Tag Archives: management

Pimento Cheese (Again)

Our Foodie Friday topic this week is pimento cheese. Unless you live below the Mason-Dixon line in the US or are a regular attendee of the Masters Tournament, you might be unfamiliar with the stuff. My late father in law was from South Carolina and it was in his home that I received my introduction to it. Having grown up in New York, I had no clue that pimento cheese was, and is, a staple in most southern homes.

Jessica will have the recipe up shortly

(Photo credit: Wikipedia)

At its core, pimento cheese is just cheddar cheese, pimentos, and mayonnaise. That said, very few people I know who make the stuff make it that way. I’m partial to Craig Claiborne‘s recipe which incorporates two kinds of cheese, lemon juice, Worcestershire sauce, scallions, garlic, and hot sauce along with the basics. Other folks will argue for hours about which kind of mayo is best, Duke’s being the regional favorite. Bell peppers, sugar, cream cheese and other ingredients might make appearances as well.

It’s great to keep a tub of pimento cheese in your fridge for a quick snack.  You can also make sandwiches, slather the stuff on burgers, or use it as a dip.  It actually has an interesting history that dates back to the early 20th century.  As with barbecue, there are regional variations.  There are also dozens of pre-made brands sold in the supermarkets although I’m fairly certain one can whip up a batch in less time than it takes to go shopping for the inferior, premade product.  What’s the business point?

As with pimento cheese, there is no single right way to accomplish most business goals.  Very often, the route we choose is based on the resources we have, just as the final cheese product can depend on what’s lying around the pantry.  We need to keep open minds about proposed solutions and keep them as simple as possible.  One needn’t go to the trouble of making mayo or using fancy cheese in order to get a great result.  The best recipe is the one that gives you an outcome that pleases you the most, both in the kitchen and in business.

I wrote about pimento cheese a few years ago.  I ended that post by reminding us that our job as managers is to get everyone on the same page no matter which recipe we settle upon.  Good advice then as well as now, I hope.  Enjoy the weekend!

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Provocateurs

Every business needs a provocateur. It could be someone external such as a client or a vendor but it’s way more preferable if it’s someone internal to the organization. If you’re not familiar with the word, it’s defined as a person who deliberately behaves controversially in order to provoke argument or other strong reactions. An agitator, a shit-disturber. Let me explain.

The biggest enemy of any organization is complacency. It’s easy when things are going well enough to be lulled to sleep by the lullaby of good numbers. Complacency is also the result of what I believe to be a fairly common mentality: don’t make waves. How often did you or someone you know report on some crisis that was occurring in a business and their response was to keep their heads down and wait for the crisis to pass?

Provocateurs force us to be better. They challenge assumptions and force us to look at alternative views of the future. Even though the word has negative connotations, I think one can play this role in a positive manner. In fact, it’s almost an imperative for any manager who is worth their salt.

Let me add a word of caution.  I’ve known (and worked for) managers whose m.o. as provocateurs was to pit their staff against one another.  They’d foster internecine warfare and see who came out on top.  This is NOT the sort of thing I have in mind because all that sort of provocation accomplishes is to burn down some of the foundation upon which a business is built.

Ask questions.  Challenge assumptions.  Provoke discussions.  Make some waves.  Is it risky?  Sure, but just as with any risk the rewards should the risk pay off are tremendous.  You in?

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Filed under Consulting, Thinking Aloud

Braces

A female mouth with braces.

(Photo credit: Wikipedia)

I went to the dentist last week for a cleaning. Despite having worn braces when I was a kid some of my lower teeth have shifted as I’ve aged and the dentist said I should think about having them straightened out (again). Having endured braces long ago, I told him that unless there was some reason beyond the need to be extra diligent as I brush and floss I would pass. It did, however, get me thinking about braces and I think there is a business lesson here.

Braces work by putting steady pressure on misaligned teeth. Over time, the pressure moves the teeth into the correct position. Orthodontists use rubber bands or springs to exert specific pressure to push the teeth in the proper direction. The trick is that there is constant pressure, and any of you who remember sleeping with the extra pressure of that contraption they had you wear at night will agree that while the pressure isn’t overwhelming it’s quite noticeable.

As managers, we need to act like braces. Organizations often have parts that are misaligned and which need to be moved back into place. As with teeth, one can’t just remove and replace the misaligned elements, at least not until all other options have been exhausted. It’s too traumatic. Figuring out how things ought to line up and applying steady pressure is what we ought to be doing.

The same goes for dealing with people. Really excellent people often have a flaw that can be fixed with time and patience. It’s identifying the problem, applying the corrective devices, increasing the pressure in a helpful but not painful way, and waiting that is the key.  The steel railroad ties of my youthful brace experience are long gone, replaced by barely noticeable orthodonture.  That’s how managers need to think as well – using a light, barely noticeable hand can be just as effective with the right pressure and design.

How are you fixing things today?

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