Category Archives: Consulting

Census Day

Did you know that today is Census Day? Yes, I’m aware that it’s also April Fool’s Day although I would propose to you that not many people are in a pranksterish sort of mood at the moment. Most of the usual suspects – Google, for example – have foregone their annual pranks in recognition of the times we’re in. Good job, folks, especially since if last year you had sent around pieces describing how in a year we’re all locked up at home with most businesses either closed or severely affected, you’d be accused of going beyond what’s believable for a joke.

Anyway, have you filled out your census? It is actually the law, you know. More than that, it’s massively important since the census determines how many representatives each state gets in Congress and is used by the federal government to decide how much money to spend on key infrastructure, including roads, hospitals, and schools. You can do it online for the first time. It takes about 5 minutes. If you’ve not completed your form, go ahead and do so.  I’ll wait.

The census is one of the smart things the Founders did when the wrote out the rules by which this country was going to be governed. I look at it as a reality check combined with forced planning. When you think about it, having to adjust reality based on facts is critical to any organization, especially one that claims to represent each and every one of us. It’s not just the government that needs to stop, count, and rethink either.

If there is one silver lining to the current pandemic, it’s that it’s allowing many of us to take a deep breath (6 feet from anyone, please), think about where we are in our professional lives and where we want to go. I’ve spoken with many people over the last month who are looking into business ownership. Some of them are doing so because they’ve lost their jobs and don’t want to be in that situation again. Others are evaluating it because they see an opportunity. Personally, while I think divorce lawyers and midwives will do very well when this is all over, those businesses aren’t exactly something you can jump into (nor are they franchised). I also think businesses involving cleaning, home repair, and remodeling will all do even better than they did when things were sailing along smoothly. You CAN jump into those and they ARE franchised.

My point here isn’t to get you interested in a franchise. It is to get you to use the time you’ve been given to conduct your own personal census. Heck, even if you’re working a full day from home, you’re not commuting to the office as you might have done. Use that time to take stock of what you want to be doing and how you’re going to get there if it’s not what you’re doing now. If this virus has shown us anything it’s that the world can change in a flash and the more we can control our own situation, the better off we’ll be. Make sense?

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Filed under Consulting, Franchises, Thinking Aloud

It’s Time For Comfort Food

It’s Foodie Friday and I can’t think of a more appropriate topic for these times than comfort food. I suppose that what’s considered comfort food varies from person to person. Generally speaking, I always think of it as some food that brings back wonderful memories. It’s the stuff we eat when we’re stressed, and if you’re not stressed even a little bit at the moment you’ve obviously not been paying attention.

I wrote about comfort food way back in 2008, even before Foodie Friday became a thing. I’d actually forgotten that I had done so until I saved the first draft of today’s post and WordPress attached a “2” to the title, to let me know there was already a post of the same name somewhere on the screed. 

Anyway, here is what I wrote then. Enjoy it. Please stay home and cook something comforting this weekend.

Everyone has something they eat that evokes happy memories.  Something that makes you feel warm and safe even if you don’t quite know why.  It could be something your Mom cooked for you when you were sick or down.  It could be something you associate with a meaningful experience.  But everyone has one or two or maybe more.

One of mine is beef flanken – I know – you never heard of it.  Basically, it’s short ribs cut across the ribs instead of in between the ribs and cooked in a mushroom vegetable soup.  Butchers would call this “English cut” and it’s also how the Argentines cut their short ribs.  One eats the soup and meat separately – I love to slather the boiled meat with horseradish.  Hey!  I didn’t say YOU had to enjoy it or find it comforting.  That’s kind of the point – the unique memories and feelings each of us associate with the item.

Given all the positive feelings evoked by comfort food, the question for me is always how can I get my clients or business partners to feel about me as they do their favorite comfort food?  If each of us can click with someone that deeply, we must be doing something right.  Implicit in that is that a “one dish fits all” approach won’t work.  Every partner is unique.  Each one needs to be dealt with on an individual basis according to their tastes.  It may not be easy to figure that out, but once you do it’s incredibly rewarding.

What’s your favorite comfort food?  Do you have any idea how to become someones?  Leave a comment!

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Filed under Consulting, food

Vividly Dumb

Last week I wrote about my feeling that companies should quit selling as we all deal with the fallout from the Corona Virus. This morning I received an email from Vivid Seats, a ticket reseller. They apparently purchased another reseller from which I’d bought tickets. Here is part of the text:

As a welcome to Vivid Seats, we are giving you $30 off your next purchase!* Grab tickets to your next heart-racing concert or edge-of-your-seat game. Either way, here’s $30 to get you started — let’s get you cheering again!

Notice the asterisk. The offer expires next Tuesday. So where to begin?

First, can any of you say with any certainty when, or if, concerts, shows, or sporting events will resume? Why in the world would you go out and buy tickets to anything at this point? Vivid has a full refund policy if the show or event is canceled, but with this much uncertainty, are you seriously going to lock up your money until that happens? And what if the date changes and you can’t go? Of course, they’ll help you sell your seats, but is that without the 10% fee normally charged to sell? That’s not stated anywhere.

Second, it’s highly unlikely the situation will have changed a heck of a lot by next Tuesday. If you really want my business, why not make it open-ended?

Third, how freaking tone-deaf. We’re all being urged to stay home. Tours are being canceled. I’ve already had two shows for which I have tickets postponed and I’ve got more shows coming up in May that I’m thinking won’t happen. This is a reminder that our lives are different now. Hopefully, not for long, but there are no sports or shows or concerts happening. Why rub it in?

Ok, I believe in giving people hope and this WILL end. That said, it has just as much a chance to crush spirits if the events don’t happen and you bought tickets. This is why these different times call for different approaches, don’t you think?

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Filed under Consulting, Huh?, What's Going On