June 14, 2011 · 10:04 am
Image-That Other Paper/Flickr
The Mrs. had an interesting experience this morning. A new Whole Foods opened up nearby and after running some other errands she went in to shop on the early side. In fact, she was just about the only customer in the place.
As she walked in she sensed a different kind of energy and asked a staff member if something was going on. It turned out that something was indeed going on: a visit to the new store by the corporate CEO and other higher-ups. And that’s when the interesting experience began. Continue reading →
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Filed under food, Helpful Hints, Reality checks
Tagged as business, business thinking, Customer, feedback, Food industry, management, managing, Reality checks, Retail, Store manager, Whole Foods Market
May 2, 2011 · 11:27 am
Since I try to write a little something each weekday, you might have noticed that I burn through a lot of topics. One thing I do is to clip articles that provoke a thought (although frankly I’d like it if you guys would send me more topic suggestions – hint hint).
A story I clipped back in December had to do with the release of a study by the Pew Research Center for the People and the Press about how much of a factual grasp we all have of basic facts with respect to current events. Let’s see if your reaction is the same as mine. Continue reading →
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Filed under Helpful Hints
Tagged as advertising, Analysis and Opinion, Current events, Customer, marketing, Marketing and Advertising, Personal, Pew Research Center, politics, social media, Social Sciences, United States
February 28, 2011 · 9:55 am
Image via Wikipedia
The very first credit card I acquired was from Mobil Oil. They offered one to college seniors and I had a car. I’ve had the card ever since (and that’s 35 years for those of you counting). My father-in-law actually worked for a division of Mobil for at least that long as well, so there’s a definite reason to be loyal to that brand.
I like to think my family is the kind of customer a gasoline company would want – four cars, a fair amount of driving out here in the suburbs. So what happened over the weekend which cost them our business is kind of weird. But I’ll let you judge. Continue reading →
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Filed under Helpful Hints, What's Going On
Tagged as business, Credit card, Customer, economy, Fee, Financial Services, Late fee, marketing, Marketing and Advertising, Merchant Services, Payment, Reality checks
Consult Keith 