Tag Archives: business thinking

Salt Of The Earth

It’s TunesDay and time to pause from our work day to celebrate a bit of music.  Since it’s a business blog, work will be our subject today and the Rolling Stones will be our instructors.  There was a lovely moment during the concert following the 9/11 disaster during which Mick and Keith came out to play a song from Beggar’s Banquet.  It spoke loudly to the audience of police and firefighters as well as to any of us who have ever gone to work:

The “salt of the earth” line comes from the Bible, of course, but it’s the “salt” imagery which prompted the thought today.  Salt has always been incredibly valuable throughout human history.  Once people could begin to preserve food, they could begin to explore and travel long distances without worrying about having enough to eat or to go hunting or foraging.  Certain cultures used it as currency and although Roman soldiers were not paid in salt (they were given money with which to buy salt), it’s the genesis of the expression “worth his salt.”  People fought wars over it and many cities were built on mining, producing, and trading salt.  Impressive for something so common and inexpensive now.  Which leads to my thought.

In a time when technology has made productivity incredibly high, I think many of us tend to devalue work and workers.  Specifically, some managers believe that the people who provide that hard work are interchangeable pieces, common and inexpensive like salt.  However, it’s those hard-working people that keep businesses going.  To carry the salt analogy a bit further, when a dish lacks salt, the flavor isn’t fully developed and the dish lacks brightness.  When we devalue the labor force, our businesses turn out the same way.

Mick and Keith put it very well:

Raise your glass to the hard-working people
Let’s drink to the uncounted heads
Let’s think of the wavering millions
Who need leading but get gamblers instead

Given the economic crisis and part of the reason it happened, that’s quite well put, especially 40 years before the crisis occurred!  Regardless if you’re the chef or the cook, the boss or the intern, I’m raising a glass to the hard work you do today.  Who’s with me?

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Filed under Music, Reality checks, Thinking Aloud

Rain Delays

I’m a fan of motor sports and yesterday was one of the biggest events in racing: The Daytona 500.

English: Cars coming the the line to start the...

(Photo credit: Wikipedia)

Say what you like about NASCAR beginning their season with their Super Bowl, but the race generally lives up to its “Great American Race” nickname. Yesterday the rain came to Daytona and stopped the race a bit after it had started. In 21012, the race got delayed until Monday, so rain in Florida is not that unusual a circumstance (despite what the Florida Tourism folks would have you believe). Which of course got me thinking about rain delays.

When rain hits a live sporting event, many people are affected.  The broadcasters who have to fill the time with interesting programming so they don’t lose their audience.  The athletes who have to maintain their mental focus and stay physically loose until they can get back into competition.  The facility which has to handle an influx of fans who have nothing to do but eat and drink while they wait and expect the concession stands to be able to handle the increased traffic without a hitch.  I was always amazed during my years in sports broadcasting how well the producers and crew had prepared for the rain.  Not just the programming they had ready but also how the crew had the proper rain equipment to function without a hitch.  Which is the business point.

Every business faces rain delays.  Clients who ask you to come to a meeting to do a deal but whose lawyers suddenly have a bunch of new issues.  Vendors who didn’t get a shipment of product in from overseas and who, therefore, can’t replenish your inventory.  Then there are the literal rain delays that cause construction to be behind schedule.  The analyst who is very good but who takes FOREVER to get you critical numbers (better known as a human rain delay).

We can’t control the weather.  We can only control our preparation and how we deal with it.  Champions are the ones who keep their focus and proceed as if the rain had never happened.   Are you ready for that?

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Filed under Helpful Hints, Thinking Aloud

All That You Have…

TunesDay, and today I’m actually inspired by a novel I’m reading called The Circle. I know – a book?  We do music today and we’re going to. The book, however, is what got me started down today’s path so let’s give credit where it’s due, shall we?  It’s the story of a young, idealistic woman who goes to work for a large social network company – sort of an amalgamation of several in my mind. As the blurb says:

What begins as the captivating story of one woman’s ambition and idealism soon becomes a heart-racing novel of suspense, raising questions about memory, history, privacy, democracy, and the limits of human knowledge.

I won’t ruin the story for you but the quote that kept popping into my head was the one from Matthew: For what is a man profited, if he shall gain the whole world, and lose his own soul? That’s what led to our song today – from Tracy Chapman:

In particular, there is a point here about which every business person should think:

I thought, thought I could find a way
Beat the system;
Make a deal and have no debts to pay
Take it all, I’d take it all, I’d run away
For me myself first class and first rate
But all that you have is your soul

As you probably know if you spend any time here on the screed, I’ve never understood marketers that promote false claims nor service businesses that don’t provide service.  The notion of “beating the system” by cutting corners, stealing ideas, or burying hidden fees in the fine print is a very foreign one to me.  I’m pretty sure for every insurance claim that someone goes out of their way to deny in order to maximize profit a human somewhere hurts just as much as an employee gets rewarded for improving the bottom line.  Businesses don’t make decisions: people do.

If we want to, as she says, “wake in the world with a clear conscience and clean hands” we need to earn a fair profit through great products and wonderful service.  We need to deal with customers, partners, and employees as if they’re friends and family, not rubes or marks. Sounds simple enough, right?

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Filed under Music, Reality checks