Category Archives: Reality checks

Where Have You Been?

Miss me?  The screed was silent the last two days.  I did what for some is the unthinkable – I took a break.  For the 18th consecutive year, 11 of my dearest friends and I went away to play golf.  At least, that was the original idea.  It turns out, however, that the trip is more about hanging around with the other guys, laughing, playing cards, eating too much, and generally decompressing than it is playing golf.  All of us are over 50; some are over 60.  Everyone is in a senior position within their business and industry.  Everyone carries a smart phone of some type and most everyone had a laptop along on the trip.  What was interesting was how some of the guys chose to use them and this is the point I’d like to make today.

I often rode in a van (we travel with 4 guys in each van) with a guy who immediately got on the phone to do business as soon as the door to the van shut.  An efficient use of time but it had a couple of negative effects.  Obviously, we had to turn down the music in the car and couldn’t talk very loudly to one another.  More importantly, it was a subtle reminder to those of us who were trying to tune out the “real” world for a couple of days and enjoy the benefits of a vacation – lowered stress, avoiding burnout, etc. that the rest of the world hadn’t taking a break and maybe we shouldn’t be either.

A couple of other guys jumped on their laptops to do business in one suite apart from the rest of the group and it wasn’t a 5 minute mail check – it was an hour or more each day.  Where I drew the line was the guys who were taking business calls on the golf course.  Fortunately, each time they did it there was a $5 fine paid into the group’s pool for tips, etc.

This isn’t a rant against the technology.  Instead, it’s a rant against those of us who can’t take a break.  I like to think of myself as a responsible businessperson but part of being responsible is putting in place a support system to handle stuff when you’re not there (or get sick!) as well as communicating to others that you are taking a break.  The break helps you better serve them, keeps you fresh, often generates news ideas and helps you live longer (there is research!).

Where have I been?  Recharging my batteries.  Thanks for caring!

Enhanced by Zemanta

Leave a comment

Filed under Helpful Hints, Reality checks, What's Going On

The Rule Book

I was watching the hockey playoffs last night and had a thought about business. You might not find that strange given that for several years of my life hockey WAS my business. However, what occurred to me has both broader application and a less-obvious path. It has to do with obstruction.

NEWARK, NJ - DECEMBER 20: Kurtis Foster #2 of ...

Getty Images via @daylife

For those of you unfamiliar with the term, obstruction (and its cousins hooking and holding) is what players do to decrease the flow of the game. An easy way to think of it is as a player preventing another player who doesn’t have the puck from skating, obstructing their ability to play. Almost a decade ago, the NHL cracked down on the practice by enforcing the existing rules against it in an effort to improve the flow of the game and allow the more skilled players to show those skills. As one might expect, teams adjusted their rosters over the years to emphasize great skating and stick-handling over the clutching and grabbing that was so prevalent .

Watching the game last night, I was struck by how little free-flowing skating was going on.  Many of the other games I’ve watched during the season have seemed the same.  The rules, or at least their enforcement, seem to have changed.  Which is the business thought.

If you’ve built your team to play the game a certain way and the rules change, how do you compete?  If you’re a media company that’s built on ad revenue for eyeballs, what do you do when the audiences you’re selling evaporate to other channels?  If you’re selling SEO, what happens when the algorithms change and everything you do is now wrong?  Even if you’re in online commerce, what do you do with inventory when tastes change?

Ultimately, I think our success and failure revolves around change management – what happens when the rule book gets modified.  We need to be thinking about that as we bring on new hires – how well have they dealt with change in the past?  We need to maintain flexibility in our planning – why spend money to a budget that’s based on old rules?

I’m sure it’s frustrating to the coaches and managers when they find a different set of rules on the ice than in the rule book.  I know it’s frustrating to find a different set of business conditions and consumer preferences.  What do you do when the rules change?

Enhanced by Zemanta

1 Comment

Filed under Reality checks, Thinking Aloud

No Good Deed…

For our Foodie Friday Fun piece I want to look at something Whole Foods announced a month or so ago. On the surface it seems as if it’s very much in keeping with their brand positioning and is something that will make a positive contribution in sustaining the food chain. Why, then, are so many people questioning both their motives and the effectiveness of what they’re doing? A quick examination is useful in raising issues we can all think about as we try to move our businesses forward.

Atlantic cod fisheries have collapsed

Atlantic cod fisheries have collapsed (Photo credit: Wikipedia)

First the facts.  Whole Foods announced that they will stop selling fish caught from depleted waters or through ecologically damaging methods.  They won’t carry wild-caught seafood that is “red-rated,” a color code that indicates it’s either overfished or caught in a way that harms other species.   This will impact the sale of octopus, gray sole, skate, Atlantic halibut and Atlantic cod caught by trawls, which some say can destroy habitats. Instead, they say they’re going to sell sustainable replacements like cod caught on lines and halibut from the Pacific.  Pretty straightforward, right?  Hopefully by not selling the fish that’s most threatened or whose capture might damage the environment, Whole Foods is marching in step with their brand image and their customers’ mindset.

Except maybe not.  First, for those of us on the east coast, Pacific fish needs to be flown here.  Without having the “is global warming manmade” fight, let’s just assume it’s better to eat locally sourced ingredients for a lot of reasons, the environment and taste among them.  Next, it ignores items such as scallops which are not endangered but are caught using many of the same methods (dredging) that are being excluded.  Third, the list the chain is following is produced by the Blue Ocean Institute and the Monterey Bay Aquarium in California which some attack as having their own agenda.  Finally, the more cynical (read that as New England fisherman) commenters question if the whole thing isn’t just a PR stunt to get some good out of the fact that cod and other of the “red-rated” fish will be hard to find and very expensive so to mitigate the lack of availability the chain is just tossing it out completely.

I have no clue which position is right or wrong.  I raise the discussion because it’s a great example of how even what seems to be a company trying to do some good can involve an awful lot of issues to which technology gives a lot of visibility.  What about the fisherman whose livelihoods are affected?  What about other local jobs that support them and the excellent work most local fishing communities are doing to preserve the fishing beds (which obviously they should have started a long time ago or we’d not be having this discussion!)?

We’ll file this one under no good deed goes unpunished, I guess.  It’s all of our jobs to try to do good as we’re doing well.  The trick is to make sure that others see it the same way and if they don’t, that at least you’ve considered their positions and are prepared to discuss your reasoning.

Enhanced by Zemanta

Leave a comment

Filed under food, Reality checks