Turn The Chair

I was having a coffee with an old friend the other day.  We plopped ourselves down in a couple of overstuffed chairs at one of the local Starbucks to chat and it became apparent in a couple of seconds that the sun was streaming right into her eyes.

Free chair, new fence

(Photo credit: Kentucky Photo File)

I mentioned that fact and asked if she wanted us to relocate.  She sat forward and said “no, if I sit like this it’s not an issue.”  It wasn’t, but since I had no desire to watch her contort herself nor to see her back go out from sitting in an awkward position, I suggested she do something to remedy the situation: turn the chair.

That, in three words, is pretty much what I do.  I help clients to come up with solutions that might not be obvious to them in the moment but which are readily apparent to someone who isn’t caught up in the problem.  Questioning the underlying assumption and changing the paradigm is what many businesspeople fail to do on their own (and what just as many of us do in the “real” world outside of business as well!).  It gets back to the “what if” conversation we explored here a little while ago.

My friend could have sat sideways and waited for the sun to move so it was out of her eyes.  That would have distracted her from our chat at best and left her with a sore back or half blind at worst.  In a sense, it would have been the equivalent of blaming a business failure on a bad marketplace.  When the market turns – when the sun moves – things will be fine.  I don’t think any business really has the luxury of that sort of thinking and turning the business’ figurative chair is how the enterprise can carry on despite unfavorable circumstances.

I’ve been told that consultants are a luxury in good times and unaffordable in bad times.  As you might expect, I disagree.  We’re the folks keeping the sun out of your eyes and the sun is always shining in business.  While we might know a lot about your business (in fact, we need to!), we’re not caught up in the day-to-day, in the politics, or the latest office drama.  We have a different perspective.  Not better – different, and sometimes, that’s all that’s needed to move forward.

That’s my take – what’s yours?

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Lou

How can I write about anything this TunesDay but Lou Reed?  He passed away the other day from liver disease and it’s a huge loss to any fan of rock music.  Lou was a founding member of The Velvet Underground, a band most of you have neither heard nor heard of.  As with several other members of the Rock & Roll Hall Of Fame (they’ve been in since 1996), their influence goes way beyond their commercial success, and Lou’s went even beyond that.  He also points out a few things that are relevant to business too.

First, a little Lou to get us energized:

Lou’s efforts with The Velvet Underground were a bomb.  Not the bomb – a bomb, as in commercial failure.  While the world is littered with businesses (and don’t kid yourself – no matter how artistic the band, it’s a business too) that fail, we sometimes don’t recognize that contained within that failure is a ton of success.  Obviously, since they’re a Hall Of Fame act, the artistic side of the venture was working.

This isn’t an unusual phenomenon, by the way.  Two examples that pop into my head are Galileo and Thoreau.  Galileo, the father of science, was locked up as a heretic and looked upon as a failure in his time.  Thoreau’s works were mostly ignored for 100 years and his influence on many folks in the latter part of the last century is undeniable (check out Civil Disobedience and Walden if you don’t believe that).  Smart businesspeople look in the ashes of “failures” for embers of success.

Back to Lou.  I chose the song Rock And Roll because it too makes a business point.  First, the music.  It’s a very familiar chord sequence.  Slow it down and you have Sweet Home Alabama.  Add a droning lead guitar and you have Sweet Child Of Mine. We don’t always need new, innovative or unusual chord sequences to make magic either in music or in business.  Second, the lyrics:

Then one fine morning, she turns on a New York station
she doesn’t believe what she hears at all
Ooohhh, she started dancin’ to that fine fine music
you know her life was saved by rock ‘n’ roll
yeah, rock ‘n’ roll

Anyone who has had that experience – feeling as if they had their life saved by music – knows how powerful an emotion Lou is tapping here.  That’s a business point as well.  Lou describes a typical young adult who can’t relate to her parents or situation in life and yet finds hope and salvation in music.  Using subjects to which the target audience can relate and expressing yourself in honest, simple language are good thoughts to keep in mind as well.

Finally, Lou didn’t have classic rock looks nor a great voice yet he was able to succeed.  Many of us tend to dwell on the obvious shortcomings our businesses may have instead of focusing on how to use the assets we do have to grow.  In Lou’s case, those assets were a fantastic vision, fearlessness, and  his intellect. While we’re all a little worse off for his departure, we have his music and the things he showed us through it.  For that, I’m appreciative and glad.  You?

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The Scenic Route

I’ve been doing a bit of driving in places with which I’m unfamiliar lately.

Map of Gray's Inn Road

(Photo credit: Wikipedia)

Way back in the dark ages of the 1980’s, doing that sort of thing required one of two actions. Either one bought a map from someplace such as a gas station or the AAA or one called ahead for directions. I vividly recall a moment of panic on a business trip years ago when I thought I left a folder full of routing instructions to get me through a day’s worth of appointments in a hotel room.  The thought of finding a pay phone (remember them?) and having to write down turn by turn directions when I was already on a tight schedule gave me agita before the day was very old.

Today, of course, getting from point A to point B is as simple as pushing a button and announcing the destination. Every “smart” mobile device (which means about 60% of the mobile phones out there) has some sort of mapping/driving directions program.  The device speaks, we listen, and somehow we arrive despite having no clue as to where we are or how we got there.  Occasionally the devices are even smarter than we are.  While we might know a shorter route than the one we’re being told to take we don’t know about traffic, construction, or other delays en route.

There is no doubt that Waze, Google Maps, and other software are great for when we’re driving.  I am fond, however, of “getting lost” a little bit when it come to taking about business.  Have you ever just got in the car and driven around?  Maybe you see a sign for a town you’d heard of but never seen.  Along the way there might be a diner or fruit stand.   It might not be the most direct route and if you get lost for real you can announce to the GPS system you want to go home, safe in the knowledge that you’ll get there.  But discovery often comes when we get off the fastest route and maybe try the scenic route.

The pace of business is demanding but turning off our business GPS and “wandering” can often pay off handsomely if we can be disciplined enough to get off the beaten path.  Oxymoron?  No – imagining new things and being creative is hard and takes discipline.  Losing our directions without getting lost is tricky.  Can you do it?

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