Monthly Archives: October 2014

I Am Not A Crook

Ben Bradlee died yesterday. For anyone who lived through the Watergate era I think it’s impossible not to know how important a figure he was. For those of you who only read about that time in history class (or worse, those of you who haven’t), Mr. Bradlee was the editor of The Washington Post during Watergate and he was the man who allowed the investigation and reporting of a break in at the Democratic headquarters (located in the Watergate complex) to go on even though everyone thought it was, in the words of the White House press secretary, a “third-rate burglary.”

Why should you care?  Let’s begin with something from the obituary his paper ran:

From the moment he took over The Post newsroom in 1965, Mr. Bradlee sought to create an important newspaper that would go far beyond the traditional model of a metropolitan daily. He achieved that goal by combining compelling news stories based on aggressive reporting with engaging feature pieces of a kind previously associated with the best magazines. His charm and gift for leadership helped him hire and inspire a talented staff and eventually made him the most celebrated newspaper editor of his era.

Let me add something to that to put it in perspective.  The August Harris Poll found that 76% of U.S. adults surveyed believe that celebrity gossip and scandal stories receive too much coverage, while 49% believe that entertainment news in general gets too much attention.  The kind of journalism practiced by the Post in the Bradlee era is almost dead, having given way to partisan bickering, “advertorials”, and reprinted press releases.  The real lesson for all of us in business is the last sentence I quoted: leadership.

It is very easy in the realities of business to take the easy road.  It’s easy to let a local robbery story go when the pressures to do so from your management, your advertisers, and the Executive Branch of the government are telling you to do so.  Bradlee didn’t, nor did he when he decided to print stories based on the Pentagon Papers, a secret Pentagon history of the Vietnam War.  That is leadership – doing what is right, setting standards, and inspiring those who work with you to do so as well.

“People have got to know whether or not their President is a crook. Well, I’m not a crook.”  It might have been at that moment that the notion of trusting one’s president and government fell apart forever.  Ben Bradlee and his commitment to excellence and the truth, even if the face of his own doubts and fears, opened our eyes.  The business standards he lived by are mostly gone now in his field which is a damn shame.  Maybe we can all work a little harder to keep them in our own?

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Filed under Reality checks, What's Going On

Whistling In The Dark

When we’re afraid of something but want to put on a brave face, we’re said to be whistling in the dark.  I suspect that many marketers are, or should be, doing exactly that.  It seems, you see, that the level of mistrust of what brands are putting out there is so high that a significant portion of online users trust a stranger’s opinion on public forums or blogs more than they trust branded advertisements.

source: images.jupiterimages.com

The Forrester folks found that nearly a third – 32% – of people feel that way.  One response, therefore, might be to consider a shift to content marketing.  As I’ve written before, since much of that sort of marketing is what one might term “sneaky” I think it compounds the mistrust situation.   Maybe the right answer is to find and engage brand advocates – someone who enjoys your product or service so much that they’re eager to tell others about it.  It’s not hard to find them – see who is engaging with the social content you’re putting out there for starters.  Maybe offer them a discount.  Maybe give them “insider” access or let them know what’s in the product pipeline.

Most of what you’re trying to do is to make them feel special because they are.  They are a trusted resource to their networks and what they say is more believable to many than what you have to say as a brand.  Of course that also means you can’t lie to them or mislead them.  The stakes become higher since they can tear you down just as quickly as they can help you grow.  Then again, since we’re always trying to be consumer-focused, open and honest in our marketing, this should not be an issue.

We can whistle in the dark and pretend all is well or we can think about improving what we’re doing every day without hanging on to legacy thinking.  Your call.

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Filed under digital media, Thinking Aloud

Shining A Light On Flashlights

You probably have a flashlight app on your phone.  I know I do.  It comes in quite handy as you’re fumbling around when you get home later than expected and haven’t turned on any lights to help you find the door lock.  Prevents one from tripping over any stray cats in the driveway too.

Here is something you might not know about your flashlight app or about any other app for that matter.  It may be doing way more than just lighting up your way.  It may be spying on you and leaking data about you all over the place.  According to a piece on Wired this morning:

The FTC has clamped down on another flashlight apps for doing downloading data for advertisers without informing consumers, and these seemingly innocuous apps are only a small part of the problem. On my phone, several apps want access to information they probably shouldn’t, and odds are, that’s the case with your phone too. The lesson here is that when it comes to mobile software, there’s really no such thing as a free app. But there’s a corollary, and it’s that this whole world of mobile app privacy is both murkier and more troubling than things are on your computer desktop.

Scary.  I did a quick audit of the dozens of apps I have installed on my phone and while most don’t seem to ask for more permissions than might seem logical, a few do.  One app – which ostensibly is there to help me find recipes – asks for permission to :

  • find accounts on the device
  • add or remove accounts
  • read sync statistics
  • create accounts and set passwords
  • use accounts on the device
  • read sync settings
  • toggle sync on and off

Of course I went to read the FAQ section of the app and while it was easy to read it mentioned nothing about what and why it was collecting the data.  So I checked the Privacy Policy which did explain it in legal terms. For most people, that is far less friendly than plain English.  The format of the policy made it almost impossible to read on the device.  It was presented unlike any other piece of information about or in the app.  This tells me one thing: they’re hiding something.  The app is now gone even though I think I know why they want those permissions (the app has its own account system to let you save recipes, shopping lists, etc) because I don’t trust it.

We build trust via transparency and good behavior.  Stealing user data to sell to advertisers without an explicit permission from the data’s owner is neither.  Some smart mobile company is going to position itself as being the “completely safe” one, an environment with apps that don’t leak data and where encryption is the norm.  Until then, check your app permissions.  You might find it illuminating.

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Filed under Huh?, Thinking Aloud