Category Archives: Thinking Aloud

Truthiness Wins

If you’re not familiar with the term “truthiness,” you should be. Coined way back in 2005 by Stephen Colbert, it’s a term that refers to

"I created this cartoon illustration in c...

(Photo credit: Wikipedia)

the belief or assertion that a particular statement is true based on the intuition or perceptions of some individual or individuals, without regard to evidence, logic, intellectual examination, or facts. Truthiness can range from ignorant assertions of falsehoods to deliberate duplicity or propaganda intended to sway opinions.

It was meant to be a term of satire, generally describing a politician departing from an obvious set of facts to espouse something that seems like the truth but isn’t. A dozen years ago, that was a circumstance that was relatively unusual. Today, it’s the norm, both in business and out. If you’re reading today’s screed thinking that I have an answer, you can stop here: I don’t. There are way too many vested interests that have come to rely on truthiness as a way of doing business, and that’s a shame.

Facebook recently admitted that Russian agents used its network to distribute disinformation to roughly 10 million U.S. users in order to influence the 2016 U.S. presidential election. They and other social platforms are trying to figure out how to readily identify “fake news“, all of which fits the definition of truthiness to a tee. To paraphrase Cassius in Julius Caesar, the fault, dear reader, is not in our stars or our social platforms, but in ourselves. We believe what we want to believe thanks to confirmation bias, and the explosion of content sources has made it possible for us never to hear a point of view to the contrary.

This is bad in real life and could be fatal in business. If we only pay close attention to evidence and arguments that support our own thinking on various business issues, and to toss out or ignore contradictory evidence, the odds are good that we’ll fall for something that’s truthy rather than true.

It’s 2017 and truthiness has won, or at least it’s holding the high ground and doing an excellent job of fighting off reality. Our job as business people is to win the battle and put truthiness back into the hands of the satirist from whence it came, both in business and in real life. Are you with me?

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Filed under Huh?, Reality checks, Thinking Aloud

Techniques, Not Recipes

It’s finally Foodie Friday again and something I cooked last week sparked a thought. I was trying to find a recipe for a dish I liked and found several versions, each slightly different. The one thing that they had in common, however, was how they were prepared. The process of pulling the dish together was nearly identical in every example. Each used a few common terms to represent techniques: saute, fold, and others.

A cook sautees onions and peppers.

(Photo credit: Wikipedia)

This reminded me of a very basic thing I heard a long time ago: it’s learning techniques that matter, not learning recipes. One of the world’s culinary masters, Jacques Pepin, wrote a book decades ago called “La Technique” which is an encyclopedic look at everything from boning out a leg of lamb to making garnishes out of fruit. As a cook, learning technique is what frees you up to explore food and create your version of anything. It’s a process that never ends, by the way. Despite my years in the kitchen, I’ve only learned to sous vide and to use a pressure cooker in the last couple of years. Both techniques have become skills I use on a regular basis now.

Of course, this thinking doesn’t just apply to cooking. If you play a musical instrument, you’re probably aware that you spend an inordinate amount of time learning everything from how to hold the thing, the proper fingerings to produce certain notes, and what notes are in which scales. As a guitar player, I learned patterns, bends, and hammers as well. Once you understood what each of those techniques produces, you were freed up to make music: YOUR music.

Business isn’t any different. The problem, however, is that many folks don’t take the time to understand that they must learn technique before they can make their own music or create their own food. They try to produce the recipes that make for success in business without having the skills required. Without those techniques, the results will take far longer, if they’re achieved at all. Moreover, it’s nearly impossible for them to make their own music.

Which techniques? Analyzing, communicating, synthesizing, negotiating, budgeting, and presenting are good places to start. There is another dozen I could add to the list, but You get the point. In the office or in the kitchen, having an understanding of the basic techniques which underpin business or cooking, respectively, is a critical element in your success. Otherwise, just trying to duplicate someone else’s recipe will be the best you can do, and even that might be a long slog. Make sense?

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Filed under food, Helpful Hints, Thinking Aloud

A Disgusted Capitalist

Let me begin by saying I’m a fan of making money. However, just as with free speech (you can’t yell “fire” in a crowded theater), I think there are some limits as to what a person can do in order to make that money. I was reminded of what those limits should be this week when I received what is not, unfortunately, an atypical letter in the mail.

I recently registered my business in a new place. I also purchased a car. In both cases, I received letters in the mail that seemed incredibly official but which were, in fact, full of deceptive language and claims. In the former case, I got a “Labor Law Compliance Notice,” that informed me I was required by Federal Law(!!) to hang a poster in my place of business. While that might be true for most businesses, because I have no employees, my business is not required to hang anything other than the 250 pictures of myself I keep around for inspiration. A little research by this company would have saved them the stamp. Still, this notice is extremely official looking, cites Federal Law, and looks like a bill for $84. Had I been required to hang these posters, there are numerous other vendors who will sell you the same thing for a quarter the price.

The same sort of deceptive crap followed the car purchase. Notices about activating my warranty came from a few sources, none of which had anything to do with the car manufacturer, and who were looking to sell me a superfluous warranty (the car will be under the manufacturer’s warranty for quite a while). Obviously, since these folks can see what year the car was made they know that, but they sent the letters anyway.

You’ve probably received phone calls from the “service department” or “IT support” telling you your computer is full of spam. While the aforementioned companies don’t fall into the outright scam category that the computer scammers do, they raise a serious issue for us all:

How far will we go to make a buck?

Charities that give tiny percentages of the money raised to the causes they serve, enriching the folks who run them instead. VW and other manufacturers rigging emission tests. Kellogg‘s claiming Rice Krispies boosted the immune system or Mini-Wheats made you smarter. It’s a long list, one to which I’m sure you could add just by opening your mail.

There are people behind these deceptions, people with minimal ethical principles. Did they at any point ask themselves how they’d feel if their elderly parent bought into a scam they were enabling?

I’m all for making a buck, lot of them in fact. But as with almost everything, there is a right way and a wrong way. You decide.

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Filed under Huh?, Thinking Aloud