Tag Archives: Food

Bad Corn

It’s Foodie Friday! With the new season of Top Chef in full swing, I thought I’d use something that happened on last night’s episode as our topic this week. If you’re a fan of the series and have not yet watched the latest episode, mild spoiler alert!

Public relations of high-fructose corn syrup

(Photo credit: Wikipedia)

The chef who was eliminated last night made a dish that contained a corn and chorizo hash as an accompaniment to the protein, shrimp. When facing the judges, the question was raised why she chose to cook the corn. The judges thought that some crisp, cool corn would have complemented the shrimp, which was served outdoors (on a golf course!) in the heat. The chef’s reply was that the raw corn seemed overly starchy and she didn’t think it would have been any better raw than cooked. Her hope was that cooking would transform some of the starch. She was then asked the obvious question: why use the corn at all if you weren’t happy with the quality of the ingredient? Which raises our business point.

We often get handed inferior ingredients in business.  These can range from the dead weight employee who is unmotivated and less skilled to the messy financial plan.  The right answer isn’t always “let’s see what we can make out of this.”  Sometimes we need to find different ingredients or change our initial plan for the ones we have.  We get into trouble when we plow ahead, inflexible and wearing blinders.  Markets change, consumer tastes change, and stuff happens.  That doesn’t mean we should constantly be changing course, but it does mean that subtle adjustments are as much an ongoing part of business as tasting and seasoning is a constant part of cooking.

I rarely go to the market with a complete list.  I like to see what looks good with a general plan in mind about what I feel like cooking.  I try to approach business the same way – have a plan, but find the best ingredients and be ready to adjust.  I mean, who wants to pack their knives and go based on a bad piece of corn?

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Filed under Consulting, food, Helpful Hints

How The Cookies Crumble

This Foodie Friday we’re doing something a little different and putting on our intellectual property hats. I know – how is that food-related? Well, I came across a lawsuit last week that involves both things: food and IP.

English: Milano mint chocolate cookies by Pepp...

(Photo credit: Wikipedia)

If you’ve ever been to Trader Joe’s you’ve probably seen a number of products on the shelves or in the freezers that look vaguely like other products you’ve seen in supermarkets. There are goldfish shaped crackers that are not Goldfish (capital G), cream-filled chocolate cookies that aren’t Oreos, and oval-shaped cookies with a layer of chocolate that are not Milanos. It’s these last items that triggered the lawsuit.

Apparently Pepperidge Farm does not consider imitation to be the sincerest form of flattery. As Reuters reported:

In a complaint filed on Wednesday in the New Haven, Connecticut federal court, Pepperidge Farm said Trader Joe’s is damaging its goodwill and confusing shoppers through its sale of Trader Joe’s Crispy Cookies.

We can debate whether or not a consumer would confuse the similar shape and packaging with the original cookie, but I’d like us to think about something.  When you see a store brand or other generic product in a store, are you confused as to whether this is the name brand?  I’d venture most of us aren’t.  Generics generally are competing on price while offering relatively equal (they claim) quality.  The issue, then, is how unique is your product?  There are lots of phones running Android (yes, I’m aware most of them us a forked version, unique to the phone and carrier).  While there have been lawsuits (Apple suing Samsung, for example) about the various features of a phone, no one is confusing an iPhone with a Galaxy.  I know about laws on things such as trade dress (the package, for example), but can you protect a flavor?  A shape?  Generally, when I buy a store brand, I know I’m trading off something for the price savings.

Rather than worrying about consumers buying “fake” Milanos, maybe Pepperidge Farm needs to focus on educating consumers as to why their cookie is just better and worth a few pennies more.  As a society, I think we spend too much time looking for people to sue and not enough time making what we sell better.  Better products usually mean better sales and better market share.  That’s the way those cookies crumble in my book.  Yours?

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Filed under Consulting, food

Warning Labels

Another Friday, some more Foodie Friday Fun! This week our topic comes from right here in NYC, where the Board Of Health has stirred up the restaurants again. What they did was to pass a new rule requiring major restaurant chains to label foods that are particularly high in sodium. The National Restaurant Association is suing them in response, claiming that the Board “overstepped its authority with an arbitrary and capricious mandate” in a statement to Eater.

Warning label on a cigarette box, which booste...

 (Photo credit: Wikipedia)

This got me to thinking about warning labels. Obviously, this example is only one of many products that contain warnings – cigarettes being the most obvious. There are the less obvious warning labels – “past investment results are not an indicator of future returns.” for example.

There are also a number of products which, in my opinion, should also contain warning labels – things high in sugar, for example. But there is a broader point that I’d like us to think about.

Food products list ingredients – they have to. They also list what percentage of one’s daily intake of sugar, carbs, fat, salt – whatever – the product supplies. But there is no context. Nothing says if you consistently exceed the recommended sugar intake you are at risk for diabetes, and obviously there is an epidemic of it in this country. Is the ingredient list a warning label?

Less obvious are products the don’t warrant warnings on the surface but probably ought to have one. “This product is badly made and will fall apart after 5 uses.” “This fabric will shrink 3 sizes after the first wash.” Or how about “this garment was made using slave labor in unsafe working conditions” for an eye opener?

I guess the point I’m trying to make is that maybe we should ask ourselves if our product ought to have a warning label even if it’s the less obvious kind.  If it probably should, are we not doing the customer a disservice by foregoing its use?  I’m not talking about legal liability; I’m talking about doing what’s right.  Moreover, shouldn’t we be thinking about changing the product in such a way to make it “safer” as best we can so the label isn’t required?

Food for thought!

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Filed under food, Thinking Aloud