Category Archives: Thinking Aloud

Advertorials

If the internet has a downside, it’s that is has neither barriers to entry nor a filter.  Of course, that’s also part of what’s so good about it.  However, there is really no way to tell if what you’re reading is from a credible source that did research or if it’s just made up crap.  One way I think users can distinguish one from the other is by considering the source.  Legitimate news operations tend to have done their homework and there’s usually some sort of editorial control in place to assure that some writer’s fantasy doesn’t get put out there as fact.

That’s why I found the story in this morning’s Media Post so disturbing:

If there is a red line delineating the church and state of journalism, some big news publishers have just crossed it — introducing a spate of new “native” advertising formats that blur the line between advertising and editorial content in new ways, including brand-produced videos served directly in the news organizations’ video news players.

This is not a new phenomenon.  “Advertorials” have been around for a long time.  These are long-form ads written to appear as regular editorial and are designed to look like a legitimate and independent news story. It might be a TV piece that’s an “infomercial,” or as a segment on a talk show or variety show. In radio, it might be a discussion between the announcer and a brand representative.  The brand usually controls all of the content and there are subtile differences – a tiny “advertisement” written someplace – that make it hard for someone encountering the content to tell that it’s brand advocacy, not editorial.

I’m not a fan.  Obviously I’m a big fan of ad-supported media – I worked in it and sold it for decades.  I do think, however, that doing this in digital in particular is an issue since there is so much content out there and users’ expectations of editorial integrity as explained above are not met when the line is crossed.  It calls into question all of the legitimate reporting.  I get that people might ignore advertising but pay attention to this.  They need to know it’s not the same as other content.

The pressure for revenue can’t undermine the integrity of the news brand, and while it’s easy to rationalize including this sort of advertising, you’re ceding control to someone who may not meet the same sort of standards you set for your organization.  I don’t think that’s smart.

What do you think?

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Filed under Reality checks, Thinking Aloud

Debating The Second Screen

Tonight is the first of several debates in the current campaign for president and I’m very much looking forward to it. These things are great theater even if they’re usually not particularly informative. I liken them to trade shows – no one ever makes any huge news at them unless they make a mistake. The big stuff is saved for an event one can completely orchestrate and the debates (or trade shows) don’t qualify.

I think, however, that these events might be a bit different this time around and it has nothing to do with the candidates themselves. They will not answer the question asked but instead will put out whatever talking point tested well. They generally won’t get too specific about anything and they’ll probably spend more time on things that have very little to do with solving the challenges that face the country and more to do with the loud nonsense that seems to surround our elections. One thing will be very different, however, and that may make all the difference.

85 percent of tablet owners use the device while watching TV, according to one study and Nielsen says 45 percent of Americans use their tablet while watching TV daily.  Throw in smartphone use and suddenly there is a majority of people conversing and fact-checking in real time during the debates.  In addition, one hopes that there will be sentiment analysis pushed out by the major firms in that field as we go.  I wonder if either campaign is smart enough to be monitoring that during the debate and if either candidate will be told to adjust anything during a break? It’s sort of the digital version of the positive/negative lines CNN usually runs based on a panel twisting dials.

Lincoln knew you can’t fool all of the people all of the time and given that there will be real-time fact checking happening concurrently tonight, I don’t think these guys will even be able to fool all of the people some of the time.  Another example of how technology has changed media and politics for the better?  I think so.  What do you think?

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Filed under Thinking Aloud, What's Going On

Heat

For our Foodie Friday topic today, let’s have a cup of coffee.  Actually, let’s get some inspiration from one – specifically from Jerry Seinfeld‘s new web series Comedians In Cars Getting Coffee.  If you haven’t seen it, Jerry goes out for coffee with another funny person – Michael Richards, Carl Reiner, and Larry David among them.  It was in the Larry David episode – Larry Eats A Pancake – that we get today’s food – and business – point.

Jerry remarks that as a pancake gets cold it becomes less appealing   “Once it cools off it loses its allure.” Why is that?  “Heat doesn’t have any flavor…what does it do?”  Larry’s response – “it warms you” is very Kramer-ish.  But it’s true – heat doesn’t have any flavor although it certainly does affect the things that do.  Many dishes are best served at or near room temperature while some foods are disgusting at that temperature.  Food that’s too hot loses flavor, as does food that’s not quite warm enough (putting aside things such as ice cream, of course).  It’s not just the intrinsic flavor of the food that affects the perceived quality.  It’s also the intangible value of the right temperature.

The same holds in business.  It’s the difference on the customer experience on Jet Blue vs. that on Spirit air.  Two discount airlines with many of the same features and requirements (there’s a charge for everything!) but the “heat” of one is perfect and make it delicious while the other is served cold and isn’t something I’ll go near again.

We need to pay attention to the “how hot” as much as we do to the “what.”  Heat can “warm you” or it can burn you.  It can mask flavors or enhance them.  Focus on the “heat” factor you’re generating and you’ll be surprised how appealing the same old stuff can seem.

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Filed under food, Thinking Aloud