A Peek Forward

I’ve written before about how the hardest job in digital media and technology is seeing over the horizon.

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The folks at comScore try to be helpful in that regard and issue an ongoing study about trends and predictions.  As they put it, they “examine… the latest trends in social media, search, online video, digital advertising, mobile and e-commerce are currently shaping the U.S. digital marketplace and what they mean for the coming year, as comScore helps bring the digital future into focus.”  Exactly.

The latest version of the study – The 2013 U.S. Digital Future In Focus Report – came out last week and there were a few nuggets I thought you might find interesting. You can read the entire deck here.

The first has to do with something that content producers have dealt with for years – the perceived mindset that consumers won’t pay for content:

Digital Content & Subscriptions, a category predominantly composed of digital content downloads such as music, movies, TV shows and e-books, ranked as the top-gaining retail e-commerce product category for 2012, its second consecutive year to claim that distinction. The increasing proliferation of devices like smartphones, tablets and digital music players has accelerated consumer demand for digital content downloads, contributing to the 26-percent gain in the category.

So much for that myth.  As it turns out, people will pay for high-quality content delivered seamlessly to all devices.  The next tidbit is related to, or perhaps even drives, the previous finding:

Smartphones continued to drive the mobile landscape in 2012, finally reaching 50-percent market penetration in 2012. Smartphone media usage is dominated by apps, which account for 4 out of every 5 minutes spent on smartphones with mobile web usage accounting for the remainder. Despite Facebook’s leadership in the app market, Google apps dominated the rest of the list of top apps visited in the U.S., with Google Maps, Google Play, Google Search, Gmail and YouTube ranking as the most heavily visited apps next to Facebook.

Consumers are using these devices to access content but I think there’s an opening for some smart company.  Notice that 80% of the usage is not on the mobile web.  I’ve yet to run into a great mobile web experience (although there is a lot of B+ stuff) and so developers are having to support the two big platforms, often with very different degrees of success between the two.  It’s interesting to me that the top mobile apps are all, with the exception of Maps, continuations of a desktop experience.  Instragram (not a top app) is about the only exception to that.

Finally, just as the web became a valuable extension of media’s primary channels, so too mobile is becoming that for the web:

The average Top 25 digital media property extended its reach via mobile channels by 29 percent. Even those with a relatively modest incremental reach in the teens are recognizing that mobile channels represent more than a mere rounding error. The future revenue streams of these media companies depend on effectively delivering content and commerce to their consumers through these channels, and demonstrating why they are an important part of the marketing mix. Failure to meet consumer expectations and aggressively prove the value of these additional channels in 2013 could spell a very rocky economic transition by the time 2014 comes around.

There’s your peek over the horizon.  Now, what are we going to do with it?

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The Saying Vs. Doing Conundrum

Foodie Friday! Today I want to build on something discovered by the folks at The Hartman Group.

English: A common variety of gorp (trail mix) ...

(Photo credit: Wikipedia)

They have a site called HartmanSalt (which is not a site about ways to increase your blood pressure). They conduct regular surveys about food and food consumption.  I was checking out something on snacking which triggered a business thought.

As the results show, Americans love to snack.  We consume 2.3 snacks per day on average.  This tends to happen later in the day and generally at home.  What triggered the business thought were the next two data points.  57% of the respondents in the survey said it is important or very important  for the food and/or beverages to be healthy.  However the two most often mentioned snack foods are chips and soda. What we say doesn’t always align with what we do and that’s an important thing to remember in business.

That dichotomy is one of the things we find in focus groups – the things in which people express interest are not necessarily the things they’ll buy. Having done a few of them as a part of designing and building web sites, how users tell you they’ll use something and what they actually do as you observe them can be very different.   It’s a point we see in management all the time.  How managers say they behave and how they actually do are often out of sync.  No manager, for example, will tell you that they mistreat employees and they say that they always are there for their staffs.  Ask the folks on the other end if that’s true.

I’ve had friends who couldn’t understand why they were fat.  They said they ate carefully and watched their portions.  When they started keeping a food log (and there are some great apps for that!) they found out that what they said vs. what they did was showing up in their larger pant size.  It’s something all of us in business need to think about – are we listening to what people say or are we verifying it against what they really do?  How are we handling the conundrum the difference between the two?  That solution is often the key to success.

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Flying Into The Merger Wind

I see that American Airlines and USAir announced their long-rumored merger this morning. I’ve flown over a million miles on American so I know it quite well. Over the years I’ve flown USAir from time to time but it I’m certainly not as familiar with it. Why do I bring this up?

departing LAX

(Photo credit: Wikipedia)

I’ve been through several corporate mergers. I was with ABC when CapCities bought it and then again when Disney bought CapCities. I was at CBS when Viacom bought it. From those experiences I learned a couple of things that I think have broader implications even if your company isn’t getting bought.

Mergers fail.  A lot.  In fact, studies indicate that somewhere between 50% and 85% of mergers come up short.  I suppose that part of it has to do with the reason for the merger in the first place.  If a company is buying another to eliminate a competitor  the mission is accomplished no matter what happens to the acquired company.  Part of it may be the enthusiasm for the merger blinding those involved to the potential pitfalls or wacky financing.  But I think it’s primarily for another reason.

Simply put, culture.  Think for a second about new immigrants to this country.  They may not speak the language.  They are unaware of our customs.  They might not even know our laws.  All of those things create resentment – look at the news and you can find many examples of it.  It’s not that they’re bad people – their culture is different.

It’s no different when corporate cultures meet.  There are almost always differences in management styles.  How employees feel about the companies vary as much as do their benefits.  Lost in the shuffle is the fact that one company is not buying another – you’re acquiring people!  Those people may have been trained to have a different focus and how they measure success might not align exactly with your expectations.  As with the immigrant example, helping them to learn the culture and to speak the language is an imperative.

I’ll be watching this merger with interest.   I’m wondering if and how the cultural changes will manifest themselves to the flying public.  If the managers are smart , the next year will be spent making sure everyone is on the same page and understands the cross-cultural changes.  If they aren’t, like the vast majority of mergers, this one will fail.

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