Tag Archives: Customer service

Picky Eaters

Full course dinner

Image via Wikipedia

I know it’s not Friday but I had a thought about eating – or maybe about NOT eating – I want to share.  Actually, as I think about it, maybe this is more about rasing your kids than it is food.  I’ll let you decide.  I do know it’s about business too!

We were pretty lucky as parents when it came to our daughters being picky eaters.  Both of them ate pretty much everything until they got older (like 8) and it wasn’t really an issue to get them to eat at all.  Watching other parents struggle to get their kids to eat anything reminded us about our luck in this area and even today while the girls have made some choices about likes, dislikes, and food in general (one is a vegan, one is an omnivore except for eggs), they have good palates and will try new things.

So how is this related to business? Continue reading

Leave a comment

Filed under food, Thinking Aloud

Catching The Truck

Grumman LLV photographed in USA.

Image via Wikipedia

Almost a year ago, I wrote about the cats in our neighborhood and how they chase squirrels with no thought as to what they’re going to do once they catch it.  I had a similar thought this morning as I got yet another company-centric plea to “like us” or “follow us.”  Since part of what I do is to help companies understand, manage, and use social media to further their goals, I’m all for building up the engaged consumer base.  However, that leads to the inevitable question about what happens when the dog catches the mail truck:  once you’ve attracted fans and followers, what happens? Continue reading

Leave a comment

Filed under Consulting, digital media

Great Expectations

Customer Service center at 23d Street downtown...

Image via Wikipedia

Today’s thought comes from a friend. She recently had a close encounter of the corporate kind with her local cable company although which company is actually immaterial for our purposes (TWC). In fact, this could be the phone company or an e-commerce site or a doctor’s office.  The reason I say this, as you’ll see, is that any number of businesses are guilty of committing the same sins as this one.  But I’ll let her tell you about it. Continue reading

Leave a comment

Filed under Helpful Hints, Reality checks