Category Archives: food

Tasting Change

I was thinking, this Foodie Friday, about how my tastes have changed over the years. Years ago I would eat pretty much anything except beets. They reminded me, as my youngest daughter often describes them, of eating dirt. Now for a vegan, which is what my daughter is, to complain about any vegetable it really has to be bad. Somewhere along the line, I gave them another try and I really liked them.

My older daughter’s tastes have changed too. When she was a child she loved eggs and puddings. Now, almost 30 years later, she is revolted by the sight of eggs and won’t eat them unless they are a binding ingredient in a baked good. If they’re a major element in, say, custard or pudding then she will pass. Something about the texture and smell. Her favorite foods have become her non-starters. Of course, today she will eat just about anything else when she would have to be tricked into tasting anything new back in the day.

Tastes change. Look at the decline in soda consumption or the increase in sushi consumption (you want me to eat raw what?). It’s a given in any market, not just food. It’s incumbent, therefore, on any smart business executive to be open to change. I don’t know about your experience, but mine has been that most executives are not. They generally feel that sticking with what’s been successful will carry them forward, riding the horse that brought them, so to speak.

Ask yourself if you’re really open to change. Can you accept multiple perspectives on things and, more importantly, can you hold off on forming an opinion until you’ve heard some differing points of view? Do you always ask the same questions? That usually results in you getting the same answers. If you’re seeking change you need to ask something different. When was the last time you or someone in your organization tried an experiment? It’s like tasting a new food or, even better, giving something you’d thrown on the trash heap another taste.

I have a friend who has had a limited culinary vocabulary in that she’s not been exposed to a lot of different cuisines. She’s tried some things such as the chopped liver and gefilte fish that even hard-core fans of Jewish cuisine struggle with. She didn’t like them but the point was that she tried them. She was open to change.

I’m sort of in that process. I’m migrating out of the world of management and business consulting and into the world of franchise consulting. It’s been hard to give up the old stuff since I’ve had 40 years of doing it. Truth be told, I’m enjoying the new work a lot more. My tastes have changed but had I not been open to it, I’d still be in the same old rut. Is that where you and your business are?

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Filed under food, Reality checks, Thinking Aloud

Pumpkin Spice

This Foodie Friday, we’re taking a leap ahead into Fall, and if Fall means one thing to most people, it’s pumpkin spice. I know – you were thinking football, but no, my guess is that far more people are affected by the pumpkin spice thing than the pigskin thing. It’s a relatively recent development as spice companies didn’t actually make “pumpkin pie spice” until the 1950s and that became “pumpkin spice” in the 1960s. Some candle company began marketing a pumpkin spice candle in 1995, Starbucks picked up the flavor after many small coffee shops did, and the rest is food history.

Today, I saw what might be the last straw in the craze: Pumpkin Spice Spam. This is not a joke – it will be available only online and there are already cans of it out in the wild. Apparently, it doesn’t taste too bad – kind of like breakfast sausage. While I’m generally a believer in the “anything worth doing is worth overdoing” philosophy, I think we just might have hit our limits here, although one might wonder where that limit lies after pumpkin spice hummus, Four Loko, Pringles, gum, and vodka, to name only a few of the products that are out there.

There is a serious business point to be made here. Pumpkin spice is a flavor and a scent, and of course, you can add either of those things to a product to make it seasonally relevant, at least to some people. That doesn’t necessarily mean that you should which is the broader business point. There are often moments in business when we’re confronted with what some might call opportunities while others might see them as dilemmas. A bank might be able to make more money if it charges its own customers a fee to use their own ATMs or to have a debit card. That’s a bad idea.

There was a great piece published years ago called “Companies and the Customers Who Hate Them.” It talked about charging penalties and fees especially in the cell phone, cable, and banking industries. It concluded:

One of the most influential propositions in marketing is that customer satisfaction begets loyalty, and loyalty begets profits. Why, then, do so many companies infuriate their customers by binding them with contracts, bleeding them with fees, confounding them with fine print, and otherwise penalizing them for their business? Because, unfortunately, it pays. Companies have found that confused and ill-informed customers, who often end up making poor purchasing decisions, can be highly profitable indeed.

I don’t think that adding pumpkin spice to an already good product is on a level with some of the outrageous fees we’re charged as consumers but it illustrates the point that just because we can do something in business doesn’t mean that we should. Not only do you run the risk of having seasonal merchandise go unsold (unhappy retailers!) but also of having customers question your sanity. Neither is good business in my book. Yours?

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Filed under food, Huh?, Reality checks

A New Food Hall?

This Foodie Friday I’m doing something way out of the ordinary for this space: I’m going to quote heavily from a press release. Yes, that’s right – I finally got one that interests me because I think it makes a point that will be of interest to you. That said, I’m going to edit this to make a point in a second.

The Local Culinary, an all-new innovative (EDIT) restaurant concept led by seasoned European restaurant industry veteran and entrepreneurial visionary Alp Franko, today celebrated its official launch, with the opening of its first location in downtown Miami. With a (EDIT) kitchen located on South Miami Avenue, The Local Culinary operates eight individual concepts where chefs produce a range of creative, inspired menus.  Catering to both evergreen fare and timely dining trends, The Local Culinary is dedicated to serving modern, chef-driven food (EDIT) options inspired by global cuisine. From Mexican, Italian and Asian cuisines to burgers, fried chicken, healthy bowls, gourmet salads and more, the company’s (EDIT) restaurant fare is available to Miami residents (EDIT).

OK, so why would an announcement of what sounds very much like a food hall (8 restaurants under one roof) be particularly interesting? I mean you can’t go more than a few miles in many major cities without finding one, so what’s the big deal? I’ll give you a hint. According to a recent survey on Upserve.com, 60 percent of U.S. consumers order delivery or takeout once a week, and 31 percent say they use these third-party delivery services at least twice a week. Orders placed via smartphone and mobile apps are expected to become a $38 billion industry by 2020, with millennials as a driving force.

Did you guess? This is a virtual restaurant or restaurants. Everything I edited out mentioned that fact and that the food is only available via delivery. There is no physical dining room and all 8 operate out of a common kitchen. It’s a food hall without a hall and it caters specifically to the demand for meals delivered. Why I find this interesting, no matter which business you’re in, is that it is a reminder that consumer preferences change constantly and those changes can be devastating if you’re not anticipating them. Think about the landlords who own prime street locations for a restaurant. What happens when “restaurants” can be located in a warehouse with no real parking or storefront? What about the paper companies who haven’t geared up to fulfill orders for a huge takeout market? It doesn’t take a lot of thinking to figure out how many other sectors, from servers to bartenders to furniture to glassware this trend could impact.

Legacy thinking does nothing but gets you left behind. Look at the issues (since it’s Foodie Friday) that Kraft-Heinz is having. Big brands like Oscar Mayer and Maxwell House are out of step with modern consumers’ tastes and even though they were smart enough to buy an early plant-based “burger” company (Boca), they have been left behind by the newer companies such as Beyond Meat.

How far down the road are you looking? What are you doing about what you see?

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Filed under food, Helpful Hints, Reality checks