Tag Archives: Streaming media

Winners Rethink

At one time in my life, I had aspirations to do music as a career. Even though I no longer have either the band or the hair required to be a rock star I still listen to music and follow industry developments. Because of that, an article on the music industry caught my eye this morning. It comes from MediaPost and its headline reads “Streaming Music Enjoys Revenue Uptick to $3B.” It goes on to report that:

Revenues from streaming services continued to grow strongly both in dollars and share of total revenues. During the first half of the year, streaming music revenues totaled $1.6 billion — up 57% year-over-year. This accounted for 47% of industry revenues, which compares positively with 32% in the first half of 2015.

Impressive growth and reflection on how the business has changed. Spotify, Pandora, Apple Music, and others have changed how people consume this product. What hasn’t changed, however, is how the music business works. In fact, a business model that was written into some laws a century ago still governs how the business operates for the most part. As a result, as Fortune reported a couple of months ago:

Based on almost every metric that matters, Spotify is the most successful streaming music service in the world, with almost 90 million subscribers and close to $2 billion in annual revenues. Yet its recently-released financial results show that despite its massive success, it is still incapable of making a profit—and because of the way the music business works, it may never make one.

You won’t have to search very hard to find many articles detailing how little money artists make from digital music either. So where are these record (pun intended) revenues going? You can probably guess. The people at the record companies wrote the business model, and there are still payments to those companies for things such as “breakage”, physical discs (fragile vinyl when the clause was written into standard agreements) that didn’t make the trip to retail intact. Recently, “New Technology Clauses” were added which charges the artist to ready an album for digital distribution and which are completely unnecessary.

The point today isn’t to rage against the record machine. It’s to point out that this industry and almost every other business has been totally disrupted over the last 20 years. Middlemen serve very little purpose other than to act as legally-protected gatekeepers. Rather than rethinking the business model with an eye toward how to provide value to the customers (the artists and consumers) they serve, the record companies dig in further. They haven’t quite figured out that if they starve the artists and bankrupt the new distribution systems, they too will die.

So ask yourself if the business model in which you operate has been rethought in the last few years. You can watch it happening (finally) in the TV business and countless others if you need inspiration. Winners are rethinking everything. Losers dig in. You?

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Filed under digital media, Huh?, Music

Why Free Data Is A Bad Thing For You

Everyone likes “free.” Heck, there are plenty of marketing tomes that say “free” might just be the most powerful word in marketing. Well, as usual, I’m here to burst your bubble about one particular aspect of something free which I find detrimental to us all. It’s something aggressively marketed by T-Mobile and Verizon but others do it as well. It’s called Zero-rating of data. Their “Binge On” and “FreeBee Data 360” offerings provide subscribers with free streaming media that doesn’t count against their data plans.

The basic concept is that ISP‘s – in this case the two aforementioned wireless carriers – don’t charge consumers for data used when the consumers use specific sites or services. That’s pretty appealing. In fact, T-Mobile reports that mobile subscribers who sign up for their “zero-rated video” offering immediately double their consumption of video. So why is this a bad thing?

Verizon bought Yahoo this morning. They previously bought AOL. One might expect that those two companies and their services will become zero-rated for Verizon customers. While T-Mobile has yet to buy a competitor, one can easily imagine them assembling their own lineup of content and service providers. Cable providers have been doing the same thing for a long time with fledgling cable networks. They take equity in these companies and, in return, provide carriage on a better tier (meaning it’s more widely available). These cable providers are also ISP’s.

The reason our digital ecosystem is flourishing is that until recently there was no one picking losers and winners. Zero-rating does exactly that. Think about the food court at a mall. There are two restaurants side by side, but one serves free food which is paid for by the mall landlords. Which one do you think will have the longer line, regardless of the quality of the food served? If a new streaming service enters the market but there is no data charge to visit their entrenched competitors, what chances do they have to succeed?

So yes, everyone likes free but in this case free is a bad thing. It will restrict the development of new companies. It will give more power to the gatekeepers. It enables internet providers to gain a significant advantage in the promotion of in-house services over competing independent companies, especially in data-heavy markets like video-streaming. Does that make sense?

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Filed under digital media, Reality checks

Blocking The Stream

If you’re typical of most consumers these days, you spent part of the past week watching streaming video. I watch a fair amount of it, and I like to use a Chromecast to stream it on the big screen TV. I’m a subscriber to the big 3 video services – Netflix, Hulu, and Amazon – and use my TV provider to authenticate streaming of other services such as ESPN3. It all works quite well with one exception, and that’s our topic – and business point – today.

Deutsch: Logo von Amazon.com

 (Photo credit: Wikipedia)

Nearly every app or every service supports streaming to the Chromecast with one major exception: Amazon. Because of that, I find that I use my Amazon subscription far less than I do Netflix or Hulu. It’s not that they have inferior content. Far from it: there are many things I’d like to stream. The issue is that I don’t like watching things on my computer or phone since I’m usually using one or both while watching. So why doesn’t the service support Chromecasting? As one article pointed out:

Google allows any app developer to add Chromecast support to their iOS or Android app. There is no technical or policy limitation that prevents Prime Video from “interacting well” with the Chromecast. And Amazon has made no statement indicating why they refuse to support it.

In a word, business. There are no technical reasons why Amazon hasn’t built Chromecast support into their service, but they have chosen to ignore a user base that is almost 20 million opportunities strong (the number of Chromecasts out there). The war between the two – Amazon and Google – has become so heated that as of last Fall Amazon no longer even sells Chromecasts in their store (go ahead and check – I’ll wait). You might think that it’s because Amazon wants to push their own FireTV devices, but the fight is much bigger than that. The business point is that it doesn’t matter who believes they’ll win. We – the consumers – are the losers.

I’m a big Amazon fan (and shopper!) and have been an Amazon Prime user since the first day it was offered. This, however, is terribly misguided thinking on their part.  Yes, I’m aware that I can use a browser extension to mirror my phone or screen and cast Amazon video that way, but it’s a much inferior user experience.  This is a rare, but big, misstep on Amazon’s part. As businesses, we can’t be placing customers in the middle of our business disputes.  We might think that we’re hurting a competitor but what competitors aren’t also in business together somehow these days?  Moreover, this thinking by Amazon flunks the most basic business test we need to apply to any thinking: is this good for my customers and will it enhance the value of my product or service if I proceed?  Not in this case.  Agreed?

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Filed under Huh?, Reality checks