Tag Archives: Strategic management

Taking The Beaten Path

One of the questions that has come up often in my newish role as a franchise consultant has been why one should look to invest in a franchise to begin with rather than starting a business from scratch. After all, there are generally fairly substantial franchise fees associated with a franchise along with the other expenses one might expect when starting a business plus you usually have on-going royalties. You’ll still have to pay to incorporate, you still often need insurance, licenses, equipment, space, and people. Why incur the extra fees on top of the ordinary expenses? It’s a good question and I have what I think are some good answers. If you’re thinking of starting a business or maybe changing the nature of the business you’re running, here are my thoughts.

First, the biggest advantage of buying into a franchise is that it’s a business in a box. It’s a proven business model, one that comes with built-in support. Almost every franchise I work with has some form of training and on-going mentoring. I think about that in terms of the businesses that have hired me to consult in the past. Much of what I did would have been covered by that sort of support, negating the need for an outside consultant. The franchise will have research and the business results of all the other franchisees. That’s invaluable and beats the heck out of going it alone.

Another consequence of that is you’ll probably experience much faster growth. You won’t be spending time formulating a business plan. Instead, you’ll be getting trained and executing one that has been time-tested. Something as simple as logo design, which can take time and several iterations, is not really a concern. You’ll generally be presented with operations manuals and marketing materials. Your time to market is greatly decreased.

One thing that is much easier is financing your business. Franchises are less risky in lenders’ minds since they’re known brands and proven businesses. While banks aren’t the best source for franchise ending, there are many lenders who specialize in that (I work with 6 of them) and SBA loans are easier to come by as well. Finally, your potential customers will already know who you are. Most franchises have good brand recognition, and even those that don’t have a current local presence can often benefit from being seen as part of a bigger entity.

The Bureau of Labor Statistics says that roughly 1 in 5 of all businesses in the U.S. close after the first two years of operation and a little over a third shut their doors after four years. You can beat those odds by taking the beaten path and investing the franchise fee to gain the above benefits. In my mind, and why I added this to my consulting portfolio, that investment yields as good or better returns than blazing your own new trail. What do you think?

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Filed under Consulting

The One True Holiday

It’s Foodie Friday and it’s the eve of the annual national holiday called the Super Bowl. It’s America’s only true national holiday in my book. Oh sure – most Americans celebrate Memorial Day, July 4th, Labor Day and Veteran’s Day and even Thanksgiving, but none of those have the vast majority of the country focused on exactly the same thing at the same time. Only the Super Bowl does that.

Along with the game goes the food. Or, rather, THE FOOD, since inevitably there is a lot of it. Even those years in which I’ve watched the game by myself rather than at a party or a bar, I’ve managed to have copious amounts of generally not very healthy food by my side. Try to find a food site without a Super Bowl menu on it. Try to find a bar or a non-fine dining place that isn’t throwing a party.

Here was my take 8 years ago. Nothing has changed off the field (we won’t go into how the on-field experience has changed):

The Super Bowl is unlike any other sporting event from just about any perspective.  It’s watched by more people and is even covered by media people who wouldn’t know an H-back from Preparation H.  Hundreds of marketers, both authorized and unauthorized, try to tie in with “The Big Game” (for you ambushers) whether they’re selling food, TV’s, or anything else along the durable to non-durable scale.

So what do you do as a marketer? Do you try and fight city hall and run your own campaign not related to The Big Game? Do you pay the NFL’s or the broadcaster’s price tag (if your category is available) and use the marks or even just buy TV time in or around the game? Do you just stay quiet and begin your Valentine’s Day promotion after the game?

Tough question. If you’re in the food business, Super Bowl Sunday is one of the most popular takeout days of the year (1 in 7 Americans order takeout food for the game!). A third of Americans consume some sort of dip. Are you staffed properly if you’re a restaurant? Have you ordered extra dip and sour cream if you’re a market? If you’re not a food business, you need to account for this holiday – especially this holiday – in your marketing and content plans. Unlike any other sports championship, people watch The Super Bowl even when they don’t have a favorite team playing. They actually watch the ads. They generally participate in word of mouth and social media conversations. It is America’s holiday and if you market behind the others, maybe you need, as it says on many pizza boxes, to try the best since you’ve tried the rest. Make sense?

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Filed under food, sports business, What's Going On

Fixing The Food

This Foodie Friday, our subject is a bit more somber than usual. It’s a report put out by The Lancet, which is a weekly peer-reviewed general medical journal. It is among the world’s oldest, most prestigious, and best known general medical journals, according to Wikipedia. The subject of the report is what healthy diets from sustainable food systems should look like. Unfortunately, where the world is at the moment is neither healthy nor sustainable.

If you’re so inclined, you can read the entire report here. It’s eye-opening. As the introduction says:

Civilization is in crisis. We can no longer feed our population a healthy diet while balancing planetary resources. For the first time in 200000 years of human history, we are severely out of synchronization with the planet and nature. This crisis is accelerating, stretching Earth to its limits, and threatening human and other species’ sustained existence.

Not good right? We can discuss the causes (are the excess carbon emissions generated from red meat production inherent in the process or just in having to move the meat such great distances?) but we really do need to acknowledge that there is a problem and something needs to change. And that’s really the business point for anyone engaged in business.

Not only do markets change but circumstances do as well. I’m sure that it didn’t start out this way and there is a lot of cultural history behind it, but the report says people in North America eat more than six times the recommended amount of red meat, while people in South Asia eat half of what they should. Of course, shipping red meat to South Asia causes carbon emissions as well as provides a product that might not be affordable. What’s the solution? That’s for people way smarter than me.

Another example of changing circumstances. We’ve all seen businesses fail or have to move because of a huge increase in rent. That’s not a changed market and the business might be selling every bit as much as it was before. But short of raising prices, thereby possibly killing sales and destroying a customer base, what’s the solution? Usually, it’s to move and hope your customers move with you.

We can’t ignore things beyond the market. People are hungry – nearly 1 billion people are going hungry while 2 billion people are eating too much. There is demand for food. It’s a healthy market. But ignoring the circumstances that the business of creating it is destroying humans’ long-term prospects is short-sighted, something none of us in business can afford to be, right?

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Filed under food, Reality checks, What's Going On