Tag Archives: digital media

The Money Pit

Way back in 1986, Tom Hanks made a film called The Money Pit.

Cover of "The Money Pit"

Having moved into our second suburban house a year or two before – this one an old farm-house – I didn’t know whether to laugh or cry as the movie told the story of how a little crack in a wall is the first sign of a much bigger problem to come.

I thought of that as I read the latest version of the Nielsen Cross Platform Report. You can read it for yourself here and see if what I’m about to discuss reminds you of the same thing.  Nielsen found that TV viewing hasn’t dropped much from last year at this time.  In fact:

In Q2 2012, Americans spent more than 34 hours per week in front of a TV set. We watched traditional TV, DVDs and played games. Most of the content from these activities was delivered to us on the TV set in a traditional manner, over broadcast, cable, satellite or telco connection, and a growing amount was delivered by Internet connection. Americans also added another 5 hours in front of the computer screen using the Internet or watching video content.

No cracks there.  Except as I read through the report, a couple of things stood out.  First, Nielsen estimates tablets are in 20% of homes and rising.  Close to 40% of Americans who have them now use their tablets or smartphones while watching TV at least once a day.  They’re still watching even if their attention is now shared.  Crack?

Here is something else.  The amount of time spent watching traditional TV is substantially lower among people under the age of 35.  Those under the age of 25 watch roughly 22 hours a week while those over 50 watch twice as many hours.  The missing hours are spent watching on game consoles and mobile devices.  Given the desirability of the younger demos to marketers, this might be another crack in the house of traditional media.

Finally, the number of cord-cutters (homes with broadcast TV only and broadband internet), while still tiny (5.1 million homes) was growing while cable and broadband subs were shrinking (80 million to just under 78 million).  That kind of reminds me how we used to view cable TV‘s small audience gains in the early 1990’s while we, the big broadcast TV networks, had huge viewership.  That was a crack in the wall then, just as this might be now.

We’re still in that farm-house home, many repairs and a lot of money later.  The big media businesses aren’t going anywhere, but they might need to be thinking about the repairs to come.  The next few years will be interesting as they patch all the cracks.

How have your viewing habits changed?  What does that imply for your marketing or for your business?

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Running Full Speed In The Dark

If your business does anything in the digital space you probably have some sort of system in place to measure that digital activity.

Image representing Google Analytics as depicte...

Image via CrunchBase

Having run an online commerce site I can tell you that those analytics are second only to actual sales figures in importance.  Having run and consulted on sites where content is king (as opposed to commerce!), the data helps you to understand user preferences, content gaps, and how best to engage the reader.

That’s why something I saw the other day was so disturbing to me.  The folks at DBD Media recently conducted research on Google Analytics implementation across 50 e-commerce websites and found that 80% of retailers don’t know how to use Google Analytics:

  • Only 50% of e-commerce businesses track main conversion
  • 73% of businesses are inflating traffic in their analytics reports,through self referral issues.
  • 60% of GA accounts were not correctly synced with Google AdWords, meaning Pay Per Click data is not being passed-on and is hampering accurate ROI measurements for paid search.
  • 67% of websites haven’t integrated social media tracking
  • 30% of websites have incorrect e-commerce tracking implementation.

There are more findings but for a commerce site these are the most critical ones.  I suspect that if we were to survey content sites we’d find similar issues.  Why does this happen?  According to the folks at eConsultancy:

Our recent Online Measurement and Strategy report finds that the most commonly cited barrier for company respondents was a lack of budget and resources, with 50% of respondents listing this as an issue. Following this was a lack of strategy (31%) and siloed organisation / lack of co-ordination (26%).

For supply-side respondents the most commonly cited barrier was a lack of understanding / don’t know what to measure (47% compared to only 24% for company respondents), followed by a lack of budget and resources (42%) and a lack of strategy (37%).

The first item is particularly galling.  I suspect that has to do less with an actual lack of funds that a failure to reallocate the funding from some legacy activity into analytics support.  What could be more important, especially if your entire business is online?

When you’re doing your next budget, think about what activities add revenue and profit   Maybe those need to be your top priorities as you’re allocating funds? “We did it this way last year” isn’t a system – it’s an impediment.  You with me?

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The P.O.D.

When I go chat with prospective clients, one of the things they often ask about is my point of differentiation.  What makes me different from any of the other consultants with whom they’re speaking?  That’s a great question each of us needs to be able to answer whether we’re trying to sell consulting services, to get a new job, or to sell a product or service in our current jobs.  If you can’t answer the question, you might want to spend a few minutes and think about it.

In any event, among the things I believe make me different are the business experiences I’ve had over the years in both traditional and digital media.  There aren’t a lot of us who were senior management in the “old” world and transitioned into the “new” one.  We usually end up talking about a few other areas – intelligence  vision, style – but the one thing I like to emphasize is keeping a focus on the business and not on the tools.

I’ve written about it before as have others.  It’s still a surprise when that prospective clients asks “how do we get good at  (pick one – the web, Twitter, social media, SEO)?  The answer is always the same – you don’t, because that’s not what you’re trying to do in the first place.  Using those tools is just a means to an end.  What you’re trying to get good at is your business and to use those things to do so.  I guess that’s a real point of differentiation because many of them hadn’t really thought about it before and the other folks with whom they’re talking seem to have spent an awful lot of time on tactics and very little on goals and strategy.  Ready, Fire, Aim.

We need to stop confusing the end with the means.  “Likes” don’t equate to sales unless you’re structured to make them do so.  Does this make sense?

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