Tag Archives: Strategic management

Getting Your Business On A Scale

One of the most basic kitchen skills is our topic this Foodie Friday: measuring.  If you cook, at some point you use standard measures – cups, tablespoons and such.  Even those chefs you see on TV grabbing pinches of salt know how much they’re pinching (you use your thumb and one finger, then two fingers, then three fingers and measure each result to have a sense).

English: Kitchen scale, electronic, household ...

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Baking, which is basically chemistry, requires very precise measuring to ensure success.  Sometimes, however, something doesn’t come out the way you’d like even though you measure carefully and that’s our topic today.

If you ask 10 people to measure out a cup of flour and then weigh each result, you’ll find that there is a huge variance in the amount of flour.  That can be fatal to a cake or in making pasta.  One thing I find incredibly useful in my kitchen is a scale.  I use it for cooking as much as I do baking (OK, I really don’t bake) and I seek out recipes where the measures are by weight and not just volume.  After all, the cup of grated cheese called for in a recipe could be finely grated and weigh more or relatively coarsely grated and weigh a lot less.  100 grams, however, is always 100 grams.  I find recipes that call for “1 medium onion, chopped” or “two ripe bananas” to be pretty useless since what I consider a medium onion or the size of those bananas may vary considerably from what the author had in mind.

It’s incredibly useful to have standardized measurements that are truly standard when you’re trying to get the best results.  Which is, of course, the business point.  One thing I spend a lot time with clients on is identifying and measuring the business in a standardized, objective manner.  Putting up a new website may cause you to think it looks better but that’s not measurable.  What is measurable and actionable are thing such as bounce rates, time on site, page views, and conversions.  If the new site causes those metrics to improve, it’s a better website.

The same is true about other business elements.  Presentations that look nice and flow well are good; presentations that result in decisions made in the presenter’s favor are excellent.  “Look and feel” is the cup of flour.  Data driven decisions are flour measured on a scale.   If you want success in the kitchen, get a scale.  If you want it in business, find ways to take subjectivity out of the process.  You with me?

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Pickles And Pizza

At last it’s Foodie Friday Fun time.  Today I want to contemplate pickles and pizza and how they relate to your business.  I’m a fan of each of those foods although I will admit to being rather fussy about the latter.  That stuff they serve in a pan in Chicago isn’t pizza.  It’s good, but it’s not pizza.  I’m careful when I choose to eat one – thin crust, great sauce, and whatever I choose to put on it needs to be fresh and/or of high quality.  I’m less fussy about pickles although I don’t really care for sweet ones.

Since you’re already wondering about the business point it’s this.  Even if you got your perfect pizza and a jar of your favorite pickles, you probably wouldn’t put the pickles on the pizza.  I’m told that in some parts of the country people do but pickles are probably not the first pizza topping that comes to mind.  Business is like that.

We do our best to find the best ingredients – great staff, a fabulous product or service, a superior business model – but we don’t often think about if they’ll go together.  Moreover, there is a tendency that once you realize that you have pickles and pizza to panic.  Maybe even to start over.   I think that’s a mistake in many cases.  Am I advocating a pickle pizza?  No.  I do think, however, we need to broaden our thinking.  Pizza is basically a grilled cheese sandwich with the tomato soup in which they’re often dunked already on the sandwich.  You’d eat a pickle with that, right?

We can also think about the pickle.  One can pickle any vegetable pretty easily – pickling liquid is just a spiced brine, after all.  Why pickled cukes?  Maybe peppers – you have those on pizza all the time.  Or cabbage – kimchi is a pickle and I have seen that on pizza.  That’s how we need to think in business.  How can I change whatever frame of reference has my business not performing optimally?

Business isn’t about looking at pickles and pizza and throwing your hands up in disgust.  It’s about rethinking each piece  – dough, sauce, seasoning, pickle – and finding a way to make it work.  How can I make things or people or markets that just don’t seem to fit work together to make something in which the flavors mesh and everything is balanced?  That’s how I see it.  You?

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Getting Twitchy

You might have read recently about the deal between Comcast and Netflix.

English: The Xbox console with the S controlle...

(Photo credit: Wikipedia)

Today’s screed is not about that, but since part of the reason the deal came about is Netflix’s use of streaming bandwidth, it raised a question in my mind.  If Netflix is number 1 in terms of using internet bandwidth and is not making deals with ISP’s directly to serve as their CDN‘s (content delivery network), what other companies are in a similar situation?  Who are the top five contributors to internet traffic?  The answer surprised me and reminded me once again of an important business point.

You probably got the next couple on the list correct:  Google (which is YouTube), and Apple are numbers 2 and 3.  Who’s next?  Hulu?  Amazon?  Facebook?  Good guesses since they are all major video sites and do come after number 4.  Give up?

The answer is Twitch.  No, that wasn’t a command.  Twitch is a site that broadcasts people playing video games.  I’m sure you’ve had the experience of sitting around a living room while someone plays a video game.   This is just a bigger room.  A MUCH bigger room.  So big that Twitch recently hit one million users broadcasting each month during prime time hours with 45 million monthly unique viewers who watched, on average, 106 minutes of video a day.  That means each month, viewers watch 13 billion minutes of video.  With the Twitch app coming to the Xbox (it’s only been on the Playstation 4) one can expect that the number of “broadcasters” will grow and the number of people watching will as well.

There are more people watching programming on Twitch than are watching most cable networks.  I’m willing to bet that the audience for this is bigger than many broadcast programs as well.  How many programmers are sitting around thinking about how to take away the viewing not just from people playing video games but also from people WATCHING people play video games?  That’s the business point.  We can’t continue to think about our businesses in “traditional” terms.  Our SWOT analysis need to be much broader and contain a lot of “out of the box” thinking.  The threats are everywhere.

They call it “blindsided” for a reason!

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