Tag Archives: decision making

Opinions Etched In Sand

When was the last time you changed your mind? I don’t mean about something trivial such as what you wanted for supper but about something important. What should our business model be? For whom should I cast my vote? I also don’t mean when was the last time you made a decision. We make those all the time. It’s what happens after the decision is taken that is our topic today.

English: Footprints in the sand My footprints ...

(Photo credit: Wikipedia)

I changed my mind about something the other day. It’s not really important to our discussion what it was, just that my view of the world moved from point A to point B. As I thought about that I realized that many people stick with their initial decisions about things all the time through thick and thin.  That might not be a bad thing, especially if you made a good choice at the time.  It’s a terrible thing, however, if you do so out of habit or sloth.  Things change and they do so more rapidly these days than at any time in our history.  If you made a decision five years ago some of what you took as fact when you did so probably is less right now.  Markets change.  Information changes.  Technology gets invented.  Stuff happens! If you make any investments you probably have that mindset.  Why doesn’t it extend to your business life (I’m ignoring politics here but…)?

A road you’ve driven down for years can suddenly have construction or a bridge out.  You have to alter your route or fly off the bridge.  Pretty obvious, right (I know – I’m a master of that!)?  Yet that thinking doesn’t apply to other aspects of many people’s lives.  Changing one’s mind is seen as weak or indecisive.  Nothing could be further from the truth.  Strong people challenge their own beliefs. They look for facts, especially ones that contradict their own opinions, and avoid confirmation bias.  They keep an open mind when they go to make decisions and they test whether that decision is still valid based on changing circumstances.

My decisions aren’t etched in stone.  More like footprints etched in wet sand.  You can see what they are but when a strong wave comes along they might change.  I might be opinionated but I also accept that I might be wrong on some things.  Am I right about this?

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Filed under Reality checks, Thinking Aloud, Uncategorized

The Choice You’re Really Making

Have you ever been in a situation where you have to make a decision and have done what research you can but realize that you really don’t know enough to make a knowledgeable choice?

Jumping off the cliff at Cape Greco

(Photo credit: Paul Skeie)

For example, you might get asked by the auto mechanic if you want some work done and your knowledge of cars is limited to filling the gas tank. A doctor might give you choices about treatment options and while you might understand the plusses and minuses of each, in the back of your mind is a lingering thought that there must be some medical differences you don’t quite get.

When we’re in those situations, my thinking is that we wind up making one simple choice that’s the same in each case: do I trust the person with whom I’m dealing?  Do I trust that the mechanic isn’t lying about the need to replace a valve spring since I can’t tell a good one from a bad one?  Do I believe this dentist when he says I need to replace an old filling before it become a problem?  In those cases we’re not buying the service – we’re buying the seller.  We’re choosing to believe both that they have understood a problem you’re having and that they have the specific knowledge to solve it in the manner they’re describing.  It’s a leap of faith.

That’s a critical business point that we often forget.  When someone show up late to a meeting I trust them less.  When their materials contain typos or hyperbole, I’m less willing to leap with them.  Being successful in earning trust is a significant factor in a businesses overall success.  That trust is what permits an occasional error (think of a restaurant you frequent that’s having a bad night due to missing servers, etc.).  When your potential customers or clients or partners feel as if you have your own interest at heart and not theirs, you’re toast.

People buy the seller as much as they do the product.  The more complex the decision, the more that holds true.  What we need to do is to ask ourselves if we’re earning that trust or if we’re just pushing a product.  What’s your answer?

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Filed under Consulting

Age, Haste, and Waste

As I was searching for today’s topic, I found an article I had clipped a month ago and promptly forgot about.  I’m not sure if it’s an age-related thing but I think we’re all familiar with the expression “senior moment.”

Brain

Image via Wikipedia

Some of my friends have them (if I do, I must have forgotten) and they also seem to react a bit more slowly to questions as well.  That’s why I clipped the article, which comes from Scientific American and deals with a study on older folks and reaction times.  As it turns out, the fact that we take longer to make decisions as we age has nothing to do with impaired mental ability.  It also raises a business point.

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Filed under Growing up, Thinking Aloud