Tag Archives: managment

Walking First

Foodie Friday again, thank goodness.

English: Apprentice. Man and boy making shoes.

Apprentice. Man and boy making shoes. (Photo credit: Wikipedia)

As we end the week, let’s talk about the professional kitchen, which may be one of the last great bastions of the apprenticeship system.  Escoffier invented the notion of the “Kitchen Brigade.” This system is still used in many restaurants and kitchens and forms the basis of the hierarchy in which people learn.  Typically, aspiring chefs take on the most menial tasks like peeling and prepping vegetables before they’re allowed to have a “real” station.  What’s going on in that world is a business point as well.

Culinary schools have changed the apprenticeship dynamic.  Now applicants come to kitchens feeling as if they’ve been through the grind of the line.  Putting aside having never been under the stress of a real dinner service for days at a time, the reality is that they are “book-smart” and the real world is a very different place.  They want to run before they really know how to walk.  This from a respected chef, Mark Vetri:

I once had a young cook who used to bring in modern Spanish cookbooks because he wanted to make things like mango caviar eggs and chocolate soil. I told him, “Hey, how about you learn how to blanch a goddamn carrot first, cook meat to a correct temperature, clarify a broth and truss a chicken? Once you can do these things then, and only then, should you try to learn these other techniques.” Trust me when I tell you that José Andrés is a master of the basics. You should strive to be one too.

This isn’t limited to the professional kitchen.  If you’ve ever managed younger people, many of them think they know the business thoroughly because they have an MBA or a couple of years in an office.  The reality is that much of what we teach as managers are basic skills that either aren’t taught at all in schools or are given a week’s worth of attention.  Listening, politicking, presentation skills, office culture, and the knowledge specific to an industry are generally not areas in which young folks come prepared.  Try to tell them that!

I was managing people (some older than me) when I was 23.  I was a department head by 25.  In retrospect, I was lucky not to have screwed up more often than I did because I was learning as I went and much of what I was learning were basic skills.  As in the kitchen, learning the building blocks of the industry and business frees you up later on to be able to do anything.  Walk first!

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Doing Something

I had breakfast the other morning

Eggs

(Photo credit: Wikipedia)

with a friend I’ve known and worked with for 20 years.  No, breakfast isn’t out Foodie Friday theme but something he said while we ate is.  We were talking about our work – what he does, what I do – and he was discussing a rather large deal of which he had been a part.  After describing his role he summed it up by saying “I didn’t really DO anything – I just helped things along and brought people together.”  My immediate reaction was that he sounded like a chef.

Chefs don’t create the raw materials of their work.  They don’t grow vegetables, catch fish, raise cattle, or mill flour.  Many of them don’t even cook any more once they’re figured out the recipes to be used in their kitchens.  They hire cooks to do that and after teaching them how they want things done they step back.  Once in a while they taste what’s leaving the kitchen for quality control but mostly they do what my friend did – they make connections.

I’ve been a facilitator for a few brainstorming sessions.  We’re always supposed to be content-neutral.  The idea is to help the group reach their goals without imposing our own positions on the ideas being discussed.  We help with structure and process but the participants do the heavy lifting.  It’s important that the group knows that the facilitator is in charge, but that authority is never supposed to be the focus of anything.  Frankly, it takes a bit of effort to get one’s ego out of the room, especially when you believe you can solve the problem.

The point is that my friend behaved like a great facilitator.  He brought people together around an idea and helped them bring that idea to fruition.  I think that’s doing quite a lot, just as it’s the big-name chefs who get the credit for the food, not the line cooks.  It’s what great managing is all about and it’s absolutely doing something!

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Chopped

I went to make dinner the other night and was scouring the refrigerator for inspiration.

Chopped (TV series)

Chopped (TV series) (Photo credit: Wikipedia)

Eggplant, chicken thighs, some leftover San Marzano tomatoes were what greeted me. What would you have made? I did a chicken/eggplant curry – it took all of 25 minutes and was delicious. I thought about that as a topic for our Foodie Friday Fun and was reminded again about it as I watched “Chopped” on the Food Network. That show is a cooking competition where the chefs are given a basket of ingredients and told to make something using all the ingredients in the basket, generally in 30 minutes or less. The twist is that there’s always something in the basket that doesn’t go with everything else – flounder, lemons, capers, and olive loaf, for example. Perfect for business thinking, right?

The key to being successful in this sort of improvisational cooking is to step back and think more broadly – and very differently – about the ingredients.  Olive loaf as a seasoning, for example, and not as a protein.  It’s how successful companies think about their businesses.   The iPhone wasn’t thought about as a phone per se but as a communication device with the Internet as an important form of communication.  I suspect it was thought of in an even more broadly way – a handheld computer with voice connectivity, perhaps.

We live in a non-linear world these days.  Thinking in straight lines may move us forward but it may mean we’re missing some fantastic opportunities.  You might think of your company as being in the tech business.  Maybe you need to focus on being in a solutions business.  How does that change how your technology performs or is designed?  The folks in sports realize they’re in the entertainment business – that opens up many new challenges but a ton of new opportunities.

I like Chopped.  Improvising solutions under pressure with seemingly incompatible ingredients is what business today is all about.  It’s inspirational to me.  You?

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