We’re all bugged. If you carry a smartphone, you may rest assured that it’s possible to identify that device as it moves through the world and interacts with various services. How difficult do you think it is, once someone has a device ID, to associate it with a phone number‘s owner?
I think none of that is a surprise to you, nor is it to me. I try to keep the list of organizations tracking me to a minimum and to a list of companies I trust. Unfortunately, that takes more effort that most people are willing to exert but it can affect you in more ways that you might know.
I uninstalled a lottery app this morning. It was doing a number of things that caused me concern. First, it alone was responsible for 65% of the data traffic from my phone when the phone was idle. The app was idle too, or so I thought. In fact, it was busy sending my phone number, my device ID, and several other very personal pieces of data (Facebook and Twitter ID’s among them) to…someplace. Who knows what happened to the data from there.
I installed this app a few months ago when the Powerball prize pool was ridiculously large. It seemed like a convenient way to input my tickets and get notified if I won anything. What I won, apparently, was the ability to be tracked as an individual and have my battery drained unnecessarily. Buh bye.
What’s the point today? I guess it’s a message for you as you’re on either side of the desk. As a marketer, we can’t violate our customers’ trust by using the permissions they give us to collect usage data and selling or sharing that data to companies with which the customer has no relationship. More than 70 percent of smartphone apps are reporting personal data to third-party tracking companies like Google Analytics, the Facebook Graph API or Crashlytics. Generally, those companies are there to improve the user experience. The problem is that in many cases, app developers that that permission as carte blanche to send the data anywhere. I’ve seen how that data can be used for profiling and targeting and believe me, it’s frightening.
As consumers, we need to pay more attention to privacy and where our data goes. It’s not just to keep your battery from running down. Given the role that our smart devices play in our daily lives, it’s quite possible that a bad actor could know way more about you than you’d care to share. I don’t just mean by monitoring your texts or any unencrypted data you send. It’s also tracking your movements. As a positive, location-based services can help us (you get an alert for a sale at a store you frequent as you pass within a quarter mile) but the possibility of an unscrupulous third party misusing that data is exceptionally high. Check your app permissions. Why would a game need to know your location or have access to your camera, for example? Turn off the permissions that don’t make sense.
I’ll be looking up the results of the money I risked on Powerball some other way since trying to make my life a little easier made it a lot more risky in other ways. It was a good reminder to let my devices work for me and not for people who want to spy on me. You with me?