You’re probably a user of one free Google service or another. Odds are that you’ve used the search engine (probably at least once already today!). Maybe you get your email via a free Gmail account or watch videos on YouTube. It’s no secret that each of those services is provided to attract eyeballs (and usage data) for the ads Google sells.
Let’s think for a moment about the other side of that equation. How do those ads get there? Glad you asked! Google also provides a number of other free services to support marketers as well as other free services such as Google Analytics that provide data (to Google and others) about what’s going on in the web world. Lately, Google has been doing some things with those services that are instructive to the rest of us for our businesses.
What they’re doing is making those services less useful to marketers who don’t spend money with them. You might remember the outcry a couple of years back when Google stopped providing search term information in the free version of Analytics. At the time they said it would affect only a small minority of the data. The truth is that today nearly all of the search terms are (not provided), which is where Google lumps them when they don’t want to show them to you.
A few days ago, Google did it again. There is something called Keyword Planner which is used to plan search advertising. Google announced that “advertisers with lower monthly spend may see a limited data view in the Keyword Planner.” How much lower? No one knows.
How does this relate to your business? As you might expect, the response from the search marketing community has been outrage. This comment (and there are pages and pages of them on Google’s Advertising Community page) is typical:
First Google took your organic keyword data away. Now they are intent on impoverishing those without enough budget for the data.
There are many times more small accounts using Google for search than there are large accounts. Is it a good idea to favor the big spenders? Yes, it is, actually. Any good business rewards its best customers with perks. Those perks, however, shouldn’t diminish the ability of a small customer (or a new customer) to become one of the bigger ones. That’s what this change has done. Do I think it will drive marketers to another search engine? Maybe, but I’m guessing your business sector doesn’t have anyone who is as dominant in it as Google is in the search realm so you probably don’t have the luxury of not caring a whole lot.
The Boss wrote, “from small things, baby, big things one day come.” The only way to foster that growth is to provide support and tools, no matter what business we’re in. I think Google has taken a step in the wrong direction. You?