Tag Archives: business thinking

Jerry Is 70

Happy Birthday Jerry Garcia, wherever you are!

Jerry Garcia in 1969

(Photo credit: Wikipedia)

If you’ve spent any time here on the screed you’re probably aware that I’m a Deadhead. I’ve written about them a lot and I often find business thoughts inspired by their music and their business practices. Besides liking their music, I have a real appreciation of their acumen as business people. Marketing Secrets Of The Grateful Dead is a must-read for anyone who is trying to understand the marketing paradigm these days and Jerry, despite his reluctance to say so, was the leader of the band. In fact, in their own words:

I’m gonna sing you a hundred verses in ragtime
I know this song it ain’t never gonna end
I’m gonna march you up and down the local county line
Take you to the leader of the band

Jerry had his struggles with drugs and food, so much so that they killed him at age 53.  While the band continues on in various forms, it’s not the same without him and the remaining band members would be the first to tell you that.

Since this is a business blog, let me interject a business thought.  I’m sure when the Dead started making music in 1965 they didn’t think that we’d be listening to recordings of their live shows almost half a century later.  Nevertheless, recordings of shows from the late 60’s all the way through 1995 when Jerry passed are a staple on their own Sirius XM channel and the band continues to release CD’s of them.  The fact that they took the time to assure high quality recordings would be placed in an archive long before they were a huge act shows that they appreciated what they were creating.  How many other bands have/need an archivist or have their own collection at a university?  You might know they also allowed fans to tape their shows, going so far as to set up a special “tapers” area to encourage it.  In tech terms, they created huge redundancy of their product in case their own system of soundboard recording ever failed.

The business point is this.  While many businesses find themselves pivoting – altering their business plan to suit changing tastes or market conditions – you can’t assume that what you’re doing today will be gone tomorrow.  The Dead changed their sound and styles over the years – Shakedown Street‘s disco beat is very different from Dark Star’s spacey vibe – but their core appreciation for their product and their fans never changed.  The Dead on a bad night are really awful and those recordings are out there, often issued by the band.  They’re far outweighed by the good nights and the great nights trump them all.  That transparency and looking at their work through their fans’ eyes is long-term thinking regardless of today’s product.

Jerry was far from a saint.  He died in drug rehab with a couple of failed marriages and shaky finances.  He’s also the most recorded guitarist in history, with 2,200 Dead shows, 1,000 side project shows, and other studio work totaling some 15,000 hours of playing preserved for our enjoyment.  So Happy Birthday, Jerry, and thanks for the gifts.

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What Not To Wear

I’ve never been known as a fashion plate. In fact, I’ll admit I’ve been challenged in the clothes area over my professional career. However, I am going to write about clothing today because I got on a rant about something with a buddy yesterday and I thought it was good food for thought here on the screed.

One of my pet peeves is the idiots who attend sporting events as if they were playing. You know the ones – you see them at most golf tournaments wearing golf shoes as they walk the course or walking around a tennis tournament in full whites and sneakers. I’m told there are folks showing up at the Olympic dressage events wearing riding boots.  What are these folks thinking?  Someone twists an ankle and you’re in as a competitor?  I’ve been to hundreds of sporting events and yet I don’t think I’ve ever seen this sort of behavior at a football game (sitting in the stands in full pads would probably get you thrown out) or a hockey game (hard to walk the steps in skates).

Putting aside that it’s kind of douchy (that’s really about the most appropriate term ), I suppose that what they’re doing is trying to make a statement that “hey, I’m a golfer/tennis player/rider too and I belong here.”  The reality is that it states exactly the opposite.

An office environment is different.  Most places have some sort of dress code, written or unwritten, and one is best served by adhering to it.  You want to dress like the players, so to speak.  Over the years I’ve gone from wearing three-piece suits every day to wearing a sport coat and tie to losing the tie and jacket.  Here at Ritter Media World Headquarters, we have an even more relaxed dress code but when I visit clients or attend business meetings I try to respect what I believe their dress code will be.  You can’t err by assuming it’s more formal than it turns out to be, and I’m always suprised when I meet third parties with those clients who show up very under-dressed.

Thanks for reading – I feel better now!

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Off The Menu

It’s a classic scene from “When Harry Met Sally.” Harry orders “a number 3.” Sally asks for  something that’s not exactly off the menu but not exactly a number that’s on it:

GLENDALE, CA - JUNE 21:  A Domino's Pizza rest...

(Image credit: Getty Images via @daylife)

I’d like the Chef’s Salad, please, with oil and vinegar on the side, and the apple pie a la mode … but I’d like the pie heated, and I don’t want the ice cream on top, I want it on the side, and I’d like strawberry instead of vanilla if you have it. If not, then no ice cream, just whipped cream, but only if it’s real. If it’s out of a can, then nothing.

I’m not sure why that popped into my head as our Foodie Friday Fun this week even if it does seem to be one of the most true scenes I know (and to preserve familial bliss I’m going to leave that there).  However, it does raise a good business point:  customers that order dishes that aren’t on the menu.  Most restaurants will accommodate a reasonable request if they have the ingredients and it’s not the dinner rush.  Substituting chicken for veal or leaving the anchovies off a salad isn’t a big deal.  Even national chains have secret menu items that aren’t on the posted menu but regular customers order all the time.  My favorite comes from my favorite burger chain, Fat Burger.  It’s called The Hypocrite and is a veggie burger topped with bacon.

I bring this up because if any of us want to foster success we need to let people order things that aren’t on the menu and to honor their requests as best we can.  It seems obvious but pay attention to how many “one size fits all” products and services you encounter out there.  Too many in a time when there are very few mass markets any more.

I can hear some of you grumbling that Apple doesn’t behave that way but I think if you reflect on some of their product history (the iPhone antenna issue, for example), they do adjust to meet customers’ needs.  An organization’s ability to let customers put their own spin on things from time to time is a secret ingredient every pantry should stock.

What have you ordered that wasn’t on the menu?  How did the organization meet your needs?

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