Category Archives: Reality checks

Trust No One

I see that “X-Files” is back on the air. I’ll admit that I was never a huge fan, although maybe if I go back and binge watch the old stuff it will grow on me. Still, there was a line spoken during the series that came to mind as I read about influencer marketing: Trust no one. 

You’ve probably heard about influencer marketing before. Many studies have shown that the best possible source of product information and recommendations are from a trusted source such as a friend or family member. Those are influencers, as are some bloggers, celebrities, etc. Influencer marketing is using those folks as channels to sell a product.  Obviously, as the use of ad blockers becomes more prevalent, marketers are seeking other ways to get their messages out, and influencer marketing has become one of those channels. As a report from eMarketer says:

In the past, working with influencers was time-consuming. Brands had to find and vet individual bloggers, strike deals with them and then devote significant resources to managing campaigns. Now, there are an increasing number of talent agencies, networks and matchmaking services for influencer marketing.

I have many nice things to say about my clients but you won’t see me touting their products or services in this space, at least not without a prominent disclaimer.  We have already seen instances of celebrities failing to disclose that they have been compensated to do that and we might have seen another one at the end of the Super Bowl.  I have no doubt that Peyton Manning was going to drink a bunch of Budweiser, and the brand quickly stated that they didn’t pay him to plug them (twice that I saw) after the game.  He does, however, own two Budweiser distributorships.  Does knowing that change your perception of his statement?

I doubt many of us will be asked to plug a new restaurant or car or any other product to our friends via social media.  Still, knowing that some people are asked to do so calls almost any nice statement people make into question.  I don’t know of a way for anyone to label their own post in social media as a sponsored post but it’s a shame that we really can’t trust anyone’s good words nor any blog’s excellent review.  I’m trusting no one.  You?

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Filed under Reality checks, Thinking Aloud

Any Press

There is an old expression that “any press is good press.” It has a couple of corollaries – “as long as they spell my name right” being one. I’d like to examine that in light of the most talked about ad of last night’s Super Bowl, Puppymonkeybaby.” This was a bizarre ad for a new flavor of soda and featured three lovable things – a puppy, a monkey, and a baby – mashed up into a strange creature. I’m sure you’ve seen the ad by now. 
According to iSpot.tv:

Mountain Dew dominated Super Bowl winning 1st place for the top performing commercial on game-day with its weirdly unmistakable “Puppymonkeybaby” ad. Even with so many ads, this unique spot captured nearly 13% of the big game’s Digital Share of Voice, generating over 244k social actions and a total social volume of over 272mm impressions and more than 2.25mm organic video views on game day.

No question that the ad made an impression. It finished, however, towards the bottom of the USA Today ad meter rankings (almost 20,000 pre-registered people weigh in) and, more importantly, lit up social media with comments ranging from humorous (adopt your puppymonkeybaby from a shelter) to the negative (I’ve never felt so uncomfortable watching a commercial) to the frightened (I don’t even know what #puppymonkeybaby was supposed to be advertising. All I know is the fear.) Generally, the comments were negative.

So is any press – or our 2016 version of press – social media – good press? I don’t think so.  Any brand that thinks just getting their name out there is following a terribly misguided strategy.  Huge amounts of  press for the wrong reasons can kill a brand.  The folks at the Stanford Graduate School of Business put out a study that said in some cases negative publicity can increase sales when a product or company is relatively unknown, simply because it stimulates product awareness.  Their thinking is that the negative impression fades over time and increased awareness may remain.  Given how most people research today using search engines, you can be very sure the negative impression will remain too.

Any press isn’t good press.  I won’t be buying the soda and I’m not buying that the negative impression made by the ad is a good thing. You?

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Filed under Huh?, Reality checks

Still Not Worthy

I’ve written before about an annual survey conducted by the Gallup folks. They ask people to “tell me how you would rate the honesty and ethical standards of people in these different fields – very high, high, average, low, or very low.” I’m sure it’s not shocking to you that nurses top the chart with respect to the percentage of people who respond their ethics and honesty are high or very high. It might, however, be a shock to you where businesspeople – and ad people in particular – fall on the scale.  

Just 1 in 10 US adults rates the honesty and ethical standards of advertising practitioners as high or very high.  While ad people did manage to surpass car salespeople (8% rating as having high or very high honesty and ethical standards), members of Congress (8%), telemarketers (8%) and lobbyists (7%), it’s still not very good.  In fact, it’s sad.  But is it a surprise?

Unfortunately, I don’t think so.  Not when we can read members of the ad community advocating disguising ads as content.  Not when we knowingly allow robots to access our sites so it appears that we’re serving up more ads to people than we really are.  Not when influencers talk about something they like without disclosing that they’ve been paid to mention the product.

It’s not just the ad business.  Business executives overall were well thought of by only 17% of the respondents.  That falls behind lawyers (21%) and labor union leaders (18%).  Again, not a shock, given the almost daily news reports of unsafe products (hoverboards, air bags to mention just two) that the manufacturers knew had a problem but which were sold anyway.

2016 is only a few weeks old. Maybe instead of resolving to lose weight or to quit smoking, those of us in business need to resolve to up our ethics and honesty?  Maybe we should be focusing on doing right for our customers and not for our shareholders?  What are your thoughts?

 

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Filed under Huh?, Reality checks