Tag Archives: Reality checks

Is TV Terminal?

I spent 23 years of my professional life working for TV companies.  I miss them sometimes.  Then again, when I come across some of the information I’ve been seeing over the last couple of days, I wonder if there will be anything left to miss in a few years.  The business model I learned and practiced in my youth is rapidly becoming unworkable and the media landscape that’s emerging calls into question the viability of the entire system.  Let me explain.

Let’s begin with the basic premise.  The TV business is about aggregating eyeballs to sell to advertisers.  Yes I realize that extracting (some might say extorting) payments from cable operators has become almost as important a part of the business as the old ad model, but once the audiences disappear those payments might be jeopardized.  After all, if you pull your signal from a distributor and no one cares, where is your leverage?  The bundled model in which consumers pay for networks they receive whether or not they watch them has been a bit of a safety net for many outlets.  If the system “unbundles”, what happens?

That’s why a few bits of information paint a grim picture for my business alma maters.  This from GigaOm:

TV viewers are abandoning traditional broadcast and cable networks for online streaming services, and new devices in their living rooms are making it easier for them to cut the cord. That’s the gist of two new studies from Nielsen and GfK.

Or the Wall Street Journal:

Viewership of traditional television dropped nearly 4% last quarter, as online video streaming jumped 60%, according to a new report from Nielsen, crystallizing a trend for TV-channel owners amid ratings declines.

What effect does that have?  Business Insider says:

Data from The Standard Media Index — which claims to pull 80% of US advertising agency spend from the booking systems of five of the six global media global media holding groups, as well as some  independent agencies — shows that television ad spending showed a “considerable drop” in October, and was down 9% on the same period last year.

Streaming video viewing was about 4.8% of the time spent on traditional TV.  A year later it’s almost 8%.  Still small, but Nielsen doesn’t measure Netflix viewing (which is by far the greatest source) on anything but PC’s.  Quite a bit is viewed via tablets and over-the-top devices so this number is understated.

Is network and cable TV at the end-times?  No, but it’s not unthinkable anymore that those times could come.  CBS has launched a stand-alone streaming service, as has HBO.  One can’t help but wonder what happens when ISP’s, many of whom own traditional networks, stop (allegedly) throttling services like Netflix or eliminate usage caps.  Add the dawn of the “ala carte” era in cable packages and suddenly the TV world looks very different.

Thoughts?

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Filed under digital media, Reality checks, Thinking Aloud

Turf Burns

I read an article about a fine imposed by the FTC on an ad agency. Apparently what the agency did was to ask employees to promote Sony‘s PlayStation Vita on Twitter as if they were “regular” consumers. Agency employees then used their personal Twitter accounts to make positive posts about the gaming device. Obviously there was no disclaimer in each tweet that the person posting was an agency employee or had a financial relationship with the product.

Seal of the United States Federal Trade Commis...

 (Photo credit: Wikipedia)

This sort of thing is known as “astroturfing.”  It goes on in politics all the time and is “the practice of masking the sponsors of a message or organization (e.g. political, advertising, religious or public relations) to make it appear as though it originates from and is supported by grassroots participant(s).”  Fake reviews are a form of this when they’re written by marketing or PR people on behalf of a company.

I’m not sure what genius thought that this could in any way be considered smart marketing but it’s an expensive lesson.  Especially when you put it in this context:

Almost 8 in 10 American adults read online consumer reviews for product and services before making a purchase, with this figure relatively constant across generations, according to a survey from YouGov. The study analyzes the use of online reviews from a variety of angles, finding that a bare majority (51%) of those who read consumer reviews generally read at least 4 before feeling that they have enough information to purchase a product or service…the YouGov survey also finds that among the 44% who post online reviews themselves, 49% (including 58% of 18-34-year-olds) admit to having at some point written reviews for products and services they haven’t actually purchased or tried.

So reviews are important to consumers yet consumers themselves sabotage the reviews’ value.  Add that to the astroturfing that goes on and you might say “oh, everyone does it.”  As the expression goes, it’s all fun and games until someone loses an eye.  Get caught, as happened in this case, and you pay financially (the cost to defend a complaint even if there isn’t a fine) and with your reputation (it doesn’t matter if “everyone” does it – you got caught).

There is very little upside to posting fake reviews and a lot of downside.  That spells bad idea in my book.  Yours?

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Filed under Consulting, digital media, Helpful Hints, Huh?

The Same Old Thing

It’s the last Foodie Friday post before Thanksgiving here in the U.S. and I thought this might be a good time to reflect upon that meal. I’ll start cooking this weekend by making turkey stock and I’ll be doing a little each day right up until mealtime on Thursday. Hopefully the 25 folks in attendance will all get fed at the same time and fall asleep watching football in a food coma.

English: Thanksgiving cheer distributed for me...

(Photo credit: Wikipedia)

If the truth be told, I don’t love this meal although it’s one of my favorite holidays. It’s a favorite because the family gathers together, something that’s a precious occasion as we all get older and become more spread out. But I don’t love the meal because it’s always the same menu with the odd little variation – a different take on a vegetable or maybe a new pie.  It’s kind of boring as a cook but I know the people who are being fed love it.  Which got me thinking.

All of us in business seem to be under a constant imperative to innovate.  To make our products better.  To change things up because if you do what you’ve always done you’ll get what you always get.  If you’ve spent any time here on the screed you know that I buy into looking at our businesses through new eyes as often as we can.  Then I think of the Thanksgiving meal.

The family likes the familiarity.  They look forward to some of the dishes that they only eat this one time each year.  They know what they’re going to get when they traipse over to Rancho Deluxe for the meal. Our customers are like that too, I think.  When you walk into most QSR chains you know what you’re going to get when you order a menu item. Whether you’re in New York or Los Angeles it will be the same.  For many people who are risk-averse, that’s comforting and critical.

The balance between innovation and stability is something we need to maintain as we go forward in our business thinking.  When I switched over to frying the turkey on Thanksgiving I still roasted one so the family could make the move in their own minds instead of me imposing my will.  We no longer roast a bird because everyone’s preferences changed.  There’s no need for any of us to repeat the “New Coke” disaster.

I’ll be serving the same old thing for Thanksgiving.  It makes my “customers” happy.  You?

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Filed under food, Thinking Aloud