Tag Archives: Outsourcing

I used to love it when the phone would ring.  It meant a change of pace and the chance to interact with someone.  Or at least it used to.  Now, more often than not, it means frustration or anger or both.  No, the bill collectors aren’t on my case.  Those calls might be an upgrade from the ones I do get.   I don’t have an ex-wife so it’s not that either.  No, these calls always begin the same way – “may I speak to the manager please.” Continue reading →