Tag Archives: Reality checks

It’s Not Fair

This Foodie Friday sees the opening of the North Carolina State Fair. Until I moved here, I had no idea that state fairs were such a big deal. I mean, I knew that we had them up north, but they always seemed to take place in some remote part of the state and I don’t recall ever having attended one.

Image courtesy NC St. Fair/Facebook

That changed when I headed south. This fair is a big deal and it’s right here in the middle of the state. Last year, over a million people attended and the day I went, it was jammed. While some of the folks there are interested in the giant vegetables on display or the prize hogs being shown, many more are there for the food, and that’s our topic today.

The NC fair seems to be a coming out party for many foods that I can only classify as lab experiments. Many of the foods for sale are normal things such as Cuban Sandwiches that have been “enhanced” by deep frying. Deep-fried Key Lime Pie? You bet! Others are the sorts of things one might dream up in college while in altered states of consciousness. Unicorn Bacon, which is Bacon-on-a-Stick dipped in glaze and rolled in Fruity Pebbles cereal. Then there’s Jalapeno Cheetos Bacon: Bacon-on-a-Stick dipped in jalapeno nacho cheese and rolled in Cheetos. You catch my drift.

Here’s my issue. We have an obesity problem in this country along with an epidemic of diabetes. I don’t think people would have a heck of a lot of fun eating salads as they stroll the midway, but there’s also no limit on how much of the nutritionally horrible stuff one can consume. Before you jump on me, let me point out there the fair does limit how much beer or wine you can buy. In fact, they only started selling beer and wine last year, and you can buy 6oz of wine OR 16oz of beer or cider. Period. One time only, and it’s sold in only one place. In part, it’s to maintain a family-friendly atmosphere but it’s also because the powers that be think alcohol isn’t good for you. Is limiting unhealthy food consumption that different?

There’s a lot of education at the fair. There are demonstrations and exhibits of just about everything represented there. There isn’t, however, any education about healthy eating nor about what a burger held between two Krispy Kreme donuts does to your system when it’s consumed after Candied Bacon S’mores and a Shrimp and Cheddar Cheese Grits Eggroll (that sounds pretty good, by the way). Throw in a sugary soda or two and it’s pretty easy to see why there’s an obesity issue. I know people don’t eat this way all the time and every so often, it’s fun to treat yourself. The problem is that many folks really do eat this way much of the time.

None of us in business can afford to kill our customers. In this case, educating the customers about what they’re putting in their bodies might help keep a few of them around a little longer so they can indulge for many years to come. Do I think the vendors are being malicious or deceptive about what they’re selling? Not a bit. I just wish they, like all of us in business, thought about what impact their products have on their customers and the environment before they pushed them on the public. The rides at the fair have signs explaining that some people shouldn’t ride and that the ride is a health risk to others with back conditions, high blood pressure, etc. Maybe the food stalls need something similar?

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Filed under food, Thinking Aloud, What's Going On

You’re The Customer Too, Dummy

We haven’t had a screed in a while in which I point out the on-going silliness of many of us in marketing, so let’s start the week with one! There was an article in the eMarketer newsletter about a recent study. I’m just going to quote it directly:

In an August 2018 survey of 103 ad agencies, publishers and marketers in North America conducted by Pressboard, 27.2% of respondents said they use an ad blocker to block ads on the websites they visit. These figures are similar to those found in the general population. According to eMarketer forecasts, 25.2% of US internet users will use an ad blocker in 2018.

Pressboard’s research showed that advertising professionals are more likely to rely on their friends than on ads when they decide whether or not to purchase a product. Nearly eight in 10 respondents (78.6%) said that word-of-mouth from friends influenced their recent purchase decision. Just fewer than 16% of those surveyed reported making a purchase after being influenced by banner ads.

I hope you can see immediately why this precipitated my response. It’s might be easy to shrug this off. I mean, what does it really say? Marketing and advertising professionals are humans too? How is that a surprise? Well, it’s not, but it does point out a fundamental problem. Apparently, when they put on their business hats and get to work they forget how they feel as consumers. After all, if they react badly to banner ads and rely more on word of mouth, why do they persist in figuring out how to invade the consumer’s website use in as many ways as possible? They use ad blockers because, to paraphrase Barry Goldwater’s campaign slogan, in their hearts, they know it’s right. The state of web marketing is akin to that of an Arabian bazaar or a NASCAR driver. Ad blockers at least make the web tolerable.

The message to any of us is that we’re customers too. We need to think like customers and not as marketers when we’re figuring out the best ways to interact with our audiences. How can we solve their problems? How can we deliver information that’s useful to them and not just scream at them? Keep that in mind and not only will your customers be better off, but you will be as well. Make sense?

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Filed under Consulting, digital media

There’s No “I” In Storm

One more bit of thinking today as Hurricane Florence approaches the Carolinas. While it’s easy to see the eye of the storm in the satellite photos, the message here on the ground is that there is no “I”. Let me explain and tell you why it’s relevant to your business as well.

Riding this thing out seems to be a communal effort here. My neighborhood has a closed Facebook group and it’s been overwhelmed with offers from neighbors offering to help one another with everything from cleaning up yard waste to clearing storm drains to fixing generators. There are constant reports of where there is bottled water or gas available to buy (both are hard to find) as stores’ stocks are replenished. In short, while everyone is looking after their own storm prep, they’re doing so with an eye to the community as a whole.

That’s something that gets lost in business sometimes. Each of us is very focused on our own success and we sometimes lose track of the whole. I don’t just mean the entire enterprise (how well is the business doing) but also of our co-workers (how well are the people doing). Too many of us are selfish. We spend time self-promoting. We try to climb over others on our way up the ladder, not recognizing that doing so creates the envy and resentment that can poison an organization.

The truth is that while of course business is competitive, at its best it’s also collaborative. You can’t succeed, either as an individual or as a business, without the trust and support of others.

We’ll get through this storm just as we did the last one. That, in part, will be due to good preparation and help from one another. As with the storms that happen in business, it’s much better than trying to ride it out alone, don’t you think?

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Filed under Reality checks, Thinking Aloud