Foodie Friday! As much as I’d like to write about Pimento Cheese on this Masters’ Friday, I have a business thought that comes from an article I read on whipped cream. The folks at Cook’s Illustrated, about which I’ve written before, have a science page as part of their website. On it, they present the results of their ongoing tests into food preparation and one of the things they investigated was the old saw that you have to start with cold cream if you’re whipping the cream to stiff peaks.
The short answer is that yes, temperature matters and the colder your cream (and bowl and beaters) the better. You get much better results that way – a higher volume and much less whipping time to get the results you want. In fact, cream at room temperature never really got to stiff peaks at all. As I read the piece it occurred to me that the kitchen isn’t the only place where the environment matters.
You don’t have to look very far into the business world to find companies that produce excellent results because the management creates optimal conditions for the team to do so. I’ve worked in places where I’ve seen two similar departments produce very different results based on how the managers treated the staff. I wouldn’t say that one department had very different levels of skill or intelligence but it did have some managers that created the best conditions possible for success. They outlined the group’s goals clearly. They were supportive and encouraging. They didn’t hesitate to praise great work (and publicly!) and they very quietly made sure that the underperformers knew they were not meeting the standards of the group. The people in the group weren’t impersonal names on a page. They had personal relationships with each person and communicated effectively with each person. They led by example and didn’t hold themselves above the group or to a different standard of behavior.
Creating the right conditions for success really is the only job a manager has. Much like making sure the cream, beaters, and bowl are cold, they make it easy for the team to produce the best possible outcomes with the least effort and drama. Doesn’t that sound like a plan?