Tag Archives: advice

The Walking Dead

I realize I may be the last one to the Walking Dead dance. Don’t rub it in. I just started watching the show a little while ago and have meant to write about it but with the season finale last night I thought I’d better do so while it’s still relevant. I realize as well that it’s April Fool’s Day so writing about a show built around a zombie apocalypse seemed appropriate.

Seeing as the screed usually covers business, I know you’re wondering how this could, in fact, be an appropriate topic. If you need to ask you must never have worked in a company of more than 10 people.  If you have worked in that larger environment you’ve probably encountered zombies on many occasions   Maybe you’ve never  recognized them as such?

On the Walking Dead, the zombies are portrayed as slow-moving “walkers” with an insatiable appetite for human flesh.  Of course, they themselves were once human and productive members of society.  Now, they roam the planet spreading disease and death and living as parasites on the dwindling numbers of humans around them.   Not to sound deranged, but I’ve seen this exact thing in a business environment.   There are the “undead” staff members who roam the halls, attracted by loud noises and movement (on the show, a sure-fire way to attract walkers is to fire a weapon).  These zombie workers might once have been alive and productive but now their work life is gone.  Maybe it was a stifling boss that strangled them to death or maybe it was terminal burnout from pushing themselves too hard.

Just as the zombie apocalypse is destroying the planet on the show, so too are the zombie workers killing many businesses.   Once the zombies show up they infect others.  In fact, they’re aggressive about doing so.  They spread rumors, they bad-mouth bosses and coworkers.  They denigrate everyone else’s work.  They don’t seem to have any feelings and they rarely contribute.

Obviously I’m not advocating removing the zombies as they do on the show (you need to destroy their brains – even cutting off their heads doesn’t kill them).  I am, however, encouraging you to look carefully at those who appear to be human all around you  with an increased sensitivity to zombie infection.  Sometimes the infection hasn’t turned them yet and you can intervene.  Sometimes you can put up enough barriers between you and the zombies that they can’t get near you.  Most of the time, you’re better off just running away.  Remember – the title of the show refers to the humans that are left, not to the zombies!

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Believing The Seeding

I hope you spent at least some of the weekend watching the NCAA Men’s or Women’s Basketball Tournament.  The country seems to have a national obsession with brackets and as it turns out there was a lot of pretty compelling basketball behind the pools.  By the way – I find it kind of amazing that as the sports leagues and organizations – MLB, NFL, and NCAA among others – got comfortable with the fan-generated activities such as fantasy and bracket pools the viewership and engagement of the public grew.  The organizing entities spent a lot of time telling broadcasters and others to ignore those activities (heaven forbid we actually encourage engagement!) because they were gambling or worse.  Good lesson on listening and not getting in the way of people who want to love your brand!

English: National Collegiate Athletic Associat...

(Photo credit: Wikipedia)

In any event, one thing I took away from this weekend was the power of positioning and how it can affect performance.  What I mean by that is the “upsets” we saw as low seeded teams – presumably weaker squads – beat high seeds – top teams from big conferences.  Then again, Gonzaga was a number 1 seed but came from a weaker conference and barely won their first game before getting “upset” by a #9 seed.  A few of the other #1 seeds barely got by.  Which is the business lesson.

So often we believe the seedings.  We’re told our company isn’t good enough or we don’t have enough experience.  The people who hire people or firms on that basis are believing the seedings that they divine from resumes or capabilities presentations.  Too bad.  Given the way business works these days there have been a lot more upsets than there have been results in line with the seedings.  There is a lot more parity.

More importantly, not one of the teams that upset a top seed felt as if they had lost before the game started.  Just the opposite.  Every one of them knew there were in the tournament because they had won a lot more than they had lost.  They believed in themselves and played as a team and not as the function of some mystical RPI equation.  In their minds the seeding was going to be done by the final score.

Don’t believe the seeding.  Sure, you or your firm might be the underdog, but you’re in the  game for a reason.  You with me?

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Filed under Reality checks, What's Going On

Taking Sides

I’m in the middle of a few negotiations. Actually, I’m more of a mediator than a negotiator and I’ll explain that in a second.  What we’re negotiating isn’t important to the screed today but the manner in which the negotiations are taking place is. Frankly, I’ve rarely been as frustrated as I am at the moment and I’d like to explain why because it illustrates some things people sometimes do that are self-defeating.

The Inner Cloister

(Photo credit: kern.justin)

One thing I’ve always believed about business dealings is that there needs to be a certain amount of trust.  You have to believe that the other party is acting in good faith.  In my mind it’s like our system of justice:  innocent until proven guilty. In this case I’m working with two parties who completely mistrust one another.  In part that’s because they’re in a field that’s filled with people who misrepresent themselves.  In part it’s because neither of them is willing to reveal more than a little information at a time which fosters mistrust and doubt.  It’s a prescription for disaster.

Another thing that’s become obvious is that rather than the two parties positioning themselves on the same side of the table trying to solve mutual problems they’ve taken seats on opposite sides.  They’re missing out on the mutual creativity and solutions that can come when the parties work together.  Instead, they make demands of one another which arise from their own needs without any recognition of the other side’s reality.  It makes for a protracted discussion rather than a quick resolution.

I think it boils down to the people involved.  It’s way too easy to write it off to the industry or to the money.   Negotiating requires maturity and empathy – these folks seem to have neither.  As is the case in most business situations you can’t fix the business until you fix the people involved.  That’s a far more difficult process than any business deal.  As the intermediary, my role has been to keep the information flowing, the dialog alive and the emotion each party has been expressing to me from arriving on the other party’s doorstep to make things more complicated.  I’m successful at it some of the time but once in a while some of the above factors leak through my firewall.  It makes for interesting days.

There is only one side in a negotiation – the one on which things get done.  Of course there are divergent needs and priorities but unless and until everyone commits to a solution that is mutually-beneficial and encompasses the entirety of those things, not much gets done.  Do you agree?

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Filed under Helpful Hints, Thinking Aloud