Category Archives: Reality checks

Turn Turn Turn

I woke up to the sad news that Pete Seeger has passed. He was a giant of American music, influencing and inspiring many music greats. In the case of Bruce Springsteen, that influence was so great The Boss recorded an album of songs Seeger made popular. It seems appropriate that this TunesDay, we look at one of Pete’s most popular songs. Here is the version most of us know:

For Turn Turn Turn, Seeger often said all he did was write some music and six words (actually, one word repeated) since the lyric is from the Book Of Ecclesiastes.  That sort of humility (and humor) extended into his sense of community.  You never went to a Pete Seeger show unless you were prepared to sing, and I can’t remember ever not knowing many of his instantly familiar songs – If I Had A Hammer, Where Have All The Flowers Gone and many others.  While The Byrds made today’s song a hit, many others recorded it as well.  I think that’s so in part because of the music and mostly because of the message which is one of those universal truths that apply to business as well as to our non-business lives.

There is a time to every purpose; everything has a season but that time will come and go.   That’s the song distilled down and it’s something we often overlook in business.  If you don’t actively embrace change, you probably have very little chance to do well.  It’s not particularly difficult to look around and see those industries with outdated business models and those which have sprung up to fill the voids left by those businesses not moving forward.  The music business itself is still struggling to turn, as is any content business that clings to the old ways and sues their customers.

Change isn’t something to be feared in business.  New markets emerge, new product categories are developed.  It’s something that, as the song points out, is GOING to happen.  Change is the catalyst that moves business forward.  We can choose to embrace it or to resist it.  Your call.

Enhanced by Zemanta

Leave a comment

Filed under Consulting, Music, Reality checks

The Life In Your Time

I know it’s not TunesDay but today’s screen has a bit of a musical bent.  As Robert Hunter wrote: “Once in a while you get shown the light/In the strangest of places if you look at it right.”  That’s what happened to me the other night and I thought it would provide some food for thought today.

English: King of the Castle Living life on the...

(Photo credit: Wikipedia)

My enduring affection for The Boss is no secret to any of you who read this mess regularly.  He was on the Jimmy Fallon show and at the very end of his interview he said something that resonated:

It’s not the time in your life, it’s the life in your time.

Coming from a musician, that can mean a lot.  After all, Janis, Jimi, Kurt, and too many others put a LOT of life into their brief time and one wonders how much more great music they would have created had they not done so.  As it turns out, Bruce‘s quote wasn’t quite original.  In fact, a similar saying has been attributed to everyone from Abraham Lincoln to Adlai Stevenson:

“However else you live your life, live it freely. It is not the years in your life that count, it is the life in your years.”

That was to a group of students in 1952 and he used it repeatedly thereafter.  With whom the saying originated is unimportant.  What is says is.  Stop and think about the last time you put down the smartphone, turned off the computer and had a meaningful conversation about something other than work.  Maybe you love and feel passionately about your work and that’s great but perhaps that passion should be spread out a little to give you a break?

We’ve all had friends and others we’ve known die young (and as I get older “young” is an evolving concept).  I doubt any of them wanted another day at work or to play a video game or to post silly photos to the web.  I suspect they’d all want the time back they wasted worrying about things that didn’t matter or holding grudges or being afraid.  We all know people who live their business lives that way and it may extend beyond business.  Too bad.

None of this is news, I know.  We’ve all been told to come up for air, to live in the moment, and to participate in our lives instead of being a spectator.  As with most things in life and in business, the challenge isn’t to identify the things we ought to do; it’s to do them.  Do you agree?

Enhanced by Zemanta

Leave a comment

Filed under Helpful Hints, Reality checks, Thinking Aloud

The Dishonor Unroll

If you are a typical email user your box probably gets a fair amount of mail each day that’s not exactly spam but also not of huge interest to you.

Image representing unroll.me as depicted in Cr...

Image via CrunchBase

That mail may come from companies or services to which you’ve subscribed (probably when you signed up and didn’t uncheck the “send me news” box) but for which you don’t have any great need of immediate news. If you’re a power email user you’ve probably figured out how to set up filters in your email client to dump those mails into a folder you can check later. For the rest of us there’s Unroll.me.

Unroll.me is a service that does just that. As they put it, you can unsubscribe from unwanted email subscriptions, discover new ones and organize them all in one place. From that they create what they call a Rollup:

The Rollup is a digest that gives you an overview of all the subscriptions you receive each day. The Rollup will keep your inbox clean by organizing the subscriptions you receive into a daily digestible email.

The screed today isn’t a love note to the service although I do use it and find it useful.  As you might imagine, the company collects an awful lot of information about who is subscribed to what since it is granted permission to look at your email stream.  It also knows what percentage of people who subscribe to something either unsubscribe or send the mail to the Rollup and not to the inbox.  They stopped over 1 billion emails from reaching their users’ inboxes in 2013.  And from whom do those emails come?

Funny you should ask.  Unroll.me just published lists of the companies who get dumped and who get aggregated.  These are the companies from which users unsubscribe:

  1. 1800 Flowers — 52.50% unsubscribe rate
  2. Ticketweb — 47.50% unsubscribe rate
  3. Pro Flowers — 45.10% unsubscribe rate
  4. Expedia — 45.00% unsubscribe rate
  5. Active.com — 44.70% unsubscribe rate
  6. Eventful — 44.20% unsubscribe rate
  7. Oriental Trading — 43.60% unsubscribe rate
  8. Shopittome.com — 42.10% unsubscribe rate
  9. 1800 Contacts — 42.00% unsubscribe rate
  10. Party City — 41.60% unsubscribe rate

I’ve only listed the top 10 – the link will show you more.  Now if I’m on the above list I’d be asking myself why.  I can answer the question:  you’re not providing anything of value.  My guess is the mails tend to be about you and not about your customers.  Perhaps you’re opting people in for your mail as a default instead of allowing them to make the choice.  Compare that list with the Top 10 most rolled up companies:

  1. Hulu — 61.60% Rollup rate
  2. AmazonLocal Deals — 46.00% Rollup rate
  3. GoDaddy — 44.40% Rollup rate
  4. Codecademy — 40.50% Rollup rate
  5. Google Offers — 39.00% Rollup rate
  6. Evernote — 36.40% Rollup rate
  7. Microsoft — 34.90% Rollup rate
  8. About.me — 34.40% Rollup rate
  9. Groupon — 32.80% Rollup rate
  10. LivingSocial Deals — 32.40% Rollup rate

These guys are offering value although not enough so that users feel the need to see their news immediately.  Not awful, but if you’re in a time-based offer business like GroupOn or LivingSocial, this could be a problem.

If your business uses email for communication, think about what, how, and how often you’re using that list to communicate.  Time is a precious commodity and all of us have less of it than we’d like.  To get customers to give your mail some of that time you need to provide value – a return on that time investment.  Otherwise, unsubscribes result and you’re on the list next year.  Not a place I’d like to be.  You?

Enhanced by Zemanta

Leave a comment

Filed under Helpful Hints, Huh?, Reality checks