Category Archives: Helpful Hints

Bad Corn

It’s Foodie Friday! With the new season of Top Chef in full swing, I thought I’d use something that happened on last night’s episode as our topic this week. If you’re a fan of the series and have not yet watched the latest episode, mild spoiler alert!

Public relations of high-fructose corn syrup

(Photo credit: Wikipedia)

The chef who was eliminated last night made a dish that contained a corn and chorizo hash as an accompaniment to the protein, shrimp. When facing the judges, the question was raised why she chose to cook the corn. The judges thought that some crisp, cool corn would have complemented the shrimp, which was served outdoors (on a golf course!) in the heat. The chef’s reply was that the raw corn seemed overly starchy and she didn’t think it would have been any better raw than cooked. Her hope was that cooking would transform some of the starch. She was then asked the obvious question: why use the corn at all if you weren’t happy with the quality of the ingredient? Which raises our business point.

We often get handed inferior ingredients in business.  These can range from the dead weight employee who is unmotivated and less skilled to the messy financial plan.  The right answer isn’t always “let’s see what we can make out of this.”  Sometimes we need to find different ingredients or change our initial plan for the ones we have.  We get into trouble when we plow ahead, inflexible and wearing blinders.  Markets change, consumer tastes change, and stuff happens.  That doesn’t mean we should constantly be changing course, but it does mean that subtle adjustments are as much an ongoing part of business as tasting and seasoning is a constant part of cooking.

I rarely go to the market with a complete list.  I like to see what looks good with a general plan in mind about what I feel like cooking.  I try to approach business the same way – have a plan, but find the best ingredients and be ready to adjust.  I mean, who wants to pack their knives and go based on a bad piece of corn?

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Filed under Consulting, food, Helpful Hints

A Gift For Whom?

I received an email yesterday from a golf-related company with which I’ve done business as a consumer. I’m not going to name names, but I’ll bet you’ve had a similar experience as the one I’m about to describe, and you can feel free to hit up the comments, ratting out similar offenders. The note came with the subject line A Genius Gift For You. The body of the mail left me wondering exactly for whom the gift was intended.

English: Santa Claus with a little girl Espera...

(Photo credit: Wikipedia)

Enclosed in the mail was the following offer:

Tell us how (name of their product) helped to make your 2015 golf season great and be entered to win a $200 Amazon Gift Card.

So you’d like me to write you a love letter (which I assume will also require me to give you use of whatever I write in promotional materials) praising your product in return for a chance – and only a chance – to win something? How is that a gift, exactly? When your Aunt Sally comes in with a holiday gift, she doesn’t say “Hey, stroke me out a recommendation for promotion I can give to my boss and just maybe you can be entered in a lottery with all your cousins to win a nice sweater,” does she?

This isn’t bad advertising.  It’s not the equivalent of those horrible Michael Bolton in the snow ads from a couple of years back that never seemed to go away nor some of the random Santa appearances you see in an attempt to holiday up an otherwise bad campaign.  No, this  more Scrooge-like.  Do you want to give me a golf related holiday gift?  Maybe find 10 fantastic game improvement golf videos on Youtube, build a branded playlist, and send me the link?  Improve your game this Christmas!  Don’t like that?  How about a real sweepstakes then, one that doesn’t require me to spend even a second conjuring up what just might be  false praise? Enter me automatically and maybe even offer multiple prizes?

A gift or a present is an item given to someone without the expectation of payment, according to the dictionary.  This isn’t a gift.  Me sending along this free consulting advice to the marketing contact in the email – that’s a gift!  You want in?

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Filed under Consulting, Helpful Hints, Huh?

The Checklist

Do you make lists?  I do, and as a manager I used to insist that there be protocols – checklists – for most of the departmental activities.  I always found them to be an excellent was to assure a repeatable, high-quality product.  They also make it relatively easy to work new hires into a routine with minimal disruption.  Checklists have a big problem, however, and that’s our topic today.

The problem is tunnel vision.  Think of a pilot landing a plane.  Every pilot, no matter how many hundreds of hours of flying they have, uses checklists as they go through landing.  It prevents little problems like forgetting to put the landing gear down.  The thing that they do as well, which is not on the checklist, is to look out the window as they near the ground.

Now think of the marketing team that is going through its protocol.  Part of it may be to work on the brand’s social media. In many cases, the brand continues to schedule a post every 3 hours on one platform, and every 2 hours on another.  They’ll drop posts into a tool like Buffer or Hootsuite, feeling good that they’ve checked something off the list.  The problem is that they don’t look out the window.  They’re not paying attention to what is actually happening on their social presence.  Comments go unanswered.  Spam comments aren’t deleted.  There is no engagement.  Social media?  It doesn’t sound so social to me.

More importantly, I’m always surprised that the nature of many brands’ posts continues to be “Me! Me! Me!”.  That sort of antisocial, broadcast thinking has been dead for some time now and yet, zombie-like, it walks the social media earth.  What we need to be doing is measuring how often our social fans are engaging via likes, comments, and amplification (how often they share), and we need to ascertain the nature of those interactions (spam comments don’t count).

The checklist is a valuable thing.  A checklist that is enhanced by looking at the world beyond the things on the list is more valuable.  A staff trained to use the checklist as a guide of the minimum requirements, and that is encouraged (strongly) to enhance those minimums with their best work is invaluable.  Which do you have?

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Filed under digital media, Helpful Hints