One never knows where one will find great lessons in business. As an example, there is a lovely piece in the New York Times this morning about Jerry Manuel, the manager of the New York Mets. In it, he talks about his management style and how he works with his team:
“I make sure I look them in the eyes and make sure I know how they’re feeling and what they need,” Manuel said. “I think leadership is love for the people you work for and service, quality of service. When guys are giving you something every day, I have to make sure I say something.”
How many of you have worked for a boss that took the time to check in with you (as opposed to UP on you)? How many of you that are bosses do as Jerry does and let your staff know how much you value what they do? It’s not hard: take a few minutes out of your day and walk the hall. Chances are most people will need about 30 seconds to give you an update and for you to let them know, just by being there, that you care and are prepared to help them if they need it.
I seriously doubt that the members of your staff are making even what the lowest paid guy on the Mets is making. Yet these pros, who have reached the pinnacle of their profession, the Major Leagues, and who are earning millions need someone to show them some love. More importantly, Jerry is in touch with what’s going on – that helps keep the “S” word – surprises – from ruining his day.
Yes, they haven’t won down the stretch. But the club hasn’t exploded either and they still have a chance (OK, maybe an exaggeration there – they ARE the Mutts!). As one player says, “Anytime a manager comes and talks to you like that,” Reyes said, “you want to play harder for the guy.” And as managers, don’t we all want that!