Category Archives: What’s Going On

The Business And The Binge

The folks at Harris Interactive released some new information about TV consumption and it doesn’t bode well for the traditional business models – not even for the dual revenue model that empowered cable and which traditional broadcast is mimicking these days.  While I think any of us who pay attention to viewing research both via the boob tube and via other platforms are aware that things have changed, these numbers show that they’ve done so to a far greater extent than one might think.  Let’s see if you agree.

Harris Interactive

Harris Interactive (Photo credit: Wikipedia)

You can read the data from Harris here but in brief what it shows is that younger people stream more stuff and set their own viewing times.  They also tend to “binge” view – they’ll watch all the episodes from a season of a show straight through over several hours.  If you’re over 55, there’s a 2 out of 3 chance you’re being your own program scheduler.  If you’re under 40, that becomes a 9 out of 10 chance.  Most of the way that on-demand viewing is done is NOT via a system controlled by the cable operators among younger demos.  While the older audience tends to use the services the operators make available via their set-top box or DVR, younger people have wandered well off the ranch.

As Harris points out:

Self-scheduled and binge television viewing trends suggest implications for the television industry at large, potentially impacting both advertisers and content producers.  For advertisers, the clearest impact is that some of these viewers will be taking in contact on platforms beyond their reach, such as Netflix and Amazon’s VOD services.

Content producers, meanwhile, have both positive and negative implications to explore. On the upside, the ability to quickly catch up on past seasons of existing shows, particularly ones with complex storylines, could give more viewers the opportunity to jump into new episodes without confusion. On the downside, viewers watching when they choose, not when it airs, can play havoc with ratings.

Taking that to next the step, when the traditional currency of TV – ratings – suffers through a huge deflation, the basic underpinning of the business will follow.  Yikes!

I don’t know that the above research is huge news – look at how your own media habits have changed.  What is surprising is the extent to which these changes are now a way of life.  Let’s see how the business follows the audience – nothing like “interesting” times!

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A Riff On Transformation From AI

I’m pretty sure that each of you has a guilty pleasure or two. One of mine is American Idol which, despite its diminished viewership and declining influence, is still the only singing competition that regularly puts out talent making hit recordings. Kelly Clarkson and Carrie Underwood are the two biggest musical names that also won but Jennifer Hudson, Chris Daughtry, and a slew of other musical names have come out of the show.

American Idol logo 2008–2011

(Photo credit: Wikipedia)

One of the things I enjoy most about the program, besides watching unknown singers turning into stars, are the times when a truly memorable performance occurs. Last night we had one and it actually made me think of an important business lesson.

Most of the really great performances on Idol have come when a singer takes a song and remakes it in his or her own style. Over the years, Adam Lambert took a Tears for Fears song (Mad World), slowed it down, and stripped the arrangement to feature his voice. Brilliant, although the fact that he sang it out of the park helped too! The year David Cook won, he transformed a song almost every week to make it his own. Last night, one of the contenders, a young woman named Candice Glover, did the same with The Cure’s “Love Song.” She performed Adele’s re-imagination of the song and took it to another level.  Which is exactly the business point.

While it’s hard to say, as does Ecclesiastes, that there’s nothing new under the sun (not in technology anyway), many of the best new products and services are transformed versions of things that have come before.  In some cases it’s optimizing a service or product for a digital world (for the digital voice, if you will).  In other cases, it’s transforming something altogether to make it better – mp3 players to iPhones are the most obvious examples but there are many others.

The lesson from Idol is that whatever you do, make it yours and make it spectacularly good.  Seems like some excellent business thinking as well.  You agree?

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Things Change, Even In The Gym

Let’s start with a truism:  things change.  Sometimes those changes are about how we behave; sometimes those changes are about how others react to behavior we’ve been manifesting all along.  Either way, if we’re not cognizant about the change and fail to act accordingly, trouble generally follows.  Let me explain why this is on my mind this morning.

You might have seen the video of the Rutgers basketball coach interacting with his team at practice.  He’s yelling at the kids as well as grabbing them, shoving them to move them around the court, and even throwing basketballs at them.  Was I shocked by this?  Not in the least, since I played organized sports growing up, basketball among them.  I had a third base coach in baseball literally kick me down the baseline in the heat of a game.  I had a lacrosse coach who was bigger than many of us and would engage us in hitting drills at full speed.  The basketball coaches had a kid stand next to a wall with his hands up for a long time to teach him, well, to keep his hands up, and ran us until some kids threw up.  I’ve got stories from other sports as well, and I don’t think I ever had a coach in any sport on any team who didn’t spend a fair amount of time yelling at us.

Did I feel abused?  No.  Did any of the other guys?  No.  Did the parents who might come by the beginning or end of practice go to the school to have the coach fired? Not to my knowledge.  But things change.  That’s not a knock on where athletes and their parents are today.  It’s a recognition that as a society we don’t expect what might seem to be  physical or verbal abuse from adults we put in charge of our young people.  If you’re a coach and you don’t understand that change, you end up on the news as an example of a bad apple.

The same applies to your business.  Calling your female assistant “honey” gets you fired.  When I started in business it got you coffee.  There are many examples but you get the point.  Many of us were spanked as kids – do that now and you might go to jail.  Things change, and you need to change with them.

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Filed under Thinking Aloud, What's Going On