It’s time for the annual Thanksgiving post. Many years I’ve posted about the 3F’s that drive this holiday – family, football, and food. This year I’ve gone back to 2008 for a take that has little to do with business and a lot to do with why this is a special holiday. Enjoy!

My family loves Thanksgiving.  For the most part, so do I.  The entire family getting together is not something that happens with great regularity anymore – grandparents winter in Florida, kids are in college or living their own lives, brothers and sisters and other relations have busy schedules too.  So when 20 or 25 of us can pile into one location, it’s special, and each gathering is unique.  Except for one thing.Thanksgiving’s menu in my house is something that descended directly from the Pilgrims.  It is etched in two tablets made from the skin of the original bird (and we can have the discussion about whether that bird was in Plymouth or in St.Augustine another time).  Turkey, mashed potatoes, sweet potatoes and apricots, cranberry mold, cranberry bread, veggies, stuffing and gallons of gravy are pretty much it.

English: "The First Thanksgiving at Plymo...

(Photo credit: Wikipedia)

I cook every year and love to do it.  Except I can do it in my sleep at this point. I am under strict orders from all parties NOT TO FOOL (they use another word) WITH THE MENU.  The only choices I get to make are what kinds of stuffing and which veggies to serve.  But I don’t, really.

One year I caused a huge ruckus by announcing in advance (mistake) that I would be frying one of the birds (we usually have two).  The discovery of a cure for cancer would have caused less of a ruckus.  Of course, now a fried turkey is mandatory.  Another year I made four dressings – one a cornbread and andouille, one a sausage and herb, one an oyster, and one a vegetarian version that was very traditional.  Of course, only the last one was eaten up.  No more oysters (and don’t even start the discussion about that’s what the Indians ate) in the damn dressing and leave that andouille stuff south of the Mason-Dixon line.

Another year, I slow cooked the green beans with bacon.  “Darling, do you have any less cooked?  I’m not sure I know what I’m eating…”  Another year I served carrots with a tangerine glaze.  The next, I was berated for not serving carrots.

I’m writing this now because there are only two weeks to go and my Mom is asking if I’ve shopped yet (Mom is always ready well in advance).  I tell her I haven’t shopped because I haven’t planned the menu yet but who am I kidding?  The menu was done years ago.  I don’t have the heart to tell her I’m roasting the other bird in a Caja China and not an oven and that I’m seriously considering bringing back the cornbread thing.  But I’ll cook them whatever they want since having the family all together is more important to me than my exercising my chefly prerogatives.

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Filed under food, What's Going On