Category Archives: Reality checks

Daylight Saving

We turned our clocks ahead an hour yesterday and Daylight Saving (no “s”!) Time is upon us. Hopefully, you checked the batteries in your smoke and CO2 detectors too. There are some funny things about Daylight Saving and they’re instructive for business as well.

Victory-Cigar-Congress-Passes-DST papa edit

(Photo credit: Wikipedia)

First, as with many things in business, the origins of DST are widely misreported. There is a collective myth that Benjamin Franklin invented it when, in fact, he only commented back in 1784 that the French (he was in Paris) could save a lot of money if they’d awaken earlier. He proposed a change in sleep schedules, not in the time. The real father of modern DST is an Englishman, who had the idea and campaigned for it in the early 20th century (Germany implemented it in 1916, the first country to do so).

Second, the reasoning behind it is commonly misunderstood. Many people believe that it was to benefit farmers when, in fact, it was a wartime measure. Farmers don’t especially like it and they work by the sun anyway. In fact, farmers led the fight to repeal DST in 1919.  It doesn’t save energy and it does seem to lead to more strokes and heart attacks.

So the “who” and the “why” are not correctly understood and yet we continue to have DST in many places (interesting that it’s not universal, even within the USA). I bring this up because it seems as if there is beginning to be a discussion about why we have DST at all. Which leads to the business point.

So many things in business happen just because “that’s how things are done.” Why they’re done that way is often misunderstood and who is behind the process or practice is often misidentified.  There is rarely, if ever, a questioning and reevaluation, but like Daylight Saving, maybe it’s an anachronism that causes more problems than it solves.  Thoughts?

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Misplaced Marketing

Way back when in the dark ages before digital, I used to be involved in selling sports programming to sponsors.  One of the truisms with respect to selling golf was that a lot of CEO’s played and that they would have no problem instructing their marketing folks to sponsor a tournament so they might have a chance to rub elbows with the best golfers on the planet.  Heck, they’d even get to play in the pro-am with the golfer of their choice. The assumption was that they would see the world through their own prism and justify the marketing expense based on their own views of the world.

You might think that marketing in that manner is a piece of ancient history but you’d be kidding yourself.  One can see exactly that same mindset at work today.  For example, how many companies are spending way too much of their budgets on traditional media because the CMO never has streamed anything?  How about the companies whose social media efforts are totally devoted to Facebook – a place where the head of social media spends hours reading her 50-something friends’ posts – when most of their young audience is over on Snapchat?

We can’t be everywhere.  Even the biggest brands have limited human and financial resources and the smart ones allocate them to the places and platforms their customers use.  You might find Buzzfeed ridiculous but if your customers find it entertaining, that’s where they need to find you.

One of the biggest mistakes we can make is to assume that our customers share our media habits, both content and social.  It’s not a bad idea for you to share theirs, learning to use the platforms they use, even if those platforms aren’t where your friends and family hang out.  You can laugh at the CEO who assumed all of his customers shared his love for golf, but you might be making the same mistake.  Are you?

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Blocking The Stream

If you’re typical of most consumers these days, you spent part of the past week watching streaming video. I watch a fair amount of it, and I like to use a Chromecast to stream it on the big screen TV. I’m a subscriber to the big 3 video services – Netflix, Hulu, and Amazon – and use my TV provider to authenticate streaming of other services such as ESPN3. It all works quite well with one exception, and that’s our topic – and business point – today.

Deutsch: Logo von Amazon.com

 (Photo credit: Wikipedia)

Nearly every app or every service supports streaming to the Chromecast with one major exception: Amazon. Because of that, I find that I use my Amazon subscription far less than I do Netflix or Hulu. It’s not that they have inferior content. Far from it: there are many things I’d like to stream. The issue is that I don’t like watching things on my computer or phone since I’m usually using one or both while watching. So why doesn’t the service support Chromecasting? As one article pointed out:

Google allows any app developer to add Chromecast support to their iOS or Android app. There is no technical or policy limitation that prevents Prime Video from “interacting well” with the Chromecast. And Amazon has made no statement indicating why they refuse to support it.

In a word, business. There are no technical reasons why Amazon hasn’t built Chromecast support into their service, but they have chosen to ignore a user base that is almost 20 million opportunities strong (the number of Chromecasts out there). The war between the two – Amazon and Google – has become so heated that as of last Fall Amazon no longer even sells Chromecasts in their store (go ahead and check – I’ll wait). You might think that it’s because Amazon wants to push their own FireTV devices, but the fight is much bigger than that. The business point is that it doesn’t matter who believes they’ll win. We – the consumers – are the losers.

I’m a big Amazon fan (and shopper!) and have been an Amazon Prime user since the first day it was offered. This, however, is terribly misguided thinking on their part.  Yes, I’m aware that I can use a browser extension to mirror my phone or screen and cast Amazon video that way, but it’s a much inferior user experience.  This is a rare, but big, misstep on Amazon’s part. As businesses, we can’t be placing customers in the middle of our business disputes.  We might think that we’re hurting a competitor but what competitors aren’t also in business together somehow these days?  Moreover, this thinking by Amazon flunks the most basic business test we need to apply to any thinking: is this good for my customers and will it enhance the value of my product or service if I proceed?  Not in this case.  Agreed?

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