Category Archives: food

Meatballs

For our Foodie Friday Fun I’d like to challenge you.

A batch of Danish meatballs, also known as &qu...

(Photo credit: Wikipedia)

Name a culture that doesn’t have a meatball on the menu. Chinese? Got a lot of them. German? Not even Klopse (see what I did there?). No, they’re pretty common everywhere, and why not? They’re a wonderful way to stretch meat as well as to make use of the scraps left when trimming larger cuts.

In most cultures, the meat is ground or finely chopped and some sort of panade – a moistened mass of bread – or breadcrumbs are added both for moisture and lightness.  The herbs and other seasonings are added, as is a binder such as egg.  The mixture is rolled into balls and then fried, steamed, boiled, or cooked in some combination of those methods.  Of course meat is optional.  Once can make excellent meatballs with beans and vegetables and bind them with soaked ground flax-seed in place of eggs to keep them vegan.  What does this have to do with business?

A lot.  First, meatballs are the common food across cultures.  NYC is the crossroads of the world.  Is it a coincidence that a place called The Meatball Shop has done really well here?  If I’m creating a product that I want to sell around the world, or at least to a diverse customer base, I look to the ubiquity of the meatball as a guide.  What do this culture’s meatballs have to do with other with respect to methods and materials?  How can that guide me from a product and marketing perspective (I’m looking for affinities here, not for the types of spice they prefer.  Are they more in tune with, say, England than with Denmark?).

Next, I look to the meatball to remind me that there is no one way to do anything.  Most meatballs are relatively simple although they’re equally simple to screw up by making them too dry or under-seasoned.  Keeping things simple prevents errors, as does clean instruction and detailed recipes.  That said, allowing people to do things their way and to build a better ball can move the business forward.  Embrace their mistakes and help them feel free to make them.

Finally, meatballs can be a bonus product created from the detritus of the main dish.  What can be made from the by-products of what you do every day?

Amazing what we can learn from something so simple, isn’t it?

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Filed under food, Thinking Aloud

That’s Just Rude

Foodie Friday and I hope you had a chance over the past week to go out to eat.

Waiter

(Photo credit: Wikipedia)

Maybe it was to a holiday barbecue to begin the Summer or maybe you just needed a night off from the kitchen.  I’ve spent the week dining out a lot and it gave me a chance to reflect on something I see as a truism in life and in business.

Have you ever dined out with someone who is abominable to the server?  They treat someone who is doing their job with indifference at best and outright rudeness at worst.  Most servers, as you might know, are working for minimum wage plus tips.  It’s obviously in their best interest to keep their tables happy and I find it rare that a server warrants anything but polite, respectful treatment.  If you don’t like the food, the server didn’t cook it (or order it).  If they hover and you find it distracting, they’re probably just doing as their manager is instructing them.  Yet some people treat the wait staff as indentured servants, ordering them around without a “thank you” or “please.”  It embarrasses me, but it does something else.  It tells me a lot about the person with whom I’m dining.

You know that I subscribe to the “customer is almost always right” theory.  That “rightness” ends when they stop behaving like a reasonable adult.  I find that the people who need to demean other people generally have issues themselves – insecurity, low self-esteem among them.  So why is this on a business blog?

Bad managers can be like bad customers.  They treat their staff as “that guy” does a server.  Instead, just as you won’t get fed without a server doing their job, managers forget that it’s the work of their subordinates that makes their job necessary.  Just as servers can make a meal memorable or a disaster, staff can make the boss look great or incompetent.  I’ve always felt that we get what we give in both instances.  Which will it be for you?

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Filed under food, Reality checks

Sick Reviews

Today’s Foodie Friday Fun finds us at the intersection of food, data, and social media.

New York Skyline

(Photo credit: CJ Isherwood)

Yes I know we’ve been here before but today’s tidbit concerns an article in the NY Times the other day. The NYC Health Department conducted a pilot study using Yelp reviews to see if they could identify unreported outbreaks of food-borne illness.  Despite what some may think, not everyone calls the city to let them know they got sick eating someplace.  What many folks do, however, is post something on social media.  Since Yelp is the go-to site on dining out, it would make sense to start here.  One can easily see the effort expanding to other likely places – Twitter, Trip Advisor, etc.

So what did they find?

Using a software program developed by Columbia University, city researchers combed through 294,000 Yelp reviews for restaurants in the city over a period of nine months in 2012 and 2013, searching for words like “sick,” “vomit” and “diarrhea” along with other details. After investigating those reports, the researchers substantiated three instances when 16 people had been sickened.

Doesn’t sound like much but it’s a start.  Maybe you’re aware that Google tried something similar to help spot flu outbreaks.  There is a bigger business point here.  What the city is doing is growing big ears.  They’re learning to use the vast amount of self-reported data to eliminate problems in some cases before they’re actually reported via the official channels.  The three instances they found were open for business with no complaints on the official record.  Inspections turned up unclean conditions at all of them.

The real question is how are you going to do something similar in your business?  Maybe you’re watching your Facebook page for negative comments or responding to people pinging your brand account on Twitter.  What are you doing to get beyond those quasi-official channels?

I wrote the other day about the need to improve data quality.  Sure – in theory a bunch of vindictive people could trigger a health department visit by writing up negative posts containing keywords or phrases.  In theory, I could win the U.S. Senior Open.  Neither is likely to happen.  What is likely to occur, however, is that your competition will find new ways to seek out and use information to drive their businesses forward.  Will you be there with them?

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Filed under digital media, food