Tag Archives: managing

How Do I Find Great People?

Part of what I do for clients from time to time is to help them hire.

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(Photo credit: bpsusf)

I’ll often help write the job specs and do preliminary interviews for them.  One thing they sometimes ask me is what I’m looking for in a candidate.  I’ve written before about how I think “smart” and “curious” are must-haves but there are other more subtle things I’m after as well.

One thing I don’t focus on too much is the technical stuff.  Unless I’m intending to grill them on the minutia of using a particular thing (everything from Excel to ad operations systems to code writing), I won’t get much of that in an interview anyway.  The bigger point is that whatever it is can be taught.  So what am I after?

I want them to tell me how they made something complex into something simple.  I want to hear how they avoided doing something by making something else more efficient.  Can they make one report wipe out two or three others without losing any information?  Can they turn a 20 minute sales pitch into a 3 minute piece of elegance?

I want to test their confidence in their own knowledge.  I might ask them a question and try to talk them off their answer.  How firm are they in their beliefs and is that firmness irrational stubbornness or is it confidence that is open to new ideas?

Do they listen?  Do their questions and answers demonstrate that they have been listening while we’re together?

I might ask them for examples of when they had to convince others that their solution to something was wrong even when a bunch of people were agreed it was right.  I love when they tell me that they argued against using some new tool because they spotted a flaw and turned around a bunch of people heading in a wrong direction.

Finally, I look for people who look for solutions.  For people who don’t have “can’t” in their problem-solving vocabulary.  Can they grasp problems at their core and not get focused on any one solution since many roads lead to the same place?

That’s my general list.  What’s yours?

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Nothing But Flowers

I had intended to write on a totally different song (and topic) this morning but sometimes what you write finds you instead of the other way ’round, I guess.

Horseshoe tavern, Toronto, May 13, 1978

(Photo credit: Wikipedia)

 

My original thought – which might just show up in this space next TunesDay – had to do with hiring and the future. As I was searching for an appropriate song about the future with which to make my point, a number of choices filled my head.  Joni Mitchell, David Bowie, Queen, and others have all written about the topic but I think The Talking Heads describe it – and make my point – the best of all:

 

 

I love that video!  It also makes a couple of great business points which, of course, are our topic today.  The song is about a post-apocalyptic world in which everything has fallen apart.  No more malls, 7-11’s, or Pizza Huts.  It’s a bright, upbeat, dance tune which is in direct contrast to the dark vision the lyrics paint and the singer’s statement that “if this is paradise/I wish I had a lawnmower.”  That’s the first business point.

Too often we don’t listen to what people are saying and get way too focused on how they’re saying it.  A simple example is the person in a negotiation who comes to you with an issue and expresses himself in an inappropriately angry manner.  It could be the young person who weeps while talking about their salary.   In any case, one needs to listen to the words and ignore their “music” lest we receive a different message.

The other point this song makes is the we need to be careful about the long-term implications for what we’re doing.  “And as things fell apart/Nobody paid much attention”.   Not only do we need to pay attention, we need to take action.  In this case, the singer once wanted the world in which he find himself.  Be careful what you wish for, and take the time to think about the longer term.

You got it, you got it!

 

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Benjamin And Your Business

You’re probably familiar with Benjamin Franklin.

Jean-Baptiste Greuze portrait of Benjamin Fran...

(Photo credit: Wikipedia)

I wonder sometimes if all of the folks who say “it’s all about the benjamins” know why old Ben is on the hundred-dollar bill. They’d do well to pay attention to one of the things he had to say that ought to be a guiding principle of our business lives.

Believe only half of what you see and nothing that you hear.

In know it’s not Tuesday (TunesDay here on the screed) but The Boss paraphrased this in his song, “Magic.” The lyric is “Trust none of what you hear / And less of what you’ll see”. He explained it this way:

The song ‘Magic’ is about living in a time when anything that is true can be made to seem like a lie, and anything that is a lie can be made to seem true. There are people who have taken that as their credo.

Bruce went on to make a political statement which we’ll ignore for the moment in favor of how that thinking can help us in business.  Way too many managers rely on what they hear rather than what they see.  They’re often behind closed doors, reading reports that others have spent many hours compiling.  That’s kind of hearsay evidence in my mind.   It’s someones interpretation of what the numbers say which may or may bot be accurate.  As Bruce implies, people have their own agendas and they can twist numbers or facts to tell you their story, not THE story.  However, our jobs as managers are way too demanding on our time for us to do everything, of course, so how do we manage that dilemma?

We do a couple of things.  The first is that in the case of critical decisions we must gather information ourselves, and then trust only half of what we see as Ben advises.  The second is that we must train others to be our eyes, not our ears.  Then we need to remind them that they must “see” so you can.  That means teaching them to dig for information which presents itself first-hand.

Get out from behind your desks.  Wander around.  Don’t rely on a quarterly report that’s passed through several sets of hands of people who may or may not be relaying the information in an unfiltered manner.  If your reports tell you that you’re selling a lot and yet when you look in the warehouse it’s overflowing, ask questions.  Trust what you see, half of it anyway.  You’ll be seeing a lot more of Mr. Franklin that way – he’s the guy on the hundred.  Won’t that be fun?

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