Monthly Archives: August 2013

Supermarket Eyes

Foodie Friday (yay!) and I want to write about a topic inspired by my local supermarket.

The interior of a T & T store

(Photo credit: Wikipedia)

I know what you’re thinking – awfully boring for the readers looking for a cooking tip or at least another place to complain about my recipes.  Stay with me – it’s kind of an interesting story that related to food and to business.

I’ve been going to that same supermarket for at least a decade.  I know the store like the back of my hand.  Or at least I did until a week or so ago.  They’re doing some sort of work and “improving” the store layout.   You can bet corporate management is at work here – I’m sure there are a bunch studies on shopper movement and purchasing that are in play. Most of the shoppers seem to use a hand-held scanner which traces their movements while shopping in addition to allowing a quick getaway once shopping is over via self checkout.  That data might have something to do with the changes as well.

Why I bring this up is that I noticed something while shopping in the “new”  store.  Since I no longer knew what was in each aisle or where the things I needed were, I paid a ton of attention to every shelf.  In fact, I discovered a couple of interesting food items that had probably been there for a long time.  I’d never had occasion to be or look where they were so I missed them.

That’s the business point too.  Most of us go about our days as if we’re in that very familiar store.  We know where the things are that get us through our days  but because of that we’re a bit oblivious to other things all around us that might be useful.  We need to make a mental change and approach our business lives as if we’re in that reconfigured store.  That small change in perspective can result in a big change in results.

Happy hunting!

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Karaoke

I suspect by this time you’ve probably sung some karaoke, even if you don’t exactly know what the word means. Translating from the Japanese, it means
empty orchestra, meaning that the lead vocal has been stripped way from a popular song.

Cover art

(Photo credit: Wikipedia)

The instrumental track is there but the thing that gives many songs their passion and meaning has been left to you to supply.  That would be the lead vocal – the main thing that puts the words to the music.

I’ve done karaoke, and despite having sung lead in rock bands for many years, I can’t do justice to most of the songs I undertake.  Oh sure, I can hit most, if not all, of the notes.  But it’s not the same, and I  suspect it doesn’t matter how well amateurs such as me try to sing the songs; they’re just not getting it done.

What does this have to do with your business?  If what you’re doing is trying to sing the lead vocal to some other business’ song, you’re probably going to come up as short as  do when I’m  trying to be Bruce Springsteen or Roger Daltrey.   It’s not just about hitting the notes.  It’s about lending meaning to the lyric and bringing passion to the verse.  Think about how many great singers have done wonderful interpretations of someone else’s song.  That’s far different from karaoke.

The business point is that too often we’re thinking about doing karaoke and not about providing our own interpretations.  It’s not so much about hitting the note or the raw material.  It’s about how we bring our own meaning to the lyric.  You can’t run a business as a karaoke exercise.  You have to bring your own passion and perspective.  Otherwise, you’re just some person pretending to be something they’re not, and your customers will see through that in a heartbeat.

You agree?

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Facebook Fadeout?

A basic law of gravity says that what goes up must come down and I suppose those laws apply to social sites as well. Witness MySpace, Zynga, and others. Now I don’t believe that social media is going anywhere. It’s become too important a communications channel and too ingrained into people’s lives. However, I do think that which social sites are the focus of social activity will continue to be an ever-changing landscape, particularly among the young and among early adopters.

I see far less activity on Facebook from my younger friends (by young I mean under 30 and under 25 in a number of cases) than I do on Instagram, Twitter, Vine, and other places.  You might have heard about the Piper Jaffray report stating, as TechCrunch reported,

that interest in Facebook seems to be declining heavily among teens. Though teens still dub Facebook their most important social network, Piper Jaffray reports that the numbers are down regarding how many teens see Facebook as the most important social media website.

What it more interesting to me is the report from the Pew Internet & American Life Project that found that even though 94 percent of teenage social media users still have Facebook, more and more are jumping ship to Twitter and Instagram because of what Pew found as “increasing adult presence, people sharing excessively, and stressful ‘drama.’”

Then there are brands who are trying to tap into that audience.  As usual, marketers tend to be their own worst enemies:

Retailers that push fewer posts, but better and more targeted ones, are gaining an edge over those that pursue volume when it comes to publishing Facebook content, new data suggests.

The 50 Social Retail Report from enterprise social media management company Expion analyzed 16,000 posts for the top 50 retail brands as designated by Interbrand. It found that as a whole, fan engagement and volume decreased for retail brands on Facebook, despite their increases in published posts – implying a need for more thoughtful earned and paid media strategies on the platform.

As we’ve discussed before, there really is something to be gained from listening and engaging rather than yelling and spamming.  Quality is demonstrably better than quantity.

All these reports tie together in my mind.  No matter how big a social site is, there are those who become bored and who move on to the next thing.  It’s like the old Yogi Berra quote about a place being too popular so no one goes there anymore.   Kids don’t want to be hanging out in cyberspace with their parents (or teachers or old guys like me!).  They don’t want to be deluged by massive amounts of marketing jetsam.  Is Facebook dying?  No.  But if you’re putting your marketing eggs in that basket in an attempt to reach the younger demo, you might be.

Thoughts?

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