Category Archives: Reality checks

Got FOMO? Get A Life.

I was catching up with a business associate the other day.

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He recently split up with his significant other, which took me by surprise and made me sad.  The reason was a case of terminal FOMO.  She couldn’t be “there” even when she was.  If you don’t know that term, it’s been used of late to describe Fear Of Missing Out .  I think the term began with people missing parties or other great events but is now commonly used with respect to the never-ending stream of electronic communications that flood our daily lives.  Emails, Facebook updates, texts, tweets, Instagram photos – you know the drill.  Many of us can’t turn away from the stream.  As this article noted:

(FOMO) is a very real feeling that’s starting to permeate through our social relationships. The question is — will we ever settle for what we have, rather than cling to the fear that we may be missing out on something better? Social media like Facebook and Twitter are making this increasingly more difficult.

I’d expand that notion to business emails as well.  I’ve written before about how we all have some form of digitally induced ADD.  We’re so concerned about missing out on something in our screen-based worlds that we ignore the important stuff right in front of us.  Conversations (the oral kind) with friends and family.  Enjoying a beautiful sunset or a musical performance without worrying about if the shot you’re taking to post is in focus or composed nicely.  I wonder about the effect of social networking and texting on the development of emotional and social intelligence. A whole generation has grown up thinking it’s normal to not be particularly present during a face to face conversation.  I can’t get used to people checking their phones in a meeting, much less at dinner.

I’m old school enough to remember the world pre-email, much less pre-social media.  There seemed to me enough time to think about things carefully as well as to enjoy the conversations (in person or via the telephone) and the quiet in between.  Obviously I appreciate the things all these technologies bring to us – efficiency, real marketing engagement, immediacy among them – but like ice cream and wine, too much isn’t so good for you.

If there’s a business point today, it’s to encourage those with whom you work to be a little less connected digitally and a lot more connected IRL – in real life.  Try it yourself.  As this recent piece asks – is it time to wean yourself off the smartphone?  Maybe for a little while each day?  What do you think?

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The Fine Print

Here we are again in the holiday season, which really means “primary spending time” both for consumers and retailers. The flyers bundled with my newspaper on Thursday had many more pages than did the paper itself. While they’re not as offensive as political ads, the frequency of ads for “Black Friday Deals!” on all programming was at week-before-the-election levels.  Numbing…

What bothers me about quite a few of these ads is not really restricted to this season but since everyone’s mind is on shopping I thought I’d put it out there today.  I have a huge distrust of fine print.  You know – the things about the stuff in big type that are written in tiny type and make the great deal not so great.  On radio ads it’s when the announcer starts talking very fast and unintelligibly.  As Consumer Reports pointed out, it’s getting a “free” download of antivirus software with a recent purchase. By the way,  free has a time limit — six months – and then you get billed for $49.99 after that if you don’t happen to cancel.  You might see it on a brand’s Facebook page – “like” us and get a coupon for $5.  Of course, the coupon is only good when you purchase $25 worth of stuff.  Book some hotel rooms online and you’ll probably miss the fine print about “resort charges” or “safe fees” that are positioned as optional but which are anything but.  I’ve never heard of anyone getting them removed from the bill.  My phone’s “unlimited” data plan allows me the use of unlimited amounts of data but after I get to some point the speed is throttled, making the plan limited in other ways.

I have to think that the revenues gained from these offers is offset to some degree (one hopes to a very large one) by the costs of customer service and refunds generated by the fine print.  Think for a minute about how we behave as individuals.  We don’t extend offers to our friends with fine print, at least not if we expect to keep them as friends.  “Let’s go to the movies” doesn’t come with “unless I can find a better option with someone else” or “of course, you’ll buy all the popcorn.”  Why would we behave differently as a brand?

Fine print, except as mandated by law, is a bad idea.  No fine print from me on that.  How about from you?

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Giving Thanks

Several years ago I wrote a pre-Thanksgiving post on the “three f’s” of the holiday.  You may recall that I described them as:

English: Oven roasted turkey, common fare for ...

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  • “F” number one is Family. It’s the thing for which I am most thankful. Having them here at this holiday is a labor of love and I hope they’ll all keep showing up for many years more.
  • “F” number two is Feasting. We do ask everyone to bring something – an appetizer, wine, or a dessert, usually. Obviously it’s not because it lightens the work load very much but because it makes them a part of the process. It’s OUR meal as a family and our shared celebration. The word “feast” comes from the same root as “festival” (yes, it’s also the same root Seinfeld used for “Festivus“) and we try to make it one. All those days of prep come together in a 45 minute orgy of eating. This holiday is very much like Christmas or Hanukah in that way – you prepare for quite a long time and then it’s over way too quickly.
  • “F” number three is Football. This is America’s national sport and we’re very much a sports-oriented group. I’ll never forget my Uncle Harry who would sit with us every year and watch the games. “I don’t understand,” he would say, “they all fall down, they all get up, they do it again. What kind of game is this?” It could be paint drying – the point is that it’s a family ritual and through it we bond.

They haven’t changed.  Our family has been challenged this year by many of the same things that millions of other families face.  Illnesses, the economy, wacky weather, and the other day-to-day events that keep it…interesting…  Even so, we’re very fortunate and tomorrow will be a day to remember that.  If anything, the adversity has pulled us even closer.

I’m very thankful, among other things, for those of you that take the time to read the screed every once in a while.  I appreciate your comments when I hit home and even more so when I miss the mark.  Have a great holiday!

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