Tag Archives: management

By What Authority?

The word “authority” has may different meaning depending on context. It can mean “power.” It can mean “status.” It can come from a government or from a culture or from within. The kind I got to thinking about today is the kind that’s the kind one commands yet can’t demand.  I suppose some folks would call it credibilitybut I think it’s more than just that.  One can be a credible idiot – that doesn’t make an authoritative voice.

A segment of a social network

A segment of a social network (Photo credit: Wikipedia)

I like this from the Wikipedia page:

Authority is an essential factor in the organisation of social life and regulates social control and social change. From a social-psychological standpoint, the use of authority is a type of social influence.

The above implies that authority comes from others – I guess that makes it a gift of sorts.  Then again, it’s basically knowing what you’re talking about, so maybe that’s a gift to others.  Either way, I think as professionals we all strive to be authoritative about something and as businesses we like to be seen as resources that speak in that same authoritative voice.

The real trick is not to pontificate (I can hear you laughing now…) but to listen and respond with useful, actionable information.  Yes, part of establishing my bona fides is part of why I blog each work day but I read thousands of more words each day than I write.  I try to learn from those I’ve found to be authorities on the many fields in which I work.  Great salespeople never “sell” but become the resources I mentioned.  We each have friends who are the “go to” people for movie or restaurant recommendations.

Establishing your authority is a critical part of growing as a business person, both in and out of the office.  What have you done today to boost yours?

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Out Of My Head

I saw my niece in a production of Sondheim‘s “Into The Woods” over the weekend.  It’s the same show my eldest daughter was in 10 years ago.  Both productions were terrific but different enough to show how one can take the same general concept and insert your own vision to transform it.

Into the Woods

Into the Woods (Image via RottenTomatoes.com)

One thing wasn’t different, however: the music.  The score is wonderful and contains, in my opinion, some of Sondheim’s best work, and the plot is a mash-up of several fairy tales such as Cinderella, Little Red Riding Hood, and Jack and the Beanstalk.

So here I am well after I’ve left the theater and I can’t get the songs out of my head.  My musical tastes are definitely NOT Broadway score focused and yet these are the only tunes popping into my brain several days later.  Which of course is the point.

We should all be trying to create things that consumers and business partners can’t get out of their heads, whether it’s a game that people can’t stop playing, a show that creates massive sharing and grows organically, or a book that readers can’t put down.  We’ve all seen lines for new movies but what about the lines where people are going back to see the film several times?  How many people are on their third or fourth iPhone?  Lots of people post about their obsessions – it’s practically a default category on Pinterest.  How much is what you’ve created there?

The Electric Light Orchestra had a hit with the song “Can’t Get It Out Of My Head“.  Keep that in your head as you work today – like Sondheim, create something that burrows into people’s brains!

Midnight on the water
I saw the ocean’s daughter
Walking on a wave’s chicane she came
Staring as she called my name
And I can’t get it out of my head
No, I can’t get it out of my head…

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Why Hiring A Star Might Be A Short-term Decision

Think about the best coaches, the ones who will go to their respective Halls Of Fame based on their coaching achievements.  Now think about players who are in their sport’s Hall.  The lists don’t often cross – in basketball there are only three: John Wooden, Bill Sharman, and Lenny Wilkens.  In golf, I can’t think of any Hall of Famers who were both great players and renowned teachers.  In the NFL, maybe Dick LeBeau will get there as a defensive innovator – he’s already in as a player – but that’s about it.  You can look up baseball and other sports – it’s not a long list anywhere.

The fact is that the best players are usually not the best coaches.  Most of the great coaches were average players during that aspect of their careers.  I played a lot of sports and was in the “average” category.  From my own experience I know that I had to pay a lot more attention to technique and strategy that the guys who had way more skill than I did, and I suspect that’s true (at a much higher level) with all of the great coaches.  As a mediocre golfer, I got better by practice (although I still am pretty bad) but also by learning about swing flaws, and now drive my friends nuts by analyzing every swing I make while they just swing and play pretty well.  Which of course got me thinking about how this is applicable to business.

The best salespeople I know were also notorious for not paying attention to “technique.”  They are just gifted in sales and lousy in things like administration and filing expense reports accurately and on time.  Great salespeople often make horrible sales managers because they can’t explain how to do what they do.  Ask an artist to explain the creative process and you get a very different answer from an academic.  The latter will talk about psychology and biology; the former about inspiration.

When someone know what it’s like not to have natural ability – the gift of superior skills – they work harder to become proficient.  They take nothing for granted.  So the question is this:  is it better to hire a naturally gifted star, knowing that they will at some point become frustrated in a larger role (the transition to management) or do we hire the person of above average skill who has worked hard just to compete?

Thoughts?

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