Tag Archives: Business and Economy

It’s Not A Business

Every once is a while someone tells me that they have a great idea for a business. Usually it involves a solution to some problem they’ve been experiencing or maybe it’s a better way to do something. Most of the time what they’ve come up with is, in fact, a pretty good idea. That doesn’t make it a business.

BusinessModel

 (Photo credit: Wikipedia)

Part of what I do with my clients is work on their business models. In some cases we’ve turned their existing model on its head because the way they’ve addressed the problem makes no sense as a business even if the solution is viable. In other cases we’ve had to change the solution itself to make it appealing to investors or, more importantly, to consumers. The important thing is to solve the problem but to do so in a way that assures a return on the time and resources needed to do so.  A business!

What questions do we ask? First, we identify the core problem we’re solving and figure out if there are, in fact, enough people experiencing the same pain that the business isn’t a one-hit wonder. We figure out how much it will cost to produce the solution and then how much the market will pay for the solution. This gets tricky because inevitably the founders think their product is worth a lot more than the marketplace does.

We figure out if the business is seasonal. We look into the universality of its appeal across geography.  We discuss other dependencies – is it tied to weather or some other factor that is completely out of our control.  Did you ever notice how many people who plow your driveway also are in the landscaping business?  That’s eliminating the seasonality to an extent.

When I was figuring out what to do with my life after leaving the corporate world I had a series of honest discussions with myself about a few ideas I had.  I came to the conclusion that most were not “A+” business ideas even though every one of them addressed a need and were a good idea.  Not every good idea is a business, and not every business is based on a great idea.  We don’t need to invent the mousetrap; we just need to make it better and more profitable.  That takes time, common sense, and maybe even some help (hint hint).  You in?

 

Leave a comment

Filed under Consulting

Expecting Epic, Experiencing Normal

Those of you outside of the northeastern US may have heard that we had a little snow storm here the other day. I got a call from one of my Canadian pals who was inquiring about the devastation foisted upon my home and family. After all, there was virtually no pre-storm shrieking before Buffalo received 8 feet of snow and since CNN had gone wall to wall with blizzard coverage, what was about to hit NYC, Boston, and elsewhere MUST be truly epic.

National Weather Service Caption "Two fee...

(Photo credit: Wikipedia)

Not so much.

When I told him that Rancho Deluxe had received barely a foot and the winds were quite a bit less than the hurricane forces many had predicted, he laughed and said “Yeah, up here we call that winter.” I laughed but a business thought popped into my head at the same time.

The nonstop weather warnings, the closure of mass transit and highways, the empty shelves at every supermarket in town all served to set expectations. When the all-time blizzard turned into a large but not record snow event, those expectations were not met. That was fine with me – better safe than sorry. A number of people, however, were actually angry and a meteorologist with the National Weather Service even took to Twitter to apologize for raising expectations and getting it wrong.

The business point is pretty obvious. Overselling and under delivering always means problems. All of us in business need to be careful about how we set expectations and err on the side of caution.  We all go to the airport these days expecting 45 minutes in the security line, a flight on which we’re packed in like cattle, and delays, delays, delays.  Our expectations are so low that when things are actually OK we think it was a great flight.  When our fast-food sandwich looks nothing like the poster hanging on the wall, we shrug our shoulders and eat – who expected anything more?

Your business shouldn’t cause customers to think that their experience with your brand will suck but neither should they believe that what they are about to receive will be the blizzard of 2015.  You need to set realistic expectations and over deliver on them.  If they walk away thinking they got a good value, even if they paid top dollar, everyone wins.  If not, you’ll spend a lot of time digging yourself out, much as we were doing yesterday.  Make sense?

Leave a comment

Filed under Consulting, Thinking Aloud

Wine And Winning

Foodie Friday! I don’t know about you but I enjoy a glass of wine with my meals when I dine out. Unfortunately, there is no faster way to run up a restaurant bill than to order wine. I’m pretty familiar with many of the better low-cost wines from around the world and I tend to seek them out when I’m dining out. Usually they cost anywhere from 2 to 3 times what I know I would pay at retail.

This image shows a red wine glass.

(Photo credit: Wikipedia)

This sets up a classic problem. Restaurants make a good amount of profit on selling wine and liquor and I certainly don’t begrudge them that. I would rather, however, pay them a lot for a really great dish that I know I can’t possibly make at home or for spectacular service. Paying $35 for a $12 bottle offends me, frankly.  The restaurant’s priorities are out of sync with mine and that’s never good in any business.  As a result I (and a number of my wine-loving friends) have made it a habit to seek out BYOB restaurants.  We bring our own wine and spend our money on food.  That’s a missed profit opportunity for the establishment, especially since we avoid “corkage” charges religiously.

Lately, quite a few nearby restaurants have done a very smart thing.  On what are their slow nights they offer half-price bottles.  Has this enticed us out on a Wednesday night?  Yes it has.  Which points to how we all need to solve business problems no matter what our business.

In this case the restaurant is selling the wine at a small markup, nothing like the 100%+ they usually charge.  More importantly, they have more covers on slow nights, and their overhead doesn’t change if they restaurant is full or empty.  As a customer I think of it as a big win, and going out Monday or Wednesday is fine with me, especially since it is generally slower, the service is better, and the kitchen usually more attentive.  I might even buy a much better bottle than usual which helps the turn over the wine stock or order an additional dish.  In other words, it’s a big win for everyone.

Isn’t that how every business dilemma need to be resolved?

Leave a comment

Filed under Consulting, food